RugStudio Reviews

Name: RugStudio
Address: 12719 Cimarron Path San Antonio, TX 78249, 12719 Cimarron Path San Antonio, TX 78249, Texas
Rating: 4.85

4.9 Rating 3,249 Reviews

96 %

of reviewers recommend RugStudio

4.9

Based on 3,249 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About RugStudio:

For more than 90 years, RugStudio has enjoyed success with rugs, in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing. RugStudio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.

Visit Website

Phone:

1-800-796-8890

Location:

12719 Cimarron Path San Antonio, TX 78249,
12719 Cimarron Path San Antonio, TX 78249
Texas
78249

RugStudio 5 star review on 25th October 2024

Sarah

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent. I was looking for a particular rug, but it does not ship for at least 2 months. Your site has an option to click on rugs that are of the same color. I was able to find something in less than 5 minutes. Thanks!”

Helpful Report

“great and fast”

Helpful Report

“Excellent Service”

Helpful Report

“very good,”

Helpful Report

“The online assistance was excellent. Very prompt and informative.”

Helpful Report

“Quick! Karla answered my questions and provided links as well.”

Helpful Report

“very very helpful and said would e-mail different information and did”

Helpful Report

“Positive experience.”

Helpful Report

“Excellent”

Helpful Report

“ordering was easy”

Helpful Report

“It was very good”

Helpful Report

“Service was excellent, the customer support chat feature was quick and easy to interact with. Support agent " Brittany" was very helpful”

Helpful Report

“Great website! Very user friendly. Like that you can select more than one filter in the same category at a time.”

Helpful Report

“The website was very easy to navigate, the photos crisp and clear, the descriptions very complete and easy to understand. Jody on the live chat was warm, polite, professional, and sympathetic. This was a much easier browsing experience that the other websites at which I have looked.”

Helpful Report

“Fantastic!”

Helpful Report

“Easy and smooth”

Helpful Report

“Fantastic. Answered all my questions quickly and thoroughly.”

Helpful Report

“I really like this online rug store! I have purchase 4 rugs from them before and they have held up tremendously well. They were packaged great and we had no issues. I am about to purchase more and have enlisted the help of Karla on the live chat line, who is very nice and helpful!”