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Samsung Reviews

1.3 Rating 4,753 Reviews
5 %
of reviewers recommend Samsung
1.3
Based on 4,753 reviews
Shipping & Delivery
Delivery Methods
Courier
On-time Delivery
Greater than 75%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Read Samsung Reviews
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Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 6th December 2025
Riley Cooper
Samsung 1 star review on 8th October 2025
Mukhtar Attarwala
Samsung 1 star review on 20th September 2025
I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam
Samsung 5 star review on 20th September 2025
Fletcher B Warren
Samsung 1 star review on 3rd September 2025
Zaib
Samsung 1 star review on 26th July 2025
Anonymous
Samsung 1 star review on 12th June 2025
William
480
Anonymous
Anonymous  // 01/01/2019
To start off with, everything is wrong with Samsung ! Absolutely I care a dame for Customers, I had prebooked an Ultra varient of S22, with a payment of INR 1999, on the 10th Feb 2022, and angina when the booking opend, I had to pay in full for the phone again with no provision to consider what I had paid already! And since then I have Writen 6 mails and 7 call with the support center since 13th if Feb 22, all get to here is " we have escalated to right person" I still wonder who the right person is Yet! Hope they do have one..and the worst is we had to pay for the entire money in full and yet Samsung does not keep us informed on when the delivery will happen..had I kept the money in my account I would have earned some Bank interest! And not the pain and agony I am going with making the decision of buying Samsung S22 Ultra! Guys Lesson learned! Request you to be wise!
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Posted 4 years ago
Simply put…Samsung’s Customer service sucks!! In fact, there is no service at all. There is no one in charge to speak to, ever! They’ve been giving me the runaround for three months already regarding a refund they owe me for a refrigerator deemed irreparable by a Samsung tech. Their tactic is to get you to the point of such frustration that you just give up. Needless to say, I’ve had a horrible experience. They don’t even deserve one star. STAY AWAY!
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Posted 4 years ago
ABSOLUTE JOKE!!!!!!!! Purchased a Samsumg 75” tv, after 6 months the picture kept going dark. Phone Samsung customer service and I have never had so much hassle in my life!!!! They were obstructive, unhelpful and dam right time wasters!! They are the worst so called customer service I have ever come across!!! It’s no existent. All you get is women speaking broken English who have no clue what they are doing just repeating time after time the same thing. Rest it, turn it on reset it, turn it off. How many times do you have to rest it before they realise it isn’t working. They then said they would send someone out…..then I get an email saying it’s fixed??? Without anyone coming out!! So I call them again and again the women say…the same thing!!!!! Then they say they will send someone out again. Even get an email saying they will be in touch….. THEN NOTHING!!!!! Then they say send another video of it not working…..I’ve already sent 3 the same!!!!!! I AM NOW STUCK WITH A PILE OF SH*T OF A TV THAT DOESNT WORK AND A COMPANY THEY DOESNT CARE!!!!!!!!!!!!
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Posted 4 years ago
Ventura, CA seniors purchased Home dishwasher from Home Depot, September 2021. The unit is defective and we have been in the circle of hell with 3 hour wait times on the phone, dropped phone calls from them and false emails promising a refund from Citibank. This is the worst customer service we have ever received from any company ever. Finally we have turned this over to our local District Attorney which we should have done 3 months ago. Anyone interested in filing a Class Action lawsuit against them please post here your contact info as I will check it daily. Ed
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Posted 4 years ago
Awful company, worst customer service ever! Pre-ordered Galaxy Tab S8+ on their website with 256GB / 12GB RAM spec and totally different specification was delivered. Avoiding my questions, not wanting to exchange my product lying that they are unable to change products. Basic retail service and they are unable to do so, liars! Been in touch with CS they responded once and then went quiet... It's more than a week now, three emails in and they still ignoring me (reference 2325291). Shameful! I'd never expect it from the company I use and respected for so many years! Will try to avoid you as much as I can from now on. Not worth the stress and lost time!
Samsung 1 star review on 2nd March 2022 Samsung 1 star review on 2nd March 2022
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Posted 4 years ago
Tech support is nonexistent & for what I paid is ridiculous , maybe I should be a code writer when buying such a complicated piece of junk technology
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Posted 4 years ago
Spent 4 hours (about 12 phone calls) trying to solve an incorrect item shipped issue. Everyone on the line gave me the runaround
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Posted 4 years ago
I sent my Samsung galaxy in for repairs (stopped working after 3 months) and my phone went missing in their repair workshop. Since then Samsung company has been making excuses in order not to replace my phone. I'm having to drag the whole case to court.
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Posted 4 years ago
my niece purchased a fridje through online. The fridge has a big dent and they refused to replace and not taking return even afted 20 days. Very poor service
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Posted 4 years ago
Samsung had a pre order the galaxy s22 ultra 512mb but they still don't have it. Why would you make us pay the money and you don't have the product. Shame
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Posted 4 years ago
Purchased a Samsung washer and dryer from Home Depot as they rated the product excellent!! NOT!! Replaced washer spinner after one month!! One dryer drum roller failed after a few years!! Customer service was a huge waste of my time, all the employees are based in the Philippines and barely speak english, poor communication made it that more difficult. Samsung finally sent a technician from Sears Homes Services/Transform co they sent a third party A&E Factory Service. A&E charged me $300.95 to replace a $15.00 part that took less than 15 minutes to install, what a corrupt company, they scammed me, I opened up a report with Samsung and again was given the runaround for 2 weeks, i was basically told abruptly it was out of their hands!! So Samsung this is how you treat your customers, you sent scammers to my home SHAME ON YOU!! YOUR SERVICE AND PRODUCTS SUCK!!
