“"I have been waiting for a refund since January 2022. They gave the runaround but still haven\u2019t refunded me the difference between what I had paid and what the policy actually cost. Difference of approximately \u00a365.00.l have two cars insured with them and will be thinking seriously about the renewal."”
“If l could leave a worse review than one star l would
Holiday to Sorento
Flight changed very short time before departure incurring extra expenses due to changes having to be made to car parking accommodation and travel
Trying to get an answer via phone is almost impossible, 2 hour wait to be answered, call handler basically metaphorically shrug their shoulders
No help
Tried calling at 5 pm and despite web site saying open till 5.30 recorded message saying lines closed
Doubt very much that l will use SAGA ever again.
Customer service is disgusting and makes what should be a pleasant experience very stressful
Web site says tickets will be despatched 2 wks before holiday now 48 hrs to go and no tickets
Now sitting waiting for phone to be answered, started ringing 9am still waiting, now 10.02 am”
“Home Insurance renewal price very, very expensive. Decided not to renew and purchased elsewhere very much cheaper. Total unaware that an autorenewal was ticked: this not mentioned in email or renewal letter. Over £320 deducted from my account and 'oh boy' - is it difficult to get hold of this company. After being on hold for 45+ mins I was allowed to cancel a policy that I did not want. I was made to agree to their cancelation policy in order to cancel the damned thing. Their policy is that I won't get all my money back. After complaining that I had now been on the phone for almost an hour, I was offered £15 to 'my Saga account'. Hardly any use as I am not going to go near Saga again and even though i tried to set up an account I never found my policy on it. I must now wait and see what they actually pay me, or probably better I have to go via my credit card company and open a dispute and do it that way.”
“We have phoned three times been promised a call back this has not happened I would not recommend you to anybody your service is appalling and will be telling which what bad service we have had from you”
“"I felt safe and comfortable purchasing my car insurance from Saga, The website easy to navigate and, although I haven't had to make a claim, I'm satisfied that it would be a straightforward process. "”
“Upstairs flat had a leak that came into my bedroom, damaged ceiling decoration , mattress, bed, bedding.
Rang saga insurance number as I need them to liase with my neighbours insurance company to make a claim.
Saga refused to even take my details, refused to help in any way, cut me off.
Appalling. What is the point of my insurance ?
I have no bed to sleep on. I will never renew with Saga again.”
“"One of the reasons I liked Saga was that, when you ring them, there's very little recorded chat before you get to speak to a real person. That has now changed. Even the CEO puts in his two pennyworth."”
“"Very good price year ending. Very poor price on renewal. As usual with insurers there is nothing for customer loyalty. So, disappointing. Car insurance market is a pain in the neck!!!"”
