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RugStudio Reviews

4.9 Rating 3,191 Reviews

97 %

of reviewers recommend RugStudio

Company Reviews

Product Reviews

4.9

Based on 3,191 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About RugStudio:

For more than 90 years, RugStudio has enjoyed success with rugs, in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing. RugStudio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.

Visit Website

Phone:

1-800-796-8890

Location:

12719 Cimarron Path San Antonio, TX 78249,
12719 Cimarron Path San Antonio, TX 78249
Texas
78249

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered on line, very easy”

“The service was acceptable, however, delivery info left something to be desired.”

“Very good, a little long to wait for delivery. I was a little disappointed that the delivery driver just left the rug at the front porch wall. I am home all day and night and no one rang a door bell. I only discovered it when I opened the door two days ago and it was leaning against the wall. It was very well wrapped, took me 20 minutes to get it all unwrapped, but it was in perfect condition. The rug was a bit darker thah what I expected from the pictures, but is very nice quality and appears to be well made. It fits the room perfectly, and does pick up the colors in the room and the lamp and sofa. So overall I rate it 4 1/2.”

“Rug, nice. Pad- not good.”

“We didn’t have good tracking information from UPS so I contacted customer service to get an update on expected delivery. The rugs arrived within 2 days of my inquiry.”

“Service was very good. I ordered two identical rugs and they arrived together even tho they were shipped from different places. Color was slightly different between the 2. I assume different dye lots. But since they are not being used side-by-side, not a big issue.”

“It was good”

“Got what was ordered no issues”

“great, item really doe's the job.”

“as expected....took a little longer to ship than some others but bought from you because of free shipping..”

“Fine only got part of order”

“Good service so far.”

“very good. quick shipping, got a discount”

“Can't say as I have not received my rug yet.”

“The gals are very helpful. The delivery needs some work. I ordered confetti, lilac rugs and received beige. labeled, "orange" rugs! Where are the inspectors?”

“I would have liked more notices about the expected shipping and arrival dates of our order. But the large rug arrived today and I am very. Pleased with it! Still looking for the 3x5. Will likely order again.”

“My experience on the day I placed the order was fine. It has been 5 days since then, and I am currently wondering what comes next? How do I know when my order has shipped? Please advise.”

“It was fine. I ordered a color swatch and it seemed to take a while to get here. Other than that, everything went as expected.”

“Answered questions about rug I wanted to purchase”

“Positive experience.”

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RugStudio is rated 4.9 based on 3,191 reviews