Saga Reviews

Name: Saga
Rating: 3.60

3.6 Rating 1,457 Reviews

65 %

of reviewers recommend Saga

Company Reviews

Questions

Metrics

3.6

Based on 1,457 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“call them as was having problems with the online taking my cash response time under 4 min still waiting on my docs tho”

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Posted 2 years ago

“Saga worst insurance company can not get through then get cut off countless emails asking to contact us. Had a car accident no fault of mine on 27 th of march 2022 still not repaired”

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Posted 2 years ago

“"The true worth of insurance is only revealed when you need to make a claim. Saga were brilliant and sorted it all for me. "”

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(Home Insurance) - Posted 2 years ago

“My advice is never insure with Saga 1 email to tell me to contact claims to discuss car being written off. Two weeks of leaving messages and emailing no body replies. My advice is to find another company............ SAGA is the worst i have ever delt with.”

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Posted 2 years ago

“Don’t assume that because you booked an adults only holiday with Saga the hotels you stay in are child free - they are not! Totally misleading.”

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Posted 2 years ago

“Car insurance Good competitive rate Received document promptly Easy to follow instructions Not time consuming at all”

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Posted 2 years ago

“Saga car insurance has to be the worst insurance company I’ve ever dealt with,do yourself a favour and avoid them”

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Posted 2 years ago

“Saga must be the worst company to deal with as you cannot speak to anyone or emails are ignored , at last today I have a response and the say that the cannot find any of my details this is from a crash that was not my fault on the 11th of May the car I have been told by the insurance repair garage that it is a write off still waiting to hear anything from Saga ,I am furious at the amount of time I have wasted 40 phones calls or more to Saga then say we are sorry but cannot take your call we are to busy absolutely ridiculous,”

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Posted 2 years ago

“Don’t have a collision with one of their customers… you’ll be chasing your tail to get your access back!! No one answers the phone, they don’t answer emails. Been trying to sort this since august 2021.. it’s now June 2022. I could not imagine being their customer… no one is willing to help.”

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Posted 2 years ago

“Scammers still not fixed my car 7 months on after there customer hit me they fob you off never answer the phone never reply to emails or call back avoid at a must spent over 19 hours on the phone and that’s when you can get through court is the only Soloution now , avoid at a must”

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Posted 3 years ago

“i would give saga no stars if i could,i had my catalytic converter stolen from my vehicle on 31st march and gave them details same day,they told me my car would be a total loss as it was an old car and i couldnt have a courtesy car as it is a theft,i have been phoning and emailing them to no avail eventualy engineer came out 28th april and looked at it and took pics and said it would be total loss,since then i have been calling aprox 40 times all i get is a message saying due to global events they cant answer the phone and email says they will get back to you but they never do,i'd like to know what global events are stopping them answering the phone or email for a total loss claim yet they answer the sales line no problem,i have now been waiting over 2 months with no car like a prisoner in my own home,cancelling appointments then rebooking and rebooking again,i would never use saga again.I did do a review on trustpilot but i think they delete bad reviews i wonder if this will be removed also i dont understand how they get such a high rating with so many bad reviews”

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Posted 3 years ago

“A good experience and competitive prices”

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Posted 3 years ago

“Quite good insurance products but the £25 admin fee on renewal represented 30% of the premium”

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Posted 3 years ago

“why has my Saga review been denied?”

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Posted 3 years ago

“Saga insurance are very competitive for mature mature customers with a good history.”

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Posted 3 years ago

“Straightforward home insurance theft claim. After 6 months I am still awaiting them to settle the claim or refuse it. No communication or response to my emails or phone calls.”

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Posted 3 years ago

“No way building and contents insurance had for 9 years never had a claim the renewal has gone up 48percent told them to stick it as I also did with car insurance you have lost a loyal customer”

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Posted 3 years ago

“saga home insurance - totally abysmal. Still awaiting service 7 weeks after our claim. At least 30 min wait on the phone to be told they will ring us back within 48 hours .... they never do !”

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Posted 3 years ago

“"Very good service "”

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(Car Insurance) - Posted 3 years ago

“I have been buying my car insurance through this company for several years now and the customer service has always been excellent! They now do 3 year fixed price car insurance which helps to keep costs down. Give them a try!”

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Posted 3 years ago

Saga is rated 3.6 based on 1,457 reviews