Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.26

1.3 Rating 4,614 Reviews

6 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.3

Based on 4,614 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 10th September 2026

I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam

484

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“samsung.com Jan 1, 2025 Changed my address, Ordered a tablet. Order populated with the wrong address even though I changed it. Called samsung to change address. They said they couldn't. Told them to cancel the order. They told me they would once they put of a 75 promo. A day later they did not cancel the order, it got shipped out. Called them back. They called FedEx to cancel the order. They still delivered it. Now they are telling me to either get a police report or I can't get my money back or the tablet.”

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Posted 1 year ago

“Purchased a 34” monitor in October ( it was on sale at this time) for a Christmas present. Turns out the monitor was too large for the persons desk and I couldn’t return it to Samsung. Seems their “return window” is 15 days after the purchase. Even though Samsung understood it was a gift that wasn’t opened until Christmas Day, they didn’t allow an exception or a grace period. TERRIBLE CUSTOMER SERVICE. WILL NOT BUT ANY SAMSUNG PRODUCTS IN THE FUTURE. Be sure and check the return policy wherever you buy a product. Seems even a Christmas gift doesn’t warrant any special accommodations with Samsung!!!!”

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Posted 1 year ago

“Just bought a Samsung Galaxy Z fold6. I set a 4 digit pin to open the phone and after using this pin several time with no problems, I could no longer access the phone. Working with their online tech, I was told that I needed to go to an authorized Samsung repair shop. I now learned that this is a common problem with their phones and the only solution is to reset to factory settings. If you have not already backed up your data, everything will be lost. What a rip off, pay $1800 for a phone with software p-roblems and the pay $100 to get it reset as the process from Samsung didn't work.”

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Posted 1 year ago

“If I could give less than 1 star I would! SAMSUNG has the absolute WORST CUSTOMER SERVICE ON THE PLANET!! I ordered a new microwave on Samsung.com on Oct. 25th. Here it is December 31st and still have no microwave or refund after being assured that I would. Have called every week since the ordered was not received. Was told I would get a refund for the full amount 3 weeks ago. It's been 3 weeks and still no refund. Call every 2 days and get the run around. Everyone gives same answers to question word for word. Everyone makes same request and promises a callback or refund within 48 to 72 hours. I never receive either. I have always lived samsung but will no longer be a customer of a company that could care less about the customer.”

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Posted 1 year ago

“The absolute worse customer service experience I have ever had to deal with. Keep telling me the remote that came with my TV is not compatible to my TV, I've used it a year. Said my warranty expired a year before I purchased the TV. I have the receipt. They are rude slow to respond uneducated to help I found more help on YouTube.”

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Posted 1 year ago

“There costumer service sucks, bunch of snowflakes and Karen's. They make junk phones just like apple. The batteries are worthless and after six months mine won't charge, I did not get a cell phone so I can use it like a wall phone. This monopoly needs to be broken up and dismantled tbh.”

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Posted 1 year ago

“One of the words service company they are not claiming warranty on there products”

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Posted 1 year ago

“worst customer service ever I have a refrigerator under warranty and cant even get it fixed unless I pay for it. (under warranty still)”

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Posted 1 year ago

“Terrible customer service!! These people cannot be trusted!! Order placed for Galaxy Book 4 on Samsung.com on Dec 2, 2024. Expected delivery date Dec 30, 2024. Regular emails received saying order is on time. The day before expected arrival, the expected date was delayed to Jan 24th, 2024 with no explanation!! Called Samsung four times and received four different answers about whether the delivery date could be expedited!! Stay away!!”

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Posted 1 year ago

“Worst product in samsung company I bought washing machine top load 8kg every day 4c error problem I told customer care but service person came ane service washing machine and go again same problem waste of my money please don't buy samsung product”

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Posted 1 year ago

“Over 2 hours on the phone over a Samsung ring that was both under manufacturer warranty and an extended Samsung care+ package. Still unresolved. Endless transfers often to unrelated departments”

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Posted 1 year ago

“This brand is garbage! Don't buy it! I have samsung TV,never work like should be and smartphone s23 also garbage! Very disappointed! Never buy it again! NEVER!”

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Posted 1 year ago

“The customer service was horrible. The absolute worst I’ve ever experienced by any company regardless of the item. Samsung clearly doesn’t care about the customer, they care about their profit. They get lost in their own processes. The most simple of tasks or asks take ridiculous amounts of time because they blindly follow a process instead of using common sense and helping a customer. I would give you a zero but I can’t. That’s how much I’m massively disappointed and angry with Samsung. Samsung owes me approximately $400 in installation fees because they sold me a defective product and refused to pay for fees when I had to install it again. I had to arrange for my own disposal of their defective product. I had to pay for my own postage to return a form with a serial number. It takes Samsung 30 to 40 days to refund your money. Customer service/satisfactions decisions are made by their finance department. How ridiculous is that!! That is guaranteed disappointment. Unless I can get some resolution I will NEVER buy another Samsung product and will encourage friends and family to stay away.”

