Name: Rydale Clothing
Rating: 4.43

“I love Rydale clothing and I’m really looking forward to receiving my goods but unfortunately Evri has failed to deliver my parcel twice and has just sent me a photo of a delivery address about 9 miles from where I live!”

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Posted 2 years ago

“I haven’t received it!”

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Posted 2 years ago

“Too small, very tight and uncomfortable. Very disappointed!”

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Posted 2 years ago

“Goods supplied by Ryedale absolutely spot on. Courier let them down by leaving my parcel nowhere near my property, in fact they placed it outside an abandoned garage, in the middle of nowhere, where anyone could have picked it up an walked off with it. Luckily I recognised where it was, but not being around had to send a friend to retrieve it. Beggars belief why they still use the courier beginning with E”

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Posted 2 years ago

“Still waiting for communication regarding a recent order, very poor service so far disappointing as normally good !! Please respond to my email reference 94227-5074767970375 .. I have used online contact form, telephone and email with NO response, unacceptable”

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Posted 2 years ago

“I didn’t receive the boots and still waiting for a reply from Rydale, shockingly poor customer service!!”

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Posted 2 years ago

“I ordered 2 pair of suede boots, both pairs had marks on the suede and had to be sent back, definitely won't be purchasing anything from this company again”

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Posted 2 years ago

“Should be no stars. Ordered the same pair twice. Each time the wrong size was in the box. The returns process is outdated and I had to physically take the boxes to the post office. Not worth the trouble they caused.”

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Posted 2 years ago

“Never got my 3 hats then gave me a refund I didn’t want as I still want the hats”

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Posted 2 years ago

“I love this shop made my first order and loved it, made another one 2 weeks ago and still has not been delivered to me”

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Posted 2 years ago

“I would leave half a star if i could. Point 1 - boots not fit for purpose, purchased the boots and had a half hour fitting process whereby we were duped in to buying the shoes as "reliable and long lasting" and even bought the paired socks. These left awful blisters after just 20 minutes of walking on my partners ankles which are now left with a scar. Point 2 - customer service is terrible, submitted a response to have to wait for over a month with no response - reassured i would get one and ultimately had to call twice to be told that we were at fault because they dont fit. We spent 30 minutes getting fitted by your members of staff so i would strongly disagree with this statement. Point 3 - Poor glue, sharp joins and poor materials. Don't buy unless you want your feet to look like this, i will be posting this on all platforms until acknowledgment of design fault and not fit for purpose. Save yourself time and just go ahead and buy a much better boot like a Fairfax and Favour pair.”

Rydale Clothing 1 star review on 13th January 2023

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Posted 3 years ago

“I would leave half a star if i could. Point 1 - boots not fit for purpose, purchased the boots and had a half hour fitting process whereby we were duped in to buying the shoes as "reliable and long lasting" and even bought the paired socks. These left awful blisters after just 20 minutes of walking on my partners ankles which are now left with a scar. Point 2 - customer service is terrible, submitted a response to have to wait for over a month with no response - reassured i would get one and ultimately had to call twice to be told that we were at fault because they dont fit. We spent 30 minutes getting fitted by your members of staff so i would strongly disagree with this statement. Point 3 - Poor glue, sharp joins and poor materials. Don't buy unless you want your feet to look like this, i will be posting this on all platforms until acknowledgment of design fault and not fit for purpose. Save yourself time and just go ahead and buy a much better boot like a Fairfax and Favour pair.”

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Posted 3 years ago

“I bought tweed / leather satchel which looked great on the photos but on receiving it and barely opening the wrapping around the bag I realised that it was not what I thought I had purchased. The ‘leather’ decorations were not but a faux leather type plastic. I checked the description and it clearly stated that it had leather trims. Very disappointing and not worth the sale money I paid for it hence it was returned.”

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Posted 3 years ago

“Absolutely useless company!!! Been waiting 2 weeks for a coat which has been lost in transit. Then item out of stock and now no response. AVOID”

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Posted 4 years ago

“Do not buy shirts from this company. As you will see from many other posts, they do not reply to complaints. I have had two faulty shirts recently ( sleeve lengths 5 – 6 cms too long; longer than stated on the size chart) and all customer service said was reorder. I did and the new shirts were exactly the same. I then wrote a letter to the Managing Director simply asking if there was a problem with some batches from their Bangladeshi supplier. I have had no response, so obviously they don’t care about their customers and their supposed Quality Control is non existent.”

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Posted 4 years ago

“I would never use this company again , items not as described and when you ring through to customer service the woman on the phone talks over you and doesn’t want to listen to the problem , I then emailed the company to complain and have had no response, that says it all .”

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Posted 4 years ago

“I purchased a pair of Lady Gransmoor ii wellies for the princely sum of £74.99 - As I spent over £60 this qualified for free delivery. To my absolute surprise I received said boots but with a £65.00 price label on them! On contacting Rydale Clothing questioning this I was advised by their customer service advisor "Our garments have price labels on that they are sold at in our stores and at shows, when selling online we have to cover the cost of the listing fee's and postage, this is why the price is slightly increased" 1. "Slightly increased" equates to almost a 15% increase (hardly slight) 2. Their web page states that there is free postage over a £60.00 expenditure - I can't quite work that out when they have already charged me £74.99 instead of the £65.00 that my boots were labelled for. 3. This company has freely admitted to me that they are operating a dual pricing operation, however nowhere on their website explains this. I wrote them a review on their website submission form detailing all of the above but I very much doubt that they will be honest or transparent enough to publish it..... Be warned and purchase from them at your peril!!!”

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Posted 4 years ago

“Shopping with these monkeys was the worst customer experience that I ever had. The product was absolutely dreadful cheap Guangzhou rubbish. A country shooting jacket that actually felt more like a flip flop. But just wait until you actually try to return an item..... they actually charge you for the privilege of sending them their rubbish back! Amazing... I then called them to complain and some haughty young lady with a dreadful Yorkshire accent just quoted T&C's at me and then hung up. I have never actually experienced anything like it.”

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Posted 5 years ago

“I ordered a hat, the size of the hat was smaller than what the website stated in its size guide. I went through the returns process, and was almost angry to discover that I had to pay £3 postage to return it (on top of the delivery postage). Not happy at all with this”

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Rydale Clothing Reviews