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Samsung Reviews

1.3 Rating 4,752 Reviews
5 %
of reviewers recommend Samsung
1.3
Based on 4,752 reviews
Shipping & Delivery
Delivery Methods
Courier
On-time Delivery
Greater than 75%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
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Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 22nd April 2026
Anonymous
Samsung 5 star review on 6th December 2025
Riley Cooper
Samsung 1 star review on 8th October 2025
Mukhtar Attarwala
Samsung 1 star review on 20th September 2025
I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam
Samsung 5 star review on 20th September 2025
Fletcher B Warren
Samsung 1 star review on 3rd September 2025
Zaib
Samsung 1 star review on 26th July 2025
Anonymous
481
Anonymous
Anonymous  // 01/01/2019
Samsung Galaxy tab purchased 11-22 won't charge. Did troubleshooting with Samsung agent, didn't work. Told go to repair shop. Called repair shop, no appointment necessary just show. Went. They don't do Samsung under warranty repair. Called Samsung, apologies they will talk to first agent and provide training. Just need to take to UPS with email and they will ship to Samsung. Went to UPS, they need it boxed or I purchase box. Call Samsung again. Told to go back to UPS, no box necessary they will pack. Went back, supervisor on phone and tell me I have to buy box. Apologies none of the prior agents said this is required. But every one said it wouldn't be required. Still have broken tablets. The tablet was usable November 2022 to July 2023. Gas and time lost. It's costing me a lot for an under warranty repair. Did ups take their contract knowing Samsung customers will HAVE TO make a purchase? I don't have a 10.5"X 10.5" X 2" box lying around.... I've loved and used Samsung for decades. I'm sad after this experience. And I'm still not done returning for repair yet.
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Posted 2 years ago
If your mobile phones have a year warranty and they stopped working you should replace them! Obviously anyone, buying any mobile, do it to use it. Doesn't buy it to to put in a freezer and freeze it. You are making a fortune with your business and should not cost much to fix a mobile within the year warranty. It is my second Samsung mobile that stop working because it doesn't charge it anymore. You can't blame me for that. There must be a fundamental problem with your technology !
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Posted 2 years ago
I've been trying to have my TV looked at for almost two weeks now, with Samsung fighting me every step. First they told me it was out of warranty and that took 3 conversations to fix (purchased November 2022, 1 year Samsung warranty AND I purchased an extended warranty from the place where I purchased it. Then trying to get a service appointment has been a huge headache. They want to schedule you a date, not a time, and sorry (not sorry) but I work full time and refuse to take time off for a TV to be looked at. I had an appointment today between 12 and 2 where I would go home for my lunch when the technician was at my house, but the technician NEVER showed nor are they answering my texts which is infuriating. I'm so tired of fighting with Samsung on this. I have had this TV for less than a year and my LG TVs are several years old and still work. Do NOT buy a Samsung TV. I will write this review everywhere.
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Posted 2 years ago
A TV I purchased a year ago stopped working. When I called Samsung Care after drilling me over the phone they connected me a local Technician. They picked my TV up & kept 3 weeks . Brought it back scratched up and a strange black spot on the screen. Don't buy anything from Samsung
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Posted 2 years ago
Fake promises... Don't buy samsung... Big no for samsung
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Posted 2 years ago
Worst service and false promises don't buy Samsung product
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Posted 2 years ago
Service is extremely slow...least bothered with customers requirements and their pain. One executive informed that service will be done by today...but another one informed that it shall take 10 days atleast. My Air Conditioner needs a part to be replaced under warranty but they say they don't have it and need to port it from Chennai and that shall take 10 days. India is working fast these days but their services is just too slow....any parcel take 3-5 days at Max to be delivered but Samsung need 10 days for that. It's seriously pathetic to get service done from Samsung. Within a year, AC's gas got leaked twice and now their services are so poor. Really regretting my purchase from it.
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Posted 2 years ago
This company SUCKS. Customer service is absolutely horrendous.
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Posted 2 years ago
guarantee does not work The zfold screen stops working after 7 months. Do not risk.
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Posted 2 years ago
I bought a Samsung TV model UA50AU8000WXXY at JB Hi-fi on 25 July 2021 for my son. The TV was used very little for about a year and everything I have to say worked very well. Since January 2023 the TV has not been used by unplugging the power plug and only today 4 September 2023 I tried to turn it on with both the remote and the standby button and it started flashing a blue light for about 1 second (then black screen) at the same time as flashing the red standby light. I tried a couple of times to turn it off and on again but the same thing always happened. I really feel very sorry and annoyed about what happened because I have almost always preferred to buy Samsung products (3 televisions older than this one that currently work plus 2 mobile phones, headphones and 2 tablets, Samsung watch etc.) and I have never had any kind of problem. I consider myself a careful and conscientious person and have always been very professional when using any technological and electronic product using multiple THOR plugs for any device. When a device is not in use I regularly unplug it from the socket. Having said that I feel deeply saddened to be forced to buy a new product to replace a TV that has been used very little and immediately broke. I am not at all sure that I will buy another Samsung product and I would not recommend this TV in particular.
