Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.23

1.2 Rating 4,553 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,553 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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"Getting my money back turned into a very frustrating and stressful experience for me recently. I felt powerless and overwhelmed, not knowing how to fix the problem. I kept trying different ways to get my money, but nothing seemed to work. It was frustrating not knowing if I would ever see that money again or if I was just wasting my time. I felt stuck, unsure of what to do next. It was a situation that caused a lot of anxiety because I had no clear idea about how to solve it on my own. Then, I heard about lilograce through some online reviews and recommendations. Out of curiosity, I decided to reach out to them for help. The moment I contacted their team, I was impressed by their quick response. They didn\u2019t keep me waiting for days or give vague answers. Instead, their customer support team replied within a short period and listened carefully to my problem. They showed a lot of patience as I explained what had happened and what I needed. It was clear they wanted to really understand my situation before offering a solution. What really stood out was how skilled and experienced they were in handling problems like mine. They quickly identified the reason behind the issue and explained to me exactly what needed to be done. Their instructions were clear and simple to follow. I appreciated how they broke down complex steps into easy-to-understand actions. At each step of the process, they kept me updated on their progress. I received regular notifications on what they were doing and how far along they were, which made me feel confident that my case was being handled properly. Their help made it possible for me to recover my money, something I thought might never happen. Thanks to their dedication and expertise, the issue was resolved smoothly. Their guidance and support turned what seemed like an impossible task into a manageable process. I didn\u2019t have to worry about confusing procedures or unanswered questions. Throughout the entire process, they made me feel like I was in good hands and that my problem was a priority for them. Overall, their assistance was nothing short of outstanding. They showed patience, professionalism, and real skill in fixing my problem. Thanks to lilograce, I was able to get my money back, something I thought I had lost forever. Their help made a stressful situation much easier to handle and gave me back a sense of control. Their prompt responses, clear instructions, and consistent updates made all the difference and turned a tough experience into a successful outcome."

Kf799345

Donald C Smith

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased an expensive TV from them and they completely messed up the wall installation leaving me with a £150 bill to fix the issue and install it myself. They offered me an £80 voucher for their website as consolidation that I had to use within 6 months. I told them they can keep their voucher. I'll be avoiding any Samsung purchases in future.”

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Posted 10 months ago

“Literal robbery; purchased. fridge that has multiple awful reviews. The fridge cost $2000 and has less than 2 years. They charged for a diagnosis and before the third party repair company even came out to run the diagnosis, we received news that this would not be covered under warranty and we would have to pay $240; again to this date, a diagnosis has not been made. Their customer service reps are based out of the Dominican Republic and are untrained, unprofessional, and unwilling to do anything about this complete lack of integrity. There are multiple class action lawsuits and with social media now a days you can showcase how these companies do business. I would suggest everyone to use their platform accordingly to highlight this issue. It is also super helpful if you have recorded the conversation; this is what I did after having learned how terrible they are.”

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Posted 10 months ago

“Worst service ever...”

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Posted 10 months ago

“The news app is ok, but they are letting Temu advertise some nasty and revolting ads. That's a big no no for me.”

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Posted 10 months ago

“The functionality of Samsung's products are great but the repair services are terrible. The repair service was supposed to repair the cooling source due to the freezer not working but to no avail. Instead the entire fridge broke. Secondly, the customer service call center is a joke. Everyone uses English well but they do not understand keywords that are outside of the script. They end up, professionally and cordially, forwarding the call to another department due to their lack of knowledge or resources. Don't get me wrong. They are professional and follow their script but they are good as the automated options due to their lack of resources. That being said, I've been dealing with support issues and getting parts under warranty for over 6 months. It's pretty ridiculous.”

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Posted 10 months ago

“I have a defective phone, S24+, and the ONLY option they give is to send it in for 10-12 days. I run a company and need commission. They offered no other option.”

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Posted 10 months ago

“SAMSUNG WORST CUSTOMER SERVICE We have a Samsung American Fridge freezer with manufacturing health and safety fault. Samsung have refused with the repair and does not have customer complaint department. we will never purchase another Samsung product and highly recommend other to do same. Worst customer service in history.”

