“"Insurers sell promises and that's what policyholders, including me, are buying. \r\nIn the event of a claim, I would judge the insurer on how they deal with it and how their promises are kept.\r\nNot having made a claim, I don't know - although if I do, I'm keeping my fingers crossed all will be fine!"”
“"The easiest thing was being able to ring up and do everything over the phone. The person was working from home, answered the phone very quickly, did not keep me waiting and was very helpful, also talked like a human being and not a robot"”
“I thought this company would look after the older person. How wrong can you be?
If you have all of your smarts, never insure anything with SAGA.
In short, they are on a level with Churchill.
Stay away!”
“Horrendous experience. Saga are brokers and trying to contact them is a nightmare. They deal with IMS who are also a nightmare. 4 weeks after an accident my husband is still in the dark about the situation. No I wouldn't use Saga again”
“Awful nightmare of an insurance company. Truly awful. They treat customers disgracefully by a) raising your renewal premium to an extortionate level after you've had your car stolen (thereby punishing you for being a victim of car theft and adding to the trauma of that experience) and b) refusing to deal with you professionally, efficiently and courteously (arguing, promising callbacks that don't happen, hanging up the phone, hiding behind so-called legal guidelines to justify dragging their feet over your issues, fobbing you off with "it's not my department", etc. etc.) Numerous phone calls last week and today and still no closer to any kind of a resolution. Shame on you, Saga!!! If you're trying to turn a loyal customer into an ex-customer, you've done a brilliant job!!!”
