Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,661 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,661 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 1 star review on 30th September 2025

Anonymous

Samsung 1 star review on 20th September 2025

I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam

Samsung 5 star review on 20th September 2025

Fletcher B Warren

483

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shocking customer service hidden behind a polite voice. Have no power to support customers whatsoever. I have been an avid fan on Samsung utilising their ecosystem for nearly 5 years. March 2023 I purchased the Samsung galaxy book 3 pro 360 at full price as my last laptop I had was 9 years old and cannot have service updates. The laptop worked extremely well until it didn't. The charging port stopped working so I went to Samsung and they gave me a quote of £650 to get it fixed. The rest of the laptop worked perfectly and the only issue was a burnt charging port. In their description there was no water issue, no other issue with the charging port. It was clearly a manufacturing issue. They stayed they can't do anything about it and that I must pay the full price. As someone that had the phone for 5 years with no issue, headphones for 4 years, replacing them this prime day 2 weeks ago for another newer pair of Samsung headphones. Both my old products still work they just didn't update anymore. I couldn't believe the company would act in that manner. A clear cash grab when I stated it only should cost between £80-120 and even then it should be free as it's a clear manufacturing issue. They stated I used the wrong charger. I had my main charger until only recently when the charging stopped. I threw it away, believing the charger stopped working. My new charger was also another Samsung charger specifically for the same laptop. They stated the charger is 45 w instead of the 65w of the original charger that's what burnt it? It is clear daylight robbery as it was clearly a manufacturing issue. Again the laptop was 15 months old and everything worked perfectly fine except the port. As a Samsung long term customer it really hurt that I'd be treated that way as before this I never had any issues. Again I love the products but the way the company treat it's customers really makes it difficult to purchase from them again on the future, knowing I have no support if issues arise that are clearly manufacturing problems.”

Helpful Report

Posted 1 year ago

“They have terrible Fraud services via SERVICE CENTRE NUMBER 1800202626… I called on 27th july 2024 for Refrigerator service on your number mentioned on site for service - 18002026264 … On 27th july only I got a call from your service centre wherein they mentioned tht a service engineer will come on the same day… When the service engineer came , he said tht he has to change the filter and Refill the gas for tht total payment will be of ₹ 4850/- … he did the service and we paid the full amount on Paytym and he said tht we will get the bill on our registered number … But my issue was not resolved and tht person said on call tht he will refund my money . But then he stopped picking the phone .. And when a called back on 18002026264 , the call centre agent shouted at me that it’s my fault tht I paid the amount without bill and that now they are not responsible … BUT I WOULD LIKE TO KNOW :- 1) When I called a registered number of Samsung Service centre , WHY THEY SEND AN ANONYMOUS PERSON TO MY HOUSE WHOM THEY THEMSELVES CAN’T LOCATE NOW ? 2) WHY MY NUMBER AND ADDRESS WAS SHARED WITH AN ANONYMOUS PERSON whom they themselves can’t locate ? 3) I RELIED ON THT PERSON AMD PAID THE AMOUNT BECAUSE HE WAS SENT BY “ SAMSUNG REGISTERED OFFICE “ …. SO WHO IS NOW RESPONSIBLE FOR THE FRAUD ? 4) EARLIER I USED TO GET MESSAGE FOR THE SERVICE REQUEST - WHY WAS NO SERVICE REGISTERATION NUMBER SENT TO ME THIS TIME ? SAMSUNG has just assigned bunch of IRRESPONSIBLE, FRAUD call centres for service ..”

Helpful Report

Posted 1 year ago

“I bought all four appliances from Samsung eCommerce. I'm happy with the appliances - horrified by Samsung's Customer Service. They were delivered July 3rd, 2024. Their contractor RXO was a scheduling nightmare but that's not directly on Samsung other than choosing better partners. On July 26th, while ordering the kitchen cabinets - I realized that the over-the-range microwave was too tall and wouldn't leave the desired room above the stove. I thought I would exchange it for a more expensive microwave and upgrade to their SLIM model that shaves 7" off from the height. I called Samsung eCommerce and they basically said you're SOL - sorry. Their return window is 15 days and they won't extend it for 8. The microwave is in an unopened box waiting to be installed. They are unwilling to budge. I thought the Federal Trade Commission required internet/phone/mail order companies to give 30 days returns. I'll follow up on this. On one hand - it's my fault, I should have bought elsewhere. I am/was a solid Samsung customer. I have 75" TV, Galaxy 24 Ultra, Galaxy 6 watch, now all appliances - but simply, they don't care once they have your money. I'm EXTREMELY disappointed in Samsung and my choice to place my trust in them. I spoke with a supervisor in their eCommerce group and he passed me to Technical Support which makes absolutely no sense other than to get me out of his way. I hung and gave up (which I'm sure that's what the supervisor was hoping I'd do. I'll never buy another Samsung product. I suggest you look past Samsung.”

