“"Insurers sell promises and that's what policyholders, including me, are buying. \r\nIn the event of a claim, I would judge the insurer on how they deal with it and how their promises are kept.\r\nNot having made a claim, I don't know - although if I do, I'm keeping my fingers crossed all will be fine!"”
“"The easiest thing was being able to ring up and do everything over the phone. The person was working from home, answered the phone very quickly, did not keep me waiting and was very helpful, also talked like a human being and not a robot"”
“I thought this company would look after the older person. How wrong can you be?
If you have all of your smarts, never insure anything with SAGA.
In short, they are on a level with Churchill.
Stay away!”
“Horrendous experience. Saga are brokers and trying to contact them is a nightmare. They deal with IMS who are also a nightmare. 4 weeks after an accident my husband is still in the dark about the situation. No I wouldn't use Saga again”
“Awful nightmare of an insurance company. Truly awful. They treat customers disgracefully by a) raising your renewal premium to an extortionate level after you've had your car stolen (thereby punishing you for being a victim of car theft and adding to the trauma of that experience) and b) refusing to deal with you professionally, efficiently and courteously (arguing, promising callbacks that don't happen, hanging up the phone, hiding behind so-called legal guidelines to justify dragging their feet over your issues, fobbing you off with "it's not my department", etc. etc.) Numerous phone calls last week and today and still no closer to any kind of a resolution. Shame on you, Saga!!! If you're trying to turn a loyal customer into an ex-customer, you've done a brilliant job!!!”
“Took home insurance with them last year on a 3 yr fixed price. They were more expensive than others but the attraction of 3 yrs fixed price swayed it. Not just on price, but the fact I wouldn’t have to spend hours on the phone next year looking for quotes. When you have complicated needs as far as values are concerned then this isn’t a simple process. Coverage world wide, outside of home, posssessions whilst out of the home, single item limits etc. So when the renewal turned up ( note no claims were made) we were surprised to see an email asking for info like age of house, trees location etc ( considering this is contents only why ask??). We challenged the questions and it took them nearly 2 weeks to come back and demand the answers as they had changed underwriters. So another hour on the phone talking to them turns out their underwriter had decided to remove flood cover from the policy. They then said they could cover me for the same money ( close to £700 premium ) but without flood cover. We live in a safe area, no history of flooding anywhere near us.
Long story short, they say the 3 year fixed price is subject to terms ( no where does it say they’ll charge the same for half the cover!!!). Furthermore, I’ve ended up insuring with one of their underwriters through another broker. Yep, same underwriter!!! So tell me Saga, the only reason you won’t honour the fixed price deal is because your underwriter wants to charge you more, NOT because they won’t provide the cover. That makes you Saga, one of the most dishonourable companies I’ve come across in insurance. I own three companies and spend a fortune in insurance - never come across these type of people before.”
