Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.23

1.2 Rating 4,554 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,554 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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"Getting my money back turned into a very frustrating and stressful experience for me recently. I felt powerless and overwhelmed, not knowing how to fix the problem. I kept trying different ways to get my money, but nothing seemed to work. It was frustrating not knowing if I would ever see that money again or if I was just wasting my time. I felt stuck, unsure of what to do next. It was a situation that caused a lot of anxiety because I had no clear idea about how to solve it on my own. Then, I heard about lilograce through some online reviews and recommendations. Out of curiosity, I decided to reach out to them for help. The moment I contacted their team, I was impressed by their quick response. They didn\u2019t keep me waiting for days or give vague answers. Instead, their customer support team replied within a short period and listened carefully to my problem. They showed a lot of patience as I explained what had happened and what I needed. It was clear they wanted to really understand my situation before offering a solution. What really stood out was how skilled and experienced they were in handling problems like mine. They quickly identified the reason behind the issue and explained to me exactly what needed to be done. Their instructions were clear and simple to follow. I appreciated how they broke down complex steps into easy-to-understand actions. At each step of the process, they kept me updated on their progress. I received regular notifications on what they were doing and how far along they were, which made me feel confident that my case was being handled properly. Their help made it possible for me to recover my money, something I thought might never happen. Thanks to their dedication and expertise, the issue was resolved smoothly. Their guidance and support turned what seemed like an impossible task into a manageable process. I didn\u2019t have to worry about confusing procedures or unanswered questions. Throughout the entire process, they made me feel like I was in good hands and that my problem was a priority for them. Overall, their assistance was nothing short of outstanding. They showed patience, professionalism, and real skill in fixing my problem. Thanks to lilograce, I was able to get my money back, something I thought I had lost forever. Their help made a stressful situation much easier to handle and gave me back a sense of control. Their prompt responses, clear instructions, and consistent updates made all the difference and turned a tough experience into a successful outcome."

472

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We purchased 4 appliances from Samsung via Home Depot, and there were defects on both the dishwasher and microwave - Out of the box.. Which Samsung tried very diligently to pin on the HD delivery.. After a month of back and forth, sending out their tech team to investigate, the techs agreed that they were both defective. Waited an additional 3 weeks for delivery of replacements. After 6 months the microwave filter light came on, only to discover it was delivered without one. When I called to see if they can send me one, I was told I "was out of their 30-day warranty and they'd be happy to send me to parts to purchase one. Sh*t policies, Sh*t customer service. No wonder the reviews are so bad. ***BUYER BEWARE***”

Helpful Report

Posted 1 year ago

“SAMSUNG CUSTOMER SERVICE "SUCK'S !!!!!!!!!!!" JUST LIKE EVERY OTHER CUSTOMER SERVICE DEPARTMENT IN EVERY SINGLE COMPANY IN TODAY'S WORLD. YOU 1ST GET PEOPLE YOU CAN'T UNDERSTAND BECAUSE THEY MUST RUN THEIR CUSTOMER SERVICE OUT OF SWEAT-SHOPS IN VIETNAM. AFTER REPEATING MY SELF 10 TIMES AND THEM SENDING ME LINKS; THAT DON'T WORK I HAVE TO START THE ENTIRE XXXXXXX PROCESS OVER AGAIN. THE WORST................”

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Posted 1 year ago

“The worst customer service I have ever encountered. They can’t provide clear information, they mislead you , they can’t help you it’s a nightmare. I truly suggest never to buy any Samsung products.”

Helpful Report

Posted 1 year ago

“I purchased a brand new in the factory sealed box Samsung 75" QLED 8k QN75QN800BF (2022 Model) TV. The tv worked great for about 4 and a half months. Then it would not turn on. No standby light unless I pushed the power button at that point the standby light will come on but screen remains black (no picture no sound). Sometimes the red standby light will blink sometimes is just stays solid red. I spent about 5 weeks with nonstop back and forth with Samsung. The customer service reps are all pretty friendly and professional. However they cannot help you with any of these issues just take your information. Someone from the warranty/return department is supposed to call you back. That is where the problems start......... Took me many weeks to get one of them to call me back. When they did they asked me to verify my information which I did. I then began to ask a question just to realize he hung up on me...... Then he canceled my ticket and left a note on file stating I canceled the ticket. Took me weeks to get back in touch again just to have the same person finally call me back. He was extremely rude on the phone and aggressive. I had filed a complaint via email to Samsung earlier in the week about the rude behavior and hanging up on me. It appears as though the only reason he called me back was to put me on the spot and start to interrogate me about my review I left about him. Then he says you did not purchase this new tv from an authorized Samsung distributor so your factory warranty is void you can fix at your own expense. Then he hung up.......... I spent over 2000.00 dollars on this brand-new fancy tv just for it to work for only about 4 and a half months. I did a lot of research online about this model only to find out its a known issue with Samsung........... Do yourself a favor and stay away from Samsung products. They gladly sell you anything. But if issues come up, they will not support their product and will find any loophole to get out of honoring their warranty... I have never been treated so poorly by a corporation before. How rude they were was shocking.”

Helpful Report

Posted 1 year ago

“Worst product. Worst service. Everything about u is worst”

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Posted 1 year ago

“Not called back as promised (more than once). Used "Contact the CEO" on website, got automatic confirmation of my email, including a number to call. Shame it was an Australian number and I'm in NZ. Useless!!!!!”