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Posted 10 months ago

“These are rubbish products of a rubbish company. At this price, many good and quality products of other companies are available in the market. Samsung is looting the consumers by taking advantage of its brand name. I bought expensive luxury products of Samsung but after using them, all of them are useless both quality wise and service wise. Whereas, there are many good and better products available in the market from their competitors. I have used other products whose result is very good and the product is value for money. So, bad and disrespectful Samsung company and their products. No one should buy them. You are wasting your money. Look at other companies' products too which are cheap and durable. The service is very good. The engineer comes on a call and solves your problem. He does not waste time and they have the parts of the product which Samsung does not have. They will only waste time and extend your warranty.”

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Posted 10 months ago

“Everything from day one, l have perseverancedwith the Tesco helpline foldout 5 years, l ring out and the person does not get the call and vice versa they ring me and the phone doesn't ring, messages are sent both ways, and can take up to 3/4days to display on my phone or the receiver. I am in the middle of using the phone and the programs change. I am disabled and have several falls a day, l live on my own so the phone is a vital part of my coping strategies, l have been house bound since October and my life has been made 100% worse by this phone, l have only recently been able to get out of bed,to enable me to change the phone. Recently changed my provider to EE they have been more helpful but the problems haven't got any better. OPEN TO SUGGESTIONS!!! Thankyoul l haven't been given any chance of getting in touch with the team .”

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Posted 11 months ago

“Spent $1,200 on a z-fold that started failing almost right away. I struggled with it despite rapidly declining performance trying to get it to two years, but gave up at 18 months. WAY too expensive to be junked (worth nothing for trade-in because it's garbage) in a year and a half. Zero help from Samsung. They tried to sell me a new phone at close to $2k! As if!! This is literally what they said: "I understand! We have latest Z fold 5 for you. You can get it at just $1799.99" Absolutely stunning.”

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Posted 11 months ago

“Being a samsung member is the most Useless Worthless Pain in the A$$ I've in Ever had to deal with I Can't stand the Useless BS!!!!”

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Posted 11 months ago

“Samsung has been kicking me back and forth with false promises of call backs and escalations. We purchased an oven Model#NE63T8111SS We had a kitchen remodeling. Oven sat in it box for a month and we have been using it for a month. The front glass suddenly shattered with no one had been touching it or using it. We had a technician come out after we called. Suddenly he told us it's not covered. We have called several times since and have been told to wait for a manager call with no calls being received. We see all over the web now that this is a common issue with the samsung stoves as well as a lack of customer service. I work in the auto industry and this is a legitimate joke of customer service. Not looking for anything except our defective product to be repaired. I have a Samsung phone, laptop and TV. That will be changing. This will be the last Samsung product ever purchased and I will be making sure all I know, interact with, as well as clients at work know of the poor quality and handling of client issues.”

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Posted 11 months ago

“Lifelong Samsung customer. Will never buy a Samsung product again. Purchased a new fridge in March, installed in April and hasn’t worked since May. It is now the end of June and I still do not have a fridge. Absolute worst customer service experience I’ve ever had to go through and it’s continuous. My entire house has Samsung products…will NEVER purchase another product.”

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Posted 11 months ago

“Bot new 55" TV on 06/18/24. Can't set up as the company won't send codes to my new phone or number. Can't change my number as I get "INVALID NUMBER". Can't register as codes continue to go to old number.Even if I could do the impossible the rep on chat after hours dealing with this said verification takes 2 weeks, so taking the TV back to Costco and buying SONY. HORRIBLE COMPANY AND LOUSY, UNHELPFUL SERVICE. IMPOSSIBLE TO DEAL WITH SAMSUNG SO DONE WITH THIS ROTTEN COMPANY”