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Posted 2 years ago
Bought what I thought was a new non defective Samsung electric range from Lowe's on Sept 11, 23. Seven months later there are streaks in between the oven door glasses. Tried talking to Lowe's and Samsung and no help. Samsung replied that it is "cosmetic" and food spill. If it is food spill, how come the self cleaning feature did not clean it up, or is the self cleaning defective also? I have been complaining about this since July and no help from Lowe's or Samsung. Very frustrating and a waste of time.This is my first and last time buying Samsung or going to Lowe's.
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Posted 2 years ago
I bought a z fold 4 phone from samsung about a year ago and after about 10 months my phone wifi broke down and I sent it to samsung repair center. After about a week I got the phone back and the wifi was fixed, but when I looked at the phone I saw a lot of scratches on the front display. The display protector had been on the phone since I bought it, and it was still on when I sent it to the Samsung repair center, but when I got it back, there was no screen protector on the phone.I immediately contacted the Samsung service center, and they said they were sorry and would fix it if I sent the phone back to them, so I sent it back to the repair center. A few days later, I got an email from them, and when I checked it, they wanted over $170 to replace the face display on the phone. Obviously, the repair center accidentally scratched a lot of scratches on my phone, and I was angry that they wanted money when I was still under warranty, so I called the service center and asked why they wanted money, and they connected me to the repair center and talked to the repair center supervisor. The supervisor of the repair center said that my phone had many scratches from the beginning, which is ridiculous, and demanded more than $170 to fix it. Despite my repeatedly explaining that my phone had a protective film on it and that there was no protective film when I received it, the samsjng repair center manager kept repeating that there were many scratches on it from the beginning and that he could not fix it. In my opinion, Samsung is a company that thinks that it is enough to sell products. I told my friends about it, and they all cursed Samsung a lot. Don't buy any Samsung products.
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Posted 2 years ago
My mobile phone was accidentally dropped in a wheelbarrow which was wet and dirty and it corroded the charging point. It was sent to Samsung by the phone retailer where we had bought it and were on contract with. They backed up my entire phone to the Samsung cloud as required. The repair was not done under warranty and took several weeks. When the phone was returned to us, we took it back to the retailer who was going to restore the back up from the Samsung cloud. No data was found, the back up was not there and also my account was deleted. Have spent hours on the phone with Samsung who admit to a 'glitch' but are completely unhelpful in terms of what they can do to find my data, or compensate me for the loss of my entire history of contacts and images which are irresplacable.
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Posted 2 years ago
One of the worst company. Please don't buy any samaung mobiles. If your phone gets a minor dent then your phone will be declared out of warranty by Samsung. Fraud Company.
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Posted 2 years ago
WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED!! July 28, I ordered a washer and dryer online. On August 4, the delivery team arrived with a damaged dryer (the door of the dryer was completely shattered). They never unloaded the item, just took it back. The driver filed a claim and told me that Samsung would call me regarding the replacement. I never received that call, but 3 days later, I received an email: "We delivered your shipment today. We hope you are enjoying your new appliances!" ??? It was then that I contacted customer service for the first time. The rep told me he would put in a replacement order (it seems reasonable I expected this to have been done 3 days ago!) The email confirmation stated: "Your replacement request was accepted and will be delivered on Aug 26. We'll pick up the original appliance at that time". August 26??? That's 1 month after I placed the initial order! (And there are no appliances to pick up, dryer was never delivered) Had I known that delivery could take 1 month, I would have bought my appliances at the nearby Home Depot! I contacted customer service again and was assured that a "High Priority" has been assigned to the replacement order and that someone would contact me within 24 hours to arrange an earlier delivery. Again, no one contacted me, nor did I get any further updates regarding my delivery, I was completely in the dark. I contacted customer service several times in the following days, but that too only yielded many promises but no results. In addition, the delivery also left much to be desired According to their website, standard delivery includes: Delivery of unit to Consumers' home and room of choice, unboxing, inspection of unit and debris removal. But when the replacement dryer was finally delivered on August 26, none of the actions promised were fulfilled, they just unloaded the dryer and put it in our garage I will never again purchase a Samsung appliance nor would I recommend their products to anyone else!
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Posted 2 years ago
Samsung doesn't go beyond it's warranty. Bought a house with Samsung appliances. 2 years in and My fridge stop working, called Samsung for service and been told that they can't help me because I can't provide a receipt eventhough the manufacturers date not even 10 years old. I will never buy any Samsung products. Worst customer service ever!!!!
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Posted 2 years ago
We bought a Samsung refrigerator freezer side by side in 2017, we have had the ice maker replaced twice with constant no ice coming from the ice maker. Now the freezer went out and spoiled a few hundred dollars in meat and other foods. I will never buy anything from Samsung again. Junk!!!!
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Posted 2 years ago
Samsung is garbage and always breaks when warranty is up. Do not waist your time and money on any products from Samsung. The world will be a better place when Samsung is out of business.
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Posted 2 years ago
Worst company we have a bulk requirement of 43" inch's TV 56 no's we required for our upcoming resort project but I called 3 times to customer care regarding provide sales team number but i am not received any call from Samsung .its worst experience i never had
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Posted 2 years ago
I had ordered one Samsung Z 5 and one Samsung 6 watch. It was ordered with their representative when samsung.com website on July 26th, 2023, DID NOT WORK. When the order NEVER arrived. I phoned them on August 31st 2023. They are not accepting the order. The representatives were great, but the company policies are not good. This is the 4th Samsung phone I purchased and the second watch.
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Posted 2 years ago
Samsung is rated 1.3 based on 4,752 reviews