“My Mother's garage flat roof was damaged in recent storms. The garage is one building divided by an internal wall and shared with a neighbour. The building has one roof , is made of one material (Felt) and there is no divide on the roof. Saga claimed that the storm damage was due to neglect and wear and tear and refused to pay for the repair. The loss adjuster who attended the site said that in all his time working for Saga they had only admitted two cases of liability when it came to felt roof damage. The neighbour, on the other hand, was insured with Sheila's Wheels who accepted liability and settled the repair in full. I am dumbfounded as to how the same roof could have been judged to have been damaged in two entirely different ways after a severe storm and will be changing my mother's policy to Sheila's Wheels as soon as I am able at the next renewal point.”
“Ive been charged twice for my household insurance for 3 months!! Having contacted Saga after noticing this after 2 months , got the persons name/date and time of call etc , nothing was done. Still charged twice for the 3rd month. Made a written complaint been told it will take up to 8weeks to investigate . What is there to investigate that will take that long,? apparently that’s their procedure! Poor customer service and aftercare.”
“Dont ever have a claim with them . Clearly someone elses fault ( they left a note on the windscreen admitting it) I had to pay my excess. REALLY!!! I have driven for 35 years and in the police dealing with collisions for 20 years. Never heard such stuff !!!”
“I called my order in ahead. No greeting when I arrived. I sat at the bar and was ignored for about 8 minutes. I Ordered a drink. They brought my order out and to items were incorrect. The man had no personality. No apology. Customer service was very poor.”
“Saga existing claims line unable to be answered; a member of staff eventually takes your number and says"we are extremely busy and we will ring back between 24 -48 hours"! Marvelous service as it will also be anytime between 9 AM and 5PM.”
“A fair price for my BMW 3 Series after several other providers, including my old insurance company, wanted to charge me £130 more than Saga was asking. I would definitely recommend them.”
“Booked a cruise. Saga cancelled us at very short notce (7 days from sailing). Still unable to get a refund. 30 min hold whenever you phone. An ongoing disaster”