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Posted 11 months ago

“I have been a loyal Samsung customer for many many years. I recently bought a brand new Samsung s23 Ultra in November of 2023. My phone has several issues, with the ringer turning itself off, horrible camera and my battery life is horrible. I have spoke with customer service several times to have them do a warranty swap on the phone and they refuse. Their solution is that I give them my phone for anywhere from 24 hours to possibly a couple weeks leaving me without a phone. I asked them to do a warranty swap because I use my phone for business and cannot be without a phone and their solution was I should have purchased insurance and then I could have got a loaner phone. I've always bought my phone's through my carrier and have never had an issue with warranty swap. Buying direct from Samsung has been an absolute nightmare. I have been a loyal customer to Samsung, but as of now I will never purchase another Samsung product again”

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Posted 11 months ago

“I purchased the highly anticipated Z Fold 4 on 11/12/2022 from Samsung's website for $2000.00. On Friday, 6/14/2024, the device developed a thick black line on the middle of the open screen, rendering it unusable. My phone had just completed an automatic update to the software system, and was working perfectly prior to this update. I immediately contacted Samsung Customer Service, and spent hours speaking with agents to no avail. Unfortunately, many of the agents were unable to communicate in understandable English, so my issue was escalated to a supervisor. Unfortunately, my case number was closed, not once but two times. The Samsung Z Fold 4 is a piece of worthless junk now, can be used as a piece of worthless art.”

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Posted 11 months ago

“I have never in my life experience such HORRENDOUS customer service. I wish I would've read the comments first before I purchased my washer but that was mistake number one. They went through loops trying to get me not to cancel my order. The status of my order said "order placed" for more than a week. It was not the chat ppl that I had an issue with, it was the customer care line. I am the most patient, ESPECIALLY to customer call agents because I use to be one. I had no problem repeating my order number but after the 6th time, I was getting a little frustrated. I literally said it digit by digit 554 and the and rest, she kept saying i'm sorry I'm not pulling up an order 557.... I said No 554.... Then she spent more time trying to get me not to cancel my order... it's waaaaaay more issues I had with this order even before that call. Long story short, horrible experience.”

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Posted 11 months ago

“Worst customer service ever. They have offer on website when you try to het that offer then you try to check out the price will change. I can't with them very rude they don't care about custoemr service at all. That person told me to call custoemr service . After I call and waiting 20 minutes someone picked up was trying to get the offer I wanted after 50 minutes they said we are sorry the offer has been expired . How do we know when the offer offer us getting expired if the samsung website is still offering the offer. APPLE IS BETTER WITH CUSTOEMR SERVICE at least. Don't go blind with their offers. Most of the times their offer isn't offer lol.”

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Posted 11 months ago

“I bought the latest expensive 77" Class OLED S95D TV from Samsung. They so;d me installation and mount for the TV. They used Angi as an installation company. Installer showed up and refused to install the TV saying it is the wrong mount sent to me by Samsung and left. Two hours later I called a local installer who installed it and said the said the Angi installer lied and there was nothing wrong with the mount sold to me by Samsung. Tried to call Samsung and there was no phone number to be found or email, only a chat and they make you wait so long and when you stop waiting they pretend and send you an email saying you did not wait long enough and they close the case. Finally I googled until I found a number to call. Called Samsung and the people answering the phone do not understand anything you say to them and they tell you we will start a case and you never hear anything for days and finally days later they write saying they will not refund and to call Angi. I called Angi and they said they have no records that it was not installed and they must investigate and it has been two weeks of running back and forth and it us obvious now the installer committed fraud by stealing my installation money, marked the TV as installed but he never installed it and Samsung is in on the fraud and they also refuse to refund my money. Both a Samsung and Angi are totally not customer service companies who play dumb when you finally reach them abd they never make a decision and my money remains stolen by Samsung and Angi, I did not contract with Angi, it is Samsung which did but they washed their hand said call Angi and Angi said Samsung sent you the wrong mount and I am caught in the middle between two fraud companies. Companies must serve consumers much better but I will never again buy anything from thus horrible company Samsung who now refuses to even return my TV, speakers and mount and they refuse to even honor my many requests to take their products back as I am horrified by the horrible customer service bad treatment.”

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Posted 11 months ago

“Samsung galaxy a34 very bad don't buy this mobile 5g net working properly Please save your money not bye this mobile”

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Posted 11 months ago

Samsung is rated 1.2 based on 4,553 reviews