Helpful Report

Posted 1 year ago

“Out of all the Samsung devices I've owned, none have lasted more than a year. Almost after 3 months in, issues start arising. The amount of people I hear say the same thing almost assures me this is intentional to insure the consumer market stays alive and well in their favor. Even customer service takes it as a joke saying " should of bought the warranty for when stuff like this happens". It was a brand new tv! Please believe Samsung is not the leading manufacturer and you SHOULD go with literally any other brand.”

Helpful Report

Posted 1 year ago

“Itni ghatiya service Aaj Tak jindagi mein kabhi nahin dekhi main aapko bus nivedan karta hun ki aap Samsung products nhi buy kro. Samsung bekar hai ki kuchh kahana nahin main 2 hafton se complaint kar raha hun lekin koi action nahin liya cal cal karna cal aaega cal karna bus yahi bole ja rahi hai”

Helpful Report

Posted 1 year ago

“I purchased a Z Fold 5 from AT&T. After MONTHS of working with AT&T with problems concerning this phone i am finally told that it isn't the service. It is the device itself that is defective. I contact Samsung. They REFUSE to replace the ph9ne that is still under warranty. Instead they want me to drive 2 towns over to a repair center. Why am I going to drive over 50 miles to repair a device that was messed up at time of purchase and is still under warranty? Samsung states that they don't replace devices. They repair them. I will NEVER purchase another Samsung device. Their website states that they put the Customer first, but they have shown me that is a lie. Please don't waste your money on a company that has proven that they don't care about their customers. The fact that they refuse to replace their defective device proves that they already know that they are selling a bad product.”

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Posted 1 year ago

“Don’t buy any Samsung products They are an evil company and worship the devil 😈 Samsungs customer service practices are illegal but no worries they have to answer to god almighty for the evil deeds being committed. Jehovah Jireh, is still on the throne and Samsung will be cast into the lake of fire along with their father the Devil.”

Helpful Report

Posted 1 year ago

“I have a Samsung phone, 4 Samsung TV’s, a Samsung oven and Refrigerator! My 3 year old $2,500. Refrigerator has a 10 year warranty. My freezer went, I loser all of my food! I Call Samsung, the warranty is only in the compressor, ok, BUT …. Diagnostics IS NOT COVERED! I have to pay for them to send out a technician! I declined! If I’m going to spend my money… it will be on an LG! NEVER EVER BUYING SAMSUNG ANYTHING AGAIN!”

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Posted 1 year ago

“Samsung Westfield Mt Gravatt. Woefully inadequate. I was told you cannot connect an apple email account to the email app on a Galaxy A55. I asked for other notification fixes to be made (as I could not), and after 45 mins was told, that should work, go and test it. Three young kids with no experience in customer service, and not enough in Samsung products. An hour later at JB Hi Fi my email was connected with a totally different experience.”

Helpful Report

Posted 1 year ago

“Please do not buy Samsung phones. Their phones are disgusting with higher prices and once the warranty period is lapsed, the functioning of the phone is not guaranteed. Users will start facing some or the other issues. Worst service and cheap quality.”