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Posted 1 year ago

“This company is so dishonest. Constantly forcing "important security updates" that have nothing to do with security. They change the functionality of your phone and add apps you don't want. It's a shame because it would be a great phone if they would stop the bullying bs.”

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Posted 1 year ago

“Pre ordered my phone and it hasn't been delivered. Customer service will not tell me a thing but promise a call back that never happens. I now want a refund as I cannot begin to imagine how difficult a warranty claim would be but cannot even get that. Never again.”

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Posted 1 year ago

“I ordered a washing machine and tumble dryer through Curry's. I had to have the washing machine and dryer replaced as finish quality was exceptionally poor. Second washing machine was still poor. How did these pass the Quality control checks ? I also ask myself if Samsung are supplying seconds to Curry's. Three damaged products, absolutely shocking. Samsung maybe a good brand name but the quality is not up to scratch.”

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Posted 1 year ago

“the Samsung company said I had to pay for the mistake of FedEx driver who delivered the watch to the wrong address. And now the watch I did get they are not giving me the trade-in value. Very shady company and did not like their customer service at all”

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Posted 1 year ago

“Sorry to have to right about Samsung. I would not buy Samsung because iv'e had too much of what a ''coincidence'' where something just doesn't work right. There software is bad from the experiences iv'e had. I felt over and over again that i was being trolled and making me mad on purpose. So ya.”

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Posted 1 year ago

“The mobile support for Samsung is very poor. The representatives need to be trained on how to complete a transaction with the customer.”

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Posted 1 year ago

“****PUBLIC SERVICE ANNOUNCEMENT**** DO NOT BUY APPLIANCES FROM SAMSUNG. PHONES ARE COOL BUT OVERPRICED. APPLIANCES ARE TRASH. THEY ARE A HORRIBLE CHOICE. YOU WILL GET RIPPED OFF AND THEY DONT CARE ONCE THEY HAVE YOUR MONEY. I PROMISE YOU THEY DONT CARE ABOUT THE CUSTOMER AT ALL.”

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Posted 1 year ago

“I bought the samsung fold 4 and since day one I have had a problem with the hinge. I just exchanged it for an ultra phone and was ask to pay up 150 pounds for the hinge issue. I have given up on the folds as they always have hinge issues. Just read the reviews to know. Not happy and refuse to pay for this. Samsung need to concentrate on sorting out their technology as opposed to charging others for their issues”

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Posted 1 year ago

“I've been waiting since November for a replacement gas dryer. There was a FIRE inside our unit. Samsung said they would repair or replace. They've been stringing me along since November. Here we are in February and now they're telling me that it's not possible to help me at this point”

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Posted 1 year ago

“Bought the most expensive phone in their lineup, Galaxy Fold 5 with a trade-in. I called to ask for a box or label to send the trade-in device once I got the phone. I was told they will extend the timeline to send the trade-in back and also put a stop to charge $300 on my credit card. I sent in the trade-in. Now it is being returned to me as "item received after due date" and I have been charged $300 on the cc. Not sure why they refuse to live up to their own word. However, after being a loyal Samsung user for over 10 years, I have now moved to other providers and have banned buying samsung products at my office of about 75 employees. Disappointed to say the least.”

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Posted 1 year ago

“I own a Samsung Galaxy A03 and I am having nothing, but problems from the game apps crashing all the way to the system UI crashing. I fear that these malfunctions were not input by mistake. The entire system needs a lot of work.”

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Posted 1 year ago

“Just got my new dishwasher delivered. Ran the first cycle and the auto release mechanism is defective. Now the door won’t close or let it power on. Customer service is trying to convince me the auto release malfunctioned because I didn’t get a professional installer for a dishwasher so they shouldn’t send someone out. This company is horrible.”

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Posted 1 year ago

“We have been dealing with this BS since November. Still waiting on new refrigerator. Now they said it will be Monday. Always excuses. It's always a problem. Samsung yall really suck at customer service. Hire people who speak English. You deserve no stars. This company sucks!”

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Posted 1 year ago

“If I could give less than 1 star I would. Bought a Qled TV just over 3 months ago and the screen went. Outsourced company called Martin Dawes came to collect the TV. Technician advised that the open cell needed to be replaced and I will have the TV back within a week. Over a week later no update from either Martin Dawes or Samsung so I contacted MD who advised that the main board also needed to be replaced but they don't keep that in stock so will be another week before they have that in stock. They then advised due to the time frame of the repair they will put in a request to have the TV replaced. Samsung rejected the request as the TV is repairable. Contacted Samsung and I'm being pushed from one department to another with no answer as to when I'm going to get my TV back. Into my third week without a TV and still no update on when I'll have it back. Absolute shambles of a company. Was expecting more professionalism from a company as big as Samsung. My advice to anyone thinking of purchasing with Samsung don't do it as they'll happily take your money but if something goes wrong you'll be left with a headache. The amount of hours I've spent on the phone with them has given me a headache. Have all Samsung products in my house. Lesson learnt. They won't be getting a penny from me from now on.”

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Posted 1 year ago

Samsung is rated 1.2 based on 4,554 reviews