RugStudio Reviews

Name: RugStudio
Address: 12719 Cimarron Path San Antonio, TX 78249, 12719 Cimarron Path San Antonio, TX 78249, Texas
Rating: 4.85

4.9 Rating 3,249 Reviews

96 %

of reviewers recommend RugStudio

4.9

Based on 3,249 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About RugStudio:

For more than 90 years, RugStudio has enjoyed success with rugs, in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing. RugStudio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.

Visit Website

Phone:

1-800-796-8890

Location:

12719 Cimarron Path San Antonio, TX 78249,
12719 Cimarron Path San Antonio, TX 78249
Texas
78249

RugStudio 5 star review on 25th October 2024

Sarah

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I asked about additional coupons for use on a rug for my classroom. I was informed of sales and given the opportunity to earn an extra 10% off. Looks like they have tons of nice rugs! Can’t wait to check out the showroom.”

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“I love the rug selection, however I do wish the colors were more accurate, however I know that computers screens vary.”

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“Great, no problems”

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“So far I am impressed with the service I am receiving. Nothing like Great Customer Service.”

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“I am in the process of selecting a rug for my living room. While it is easy to look @ rugs on line I find it very difficult to select something from a photo for such a large investment. I stumbled upon Rug Studio while researching and I was thrilled to find that they offer 18x18" samples!!!! Mine arrived today and I am having a lot of fun selecting one. Since I discovered Rug Studio I have had several Chat sessions with one of their reps, one lengthy phone call to their CSC and a few email exchanges. Their customer service team is top notch. I've already referred a friend who is an interior decorator to them. I would definitely consider buying from them and commend them for their excellent Customer Service.”

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“Great customer experience”

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“It was very wonderful. The woman attended me very quick and exceeded my expectations. Thank you Rug Studio!”

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“I have purchased several rugs from RugStudio and have been extremely pleased with the products and customer service each and every time!”

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“Very good, quite satisfied, many alternatives”

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“Service was very good. Quick response. I do want the stain protection on this rug. How do I get it?”

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“my service experience was great! Chat was very helpful!”

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“On line chat service was very helpful, and I like being able to order samples to coordinate with my decor before making a final purchase.”

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“My experience was very good. I have ordered rugs from Rug Studio before, and I have always been satisfied with the rugs and my experience with the company.”

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“Great. They are adding this 10% to help me out. I appreciate the customer service”

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“Very prompt.”

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“I had a great experience with Rug Studio. I found them through a web search on a rug that I knew I wanted and they were offering a free rug pad with the order so I choose to go through them. I used the online chat to ask questions and they were very quick to respond and very helpful! I will definitely use Rug Studio again!”