Helpful Report

Posted 1 year ago

“Samsung badly made tvs and they use a terrible company called mint to mint who tell lies and won’t even turn up to repair avoid Samsung,after waiting all day took a day off work, Slovak the one who made up a story my dog a 12 stone Rottweiler jumped on my tv decided he won’t turn up with out even telling me but yet they wanted to charge me £1300 pounds privately,mint 2 mint repair 💩💩💩💩💩hallo Sony”

Helpful Report

Posted 1 year ago

“I had bought samsung A33 galaxy and it worked till 1 yr 4.5 months only and motherboard malfunction when I went to the samsung centres bandra west centre denied saying motherboard is gone if you wish to change 15k for replacement and it's better I go to Manish market instead there they repair samsung does not repair it replaces. Then I went to bkc as they were even saying try going bkc there you might get some solution so I went there they checked my phone I paid 177 rs. Of service charge for checking and they told motherboard has short circuited it needs to replace and for a special case like me they will give discount of 20% and cost was 9.5k with discount. I said this is very high instead I will invest more and buy new. So they told me look at some phones we have in the store there but they did not have something in my budget range so they told me to check samsung f55 which was going to launch. I said oki will see till now I was not aware samsung is scamming. I went to a local repair shop it's processor Exynos had gone in motherboard andi Google my issue which was showing some error when it used restart after lots and lots of attempts. In samsung community all A and M series motherboards were failing same issue as mentioned and same dialogue to all customers they were saying to make profits. They had done this in Italy also which was bug in update if you update in a year then your phone is gone if it is Exynos processor very bad performance and durability. In the end after fighting also they didn't do anything saying it's not in warranty whereas all customers were facing same issue as me. Don't buy their products you will regret.”

Helpful Report

Posted 1 year ago

“Actually ZERO start, still 1 star as there is no option. One of the worst experience I’m having with double door fridge. Within 2 years this product is repaired more than 15 times for same reason. No cooling due to less gas. Technician comes fills gas and after 2 months same issue. This time I see there is a bulge formation behind the vegetable box and company is saying it’s as per design. Does the company think that we are uneducated. And now after a week no cooling again. I asked company to provide in writing that it’s as per design. No response for this. I’m going to claim this in consumer for sure and want to see this company getting screwed.”

Helpful Report

Posted 1 year ago

“I have never encountered such a disrespectful company before. I wanted to buy their new TV, but the code they advertised on their website did not work, the service department employees are not telling the truth, even though I sent them photo evidence that they were wrong, they stopped replying at all. The matter was reported to Samsung CEO, who is not even able to respond to the reported complaint. Previously, I did not believe the opinions circulating about Samsung UK, but after the recent situation, I have to agree with the people who say that Samsung UK is a big failure. I will definitely never buy anything from them because it's a waste of my nerves and I won't recommend this company to anyone”

Helpful Report

Posted 1 year ago

“Absolutely terrible service from Samsung: I bought a Samsung S23 phone from Lulu Palakkad on May 16th, 2024. Within 6 days, I found the mobile was getting dangerously hot. I've been using Samsung phones for the last 15 years, so I know what to expect. When I returned to Lulu, they insisted I submit it to the Samsung service center in Palakkad. According to them, the mobile can heat up to 45-50 degrees Celsius and will automatically switch off at that point. They claimed this was normal and refused to help further. In front of the technical team, I demonstrated that the mobile was overheating within 15 minutes of use. They used an infrared thermometer, which showed 36 degrees, and dismissed my concerns as normal. For someone with health issues, this is unacceptable. They kept the mobile from May 30th to July 14th (45 days) and then sent me an email claiming the mobile was working fine at 45-50 degrees. There was no support from Samsung sales or service. The service was utterly terrible. I will never recommend Samsung mobiles to anyone. I never expected such poor service from a supposedly world-renowned company.”

Helpful Report

Posted 1 year ago

“We have a french door Samsung refrigerator that went worse time after time. First the ice maker starts freezing, then water starts leaking, then shelf cover breaking, then stopped cooling anymore and these problems start happening only within 3 years of owning it! Our Samsung diashwasher in lesst han 3 years stopped working. Our Samsung dryer stopped heating up in less than 3 years. Never again Samsung!”

Helpful Report

Posted 1 year ago

“Keeps downloading games to my phone as "security" updates. Seems like it's more like a data mine. If I wanted games on my phone I'd put them there.”