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Posted 4 years ago
Their customer service is so bad, I'm on the process of switching back to Apple! Waiting for everything to come in now. My watch, phone, earbuds, everything! I never want to deal with this company ever again! It makes me sick thinking about it. All of this, over a pair of earbuds I ordered from their website. One side wasn't connecting to my phone. A lady said to send it in and they could fix it for me. I sent it. They come back with, your case isn't charging and it will cost 130 to fix. Seriously!? I literally paid that much for it, after trading in my buds plus. I bought it brand new from their official website. BRAND NEW. Used it twice for the week I got it. Anyway, after two horrid weeks back and forth with Samsung's customer service team and their horrible communication, I got my buds back unresolved. I was out of a set of earbuds the whole time. I spoke to one guy who asked for the IMEI on my phone! Ughh... I'm so angry about this. Then another time I spoke to a lady who caught a nasty attitude. I'm trying to explain to her what the issue with it is, and she kept telling me, well the notes say this and this and this. Irrelevant to the issue I sent it in for. At the end of the day, I threw away around 300 bucks for earbuds that I can never use. Big company for nothing. I have their Note 10 Plus, Watch 3, 1 piece of the Buds Pro, and portable wireless charger, good products btw, but their customer service and greed pushed me to the edge. Never again will I deal with a company like this.
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Posted 4 years ago
I purchased the A8 tablet online. I got a great deal with my trade-in. I get the tablet and the screen is defective. The colors are off, no color definition. I call the customer service and long story short, I have to be inconvenienced because I have to send it back, wait for them to send me a new one. OR, I have to order a new one and send the other one back. And my printer isn't working so I can't print my label. I keep getting different stories. And someone hung up on me.
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Posted 4 years ago
Samsung Online. Worst customer service ever. Still waiting for a delivery, called customer service twice, promissed action and return call from manager. No one ever calls. The only thing they are capable off is taking your money. Check out all the review sites for Samsung Online. Need to rename Australian operation to Scamsung!
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Posted 4 years ago
YOU MUST READ THIS BEFORE YOU BUY SOMETHING FROM SAMSUNG!! Never ever purchase Samsung appliances! I’m very disappointed, frustrated with Samsung Electric stove that is ONLY 2 years old. We have barely used the stove and have already incurred issues. For whatever reason the stove keeps on resetting itself while flashing the clock and making loud noises. The only way to turn this off is to unplug it. I called Samsung Customer Service and they were very not helpful and not able to help me out AT ALL. All they can do is schedule a diagnostic service call for which I would have to pay for. I really don’t understand how a 2 year barely used stove can already have issues and Samsung will only help by coming over and charging me diagnostic fees?!I’m very disappointed with Samsung Customer Service and the company not being able to deliver to the customer expectations as promised. If I would know that after 2 years I will have issues with this stove I would never buy anything from Samsung! Previously we had stove from LG and we we were so happy, no issues and everything worked perfectly! Never again Samsung. I will post this review everywhere just to make everyone aware how Customer Service cares about customers - which is ridiculous. Please consider Samsung brand and Customer Service ( if you would need help) before you decide to buy something from them!
Samsung 1 star review on 25th February 2022
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Posted 4 years ago
The customer service was horrible. The shipped two orders because their rep didn't cancel the one with the wrong address and now I'm being charged for two phones.
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Posted 4 years ago
Yes I am Bad Experienced Samsung Mobile F41 Before 10 Month I Purchase That Mobile 3 Times issue For Software And Display Issue, Don't Use That Module At Samsung,
Samsung 1 star review on 25th February 2022
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Posted 4 years ago
Samsung Product and after sales service is really terrible.I raised and file complain before one week agofor my samsung TV purchased during the month of May 2021 All require details shared with enginner visited and but as always even product comes under warranty and not physically damaged from our side they mentioned in thier internally report product is physically damanged internally.Earliuer i requested to do replacement of TV or panel without any charges but they didn't bagree and send me email as useful .Again i requested and they agree after week's time to get the same replace with 50% chargable basis.They took more than week time take such decisions and God knows how muxh time they will going to take more.Will request everyone don't by any samsung product or refer any one to buy samsung product.If mobile panel damged from customer side agree but it was really surprised to me Wall hanging TV panel how come internally damaged by customer.
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Posted 4 years ago
I have galaxy 21 ultra with Verizon for six months the phone crush 2 times I lost all my data, wright in the middle of doing something it shuts down and reboots it self for no reason. I went to Samsung repair center and the told me the motherboard is faulting, and it has to be repaired by the factory, they told me to send it to Texas, I ask them what am I supposed to with out a phone they is nothing they can do about it. I call Samsung Customer Service And they told me the same thing. All my electronics and appliances are Samsung because I believe in their Brand NEVER AGAIN!!!!!!!!!!!!!!!
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Posted 4 years ago
Terrible customer service. I am checking into apples next phone. My phone was very new & still under Samsung warranty. They couldn't fix, so sent me to a specific uBreakIfix. They took my phone, told me they were backing up everything to 3 places, and reset it. Nobody ever told me that I should backup anything or that I might lose any data. They just took my phone and did that and when they handed it back to me it was missing One full year of pictures and videos that I had taken. I have spent 30 hours trying to get them back going back to the the U break I fixed store and talking to Samsung on their technical support and they said I am not able to get pictures back and that they are sorry. I said samsung should give me some sort of compensation and they told me they don't do that don't do that but they were sorry. A whole lot of time (about 30-40 hours) and pictures that I will never get back, and they say sorry and have a great day.
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Posted 4 years ago
Samsung is rated 1.3 based on 4,753 reviews