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Posted 1 year ago

“I purchased a Samsung TV for my father for Christmas. The purchase was made on December 2. My father passed away on December 13. We have a TV that is painful to look at because we aren’t able to give it to him as a gift. I called Samsung and spoke to three different people. Due to their policy, we have exceeded the return window. Due to their policy, they are unable to do anything to help us with a return. I will never buy a Samsung product again and I will continuously and forever tell people this story and to advise not to purchase from Samsung. Samsung should be ashamed of how they treat their customers.”

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Posted 1 year ago

“Tv has less than a hundred hours. Top of tv went black and I have just had the tv for a year. My tv is out of warranty after a year and the tech says it will cost me another 600-650 to fix, maybe more. I will never buy another Samsung product ever again. These tv’s a cheaply made, but the price does not reflect it. Over 1200 to but this tv last year 10/23”

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Posted 1 year ago

“Samsung has the worst customer service of any company. I had ordered an induction range, RXO came with gas connector. they unhooked my old range and i was not able to cook for weeks. then they show up with dryer cable three days later. i declined for service. they then come after three days with the correct cable three hours late from scheduled time. installed and did not put the security bracket, took my air fry basket, security bracket and drip pan. And the range was not levelled. came back again with our proper items. Spoke to customer service on Chat. her name is GCH Vaishnavi she was very mean and was distracted and asking me serial number of the vacuum. asked same question multiple time, i gave her pics and she requested, did everything wasted two hours and she is sharing link to contact us. And finally she kept quite and did not respond when i asked her to transfer to customer service. very disappointing.”

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Posted 1 year ago

“Samsung advertised cashback, however it's a shame cashback program Add a cashback items into basket, pay for items, on going to claim the cashback Below email was the response from Samsung: We apologize for the inconvenience and confusion. After further checking on our end, we found that the product you want to purchase is not eligible for the cash back promotion. You may try checking again on the Samsung Employee Portal. Here is the link for you. www.samsung.com/uk/multistore/uk_networks For further assistance, don't hesitate to visit our website samsung.com/uk Kind regards, Gladies Samsung Shop Support Team On Thu, 19 Dec 2024 at 01:05 am”

Samsung 1 star review on 21st December 2024

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Posted 1 year ago

“My first bad decision was to buy any samsung appliance. I have 8 of them (8 too many) and will slowly be replacing them as they fail with other more reliable brands. I suspect there are literally millions of other samsung customers out there with similarly terrible experiences regarding their samsung appliances. I will now state the problems I've had (with no help from Samsung, I might add): 1. Four door refrigerator: Ice maker continually frosts up. It was replaced under warranty from the reseller we purchased the refrigerator from. The replacement unit also failed. Samsung refuses to cover the failed ice maker. When this fridge dies, a different brand will replace it. The ice make works fine for a couple weeks, then frosts over, so I'll continue to defrost it every 3-4 weeks or so. I'll use this as a constant reminder of how horrific samsung appliances are and to never buy another one. 2. Bought 4 Black Stainless Appliances for a new build. The Black Stainless finish is chipping/flaking off each one of the appliances. Samsung refuses to compensate us for this horrific appearance of these appliances. This started happening within 2 years of installation. 3. The dishwasher with the Black Stainless Finish quit, no response to operation on the control panel. Samsung refuses to help us with repairs without us paying for the repair. The unit is 4 years old and rarely used (2nd home). After investigation into repairing the unit myself, the failing part is not available (unless you are a service person). It's ridiculous that the dishwasher failed with little use and you can't find parts for it. I bought a Bosch DW to replace this one (and love it). 4. Dishwasher in a different home: Failed after 2 years of use (regular use). Samsung refused to cover any repairs. Fortunately I was able to find parts and repair this unit. I sold this unit and bought a Bosch DW, which has worked flawlessly for 4+ years now. Save yourself time and trouble (time is $$$$ samsung), buy more brands with better quality and service; companies that actually back up their products with good customer service and value customer loyalty. If samsung would have helped us out, backing up their products, I might stay a loyal customer, but no more will I buy a single samsung product! Your terrible quality has me convinced to spend my hard earned $$$$ elsewhere!”

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Posted 1 year ago

“This company will drag you through the mud before replacing a faulty appliance that has warranty and and extended one. I've been without a dishwasher for about 2 months and finally got it resolved. This experience was a battle. The battle of dealing with those from the Philippines trying to make promises they could not keep and the people of India constantly negating and refusing every possibility of a resolution. The constant emails and stupid fictious names the A.I generates for them is only humour in this. Do yourself a favor, DON'T BUY THEIR PRODUCTS. Today makes 2 months with no dishwasher. Keep in mind, I'm on the phone every day. Hopefully this comes to an end.”

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Posted 1 year ago

“Support basically none existent after they've received your money.”

Helpful Report

Posted 1 year ago

Samsung is rated 1.3 based on 4,614 reviews