Helpful Report

Posted 1 year ago

“I hope this message finds you well. I am writing to formally request a refund for a purchase on date 23/03/2023. I made it from Samsung India Electronics Pvt. Ltd. The details of the purchase are as follows: Product/Service Purchased: Samsung Galaxy Book 3 360 Product Model No: NP730QFG-KA3IN IMEI no or Serial no: 65Q49FGW300193 Service Tag no.: NOTE NP730QFGA EXP II7 1355U 133T FHDO B Order Number: 12008960750 Date of Purchase: 23/03/2023 Amount Paid: INR 1,10,990.00 Unfortunately, I am dissatisfied with Samsung Galaxy Book 3 360 I have faced the problem of Samsung recovery and automatic scroll hurdles in my laptop. When I opened and started my Samsung Laptop Book 3 360, Samsung Recovery mode occurred and it got stuck in infinite loop when i tried for the possible option available like factory reset the process get completed but instead of starting the window the Samsung recovery mode started again... I have purchased the laptop, investing a huge amount in this not to face such issues. It's been 1.5 Years of purchase only and for the last 1.3 Years, I am facing these issues. It's quite disappointing from your end that your technical team is not even capable of offer help on time. It’s a shame that from last 1.3 Years, I have been continuously struggling with my laptop, I am on my own trying to resolve the issues. I don't think the Samsung R&D team is able to handle this issue. My work is very important which I am unable to carry with this laptop. I would have never purchased Samsung if I had known about such issues and services. I just wasted my savings after purchasing from your so-called brand. It's disgusting and I had never hoped that Samsung offers such a bad and worst technical support where the competent person doesn't even approach. What are you expecting from my end. you offered me the extended warranty, but you are not capable of resolving the issue. I want the extended warranty no doubt but what's the use of that with a malfunctioning laptop. I have invested my time and saving both I want my issue to be resolved anyhow. I am just fed up with contacting you guys from last 1 Years this is being ridiculous. I am working person I have a job to do, I have bought this laptop for my office work. I am losing my patience. Already your team has wasted my 1.5 Years to resolve the issue. I want a genuine and permanent solution for this, as it is not at all acceptable from a Samsung kind of brand. Kindly provide a full refund for this laptop as I can't waste my time just waiting for the issue to get resolved on its own. I hope you will genuinely care about resolving the issue of your valuable customer. I have already trusted your services, but my patience is over now can't bear more. Samsung Recovery mode occurred, and it got stuck in infinite loop when I tried for the possible option available like factory reset the process get completed but instead of starting the window the Samsung recovery mode started again. I am unable to connect with customer support team, but none is responding. How Many times do we need to beg to provide the services or refund for the problem that we have been facing for a year? Is there any responsible person who could take action for this? It has already been so long that no reliable solution has been provided, what would I do with the warranty period when I couldn't even use it. Are you providing the warranty period for the damaged Laptop? Is this what your services are for? I am entitled to a full refund under these circumstances. I kindly request that you process the refund at your earliest convenience. Please let me know if there are any additional steps, I need to take to facilitate this process. Enclosed with this letter are copies of my receipt and any other relevant documents for your reference. Thank you for your prompt attention to this matter. I look forward to your favorable response within 3 Days. If I do not receive confirmation of the refund process within 3 days and the refund reflected in my account within 7 days. I will have no choice but to pursue legal action to recover my funds. Kindly do the needful at the earliest otherwise I have to take legal action against Samsung India laptop very soon.”

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Posted 1 year ago

“It's been over a month i asked for a replacement. Still no solution. Multiple times i have contacted samsung both via chat and call. This service is horrible”

Helpful Report

Posted 1 year ago

“We have had two Samsung refrigerators, two dishwashers and two televisions and a microwave. The appliances were in houses when we purchased them, and four of the five were unadulterated garbage. One repairman told me the dishwasher he fixed would break again and when I asked why, he said because it gets wet. Okay…a dishwasher that breaks because it gets wet. The second dishwasher needs a lower door seal. There are no lower door seals sold. We have to replace the entire tub, at a cost of well over $300 instead of a gasket which should be around $25-40. A refrigerator door flapper spring broke. Samsung told me the entire flapper had to be purchased at over $155. I fixed it myself by buying a spring from a third party; cost less than a dollar. The other fridge went down and when I asked the repairman about Samsung he said not to buy another one. We didn’t; replaced it with a different brand. One tv lost 1/5 of its screen after 13 months. Samsung told me ‘Too bad! Replace the tv.’ We took their advice, and replaced it with a different brand. Have we given Samsung a fair chance? Seems to me, after five appliances and two TVs, we have. My conclusion, if Samsung made a mouse trap, in my opinion they would figure out a way to break it as well.”

Helpful Report

Posted 1 year ago

Samsung is rated 1.2 based on 4,661 reviews