“I complained to Saga six weeks ago about substandard service via telephone and webchat facility.This related to home emergency issue.Whilst I understand that they conveniently pass the buck to the underwriter Axa( I am also waiting to hear from them the after six weeks).
Saga called me today to say that they have investigated my complaint and found their people acted impeccably!
If this is impeccable service I would hate to see substandard service.
Having been passed from pillar to post by a succession of so called advisors (seriously had about seven of them) each passing me on or doing a Pontus Pilate,they now say they were good.
Advice to others? Consider someone else”
“After a 4 year battle with Saga about removing a bogus claim against me from a dubious 3rd party who removed their claim and Saga kept it open so they could charge me a higher premium. Today, they sent me an e-mail stating that they do not have the power to remove it from the records (CUE). They advised me to contact their insurers which I have done over the past 4 years. SAGA has admitted that they are NOT INSURERS therefore they are just BROKERS and that is why they are more expensive as they have to have their cut of the premium. STAY AWAY FROM THIS COMPANY AS THEY HAVE NO POWERS OVER YOUR INSURANCE”
“I chose Saga through go compared. They were very helpful, easy to set up, however, I haven't made a claim so don't know how they are in claims department.”
“The cost of both my home and car insurance with Saga was cheaper than my previous insurer even with their discount through my employer. The price will stay the same for the next 3.years if I do not make a claim.”
“My car insurance was up for renewal and saga renewed the policy and took a payment out of my account..I am having great difficulty getting that money back so I will now also be cancelling my saga home insurance so this cannot happen again”
“Wanted to upgrade insurance to new car. Price being offered was 2 times cost of competitive quotes. Would not even cancel existing policy without a £50 fee.”
“Shocking. Bombarded every month with letters quoting £194 premium then when I called they asked for over £400!
Renewed with Tesco for £198.
Seem to prey on older trusting demographic in the hope that they use price comparison sites.”
“average insurance company ,nothing special to make me shout ,that ive got saga. and.....no discounts for various policies with you just increasing prices yearly”
