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Samsung Reviews

1.2 Rating 4,742 Reviews
5 %
of reviewers recommend Samsung
1.2
Based on 4,742 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 31%
Accurate And Undamaged Orders
Greater than 54%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Samsung Reviews
Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 1 star review on 4th March 2026
Jessica
Samsung 5 star review on 6th December 2025
Riley Cooper
Samsung 1 star review on 8th October 2025
Mukhtar Attarwala
Samsung 1 star review on 20th September 2025
I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam
Samsung 5 star review on 20th September 2025
Fletcher B Warren
Samsung 1 star review on 3rd September 2025
Zaib
Samsung 1 star review on 26th July 2025
Anonymous
481
Anonymous
Anonymous  // 01/01/2019
I had bought Samsung washer and dryer in last December 13 2024 at my new home and i had not used it more the six months and its started giving me trouble. I had complained about it at SAMSUNG costumer service, it was manufacturer defaults, at my first complaint my husband and I had submitted all required documents about washer’s purchase, it was under warranty period, they said we cannot do anything else then try to fix it, so they send technician to check it then that technician just oped the machine and checked it and told us that it is manufactured default,but still they have ordered parts which will need to fix it, they made my house there service lacator. After that another service man is coming after one week with all parts which had to replace. He is doing 5 to 6 hours service in my house with that machine. And after fixing he told us it’s fixed but if you get trouble again then we have to call SAMSUNG costumer service again. We have send all pictures videos and even they talk to is on video call. They are just making excuses. Now SAMSUNG costumer service people told us forget about previous purchase and now buy it again and then give them new purchase receipt. We are so frustrated now, the costumer service is so bad at Samsung. They don’t wand to listen customers problem at all, they just want to fill their pockets. People please help me to solve this.
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Posted 1 year ago
The most incompetent company personel I've ever encountered. wrong band for galaxy ultra watch received, called 2 days after Christmas to exchange, , received as a gift, the return window closed December 27th, 14 days after purchase. all others allow minimum 30 days, most till January 31 , 2025. Offered a $50 promo for new purchase, still costing me $30. Had to make 6 calls to finally receive the code, then offered $100 promo for my aggravation, never received the second $50, and the first promo didn't work on the samsung site!!! The absolute worst exchange, always telling you don't worry , we will escalate the concern & have a remedy. Seriously. If they were 1% as competent as they were polite, I would not be writing this review, still can't mentally reconcile what a bunch of ignorant individuals are managing customer service, and that includes the" supervisor" I spoke to on the 5th call. Wake up!!! The question of won't went wrong should be changed to what went right, would save alot of typing.
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Posted 1 year ago
I wish I can give negative 20 stars. Same nightmare as the rest. Awful customer service. Reading a script without actually understanding the issue or giving a damn. It’s like one big scam or something. I’ve been fighting with them about my product and my money for 3 weeks. Unnecessary and ongoing stress.
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Posted 1 year ago
They have a no return policy on open box products.
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Posted 1 year ago
Very very poor customer service they really don't care about the customer and they're experience. Had issues with some Samsung Bluetooth headphones and all they did is make go from store to store to finally send them back to them and had to take them to a UPS store without any consideration for the customer. If I could give a negative Star I would!
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Posted 1 year ago
Samsung does not care. They have the worst support I have ever experienced. The one thing they have convinced me of, is to never again buy any Samsung product. I recently purchase a Samsung Q60DB 75" Smart TV, I attempted to login to my Samsung account to register it, and the two part authentication they require does not work. Never got a code texted or called to me. I contacted support after about an hour on hold and they made it clear they didn't give a damn. They told me to wait a few hours and try again. Fortunately I had not unboxed the 75" beast, so I arranged to return it to the vendor for a refund. I will spend my money with a brand that actually cares about their customer. The one thing that is sure, is that I will never buy another Samsung product in my lifetime.
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Posted 1 year ago
Over the course of several orders during 2024, Samsung takes the prize of the absolute worst customer service I have ever experienced. Every issue requires multiple instances of Live Chat or email exchanges, with different information being relayed depending on who you speak to. This is on top of the random cancelling of orders, often meaning you'll miss out on time-sensitive deals and extremely inefficient and limited returns process. At this point I'd sooner pay a little more just not to have to deal with these clowns.
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Posted 1 year ago
samsung.com Jan 1, 2025 Changed my address, Ordered a tablet. Order populated with the wrong address even though I changed it. Called samsung to change address. They said they couldn't. Told them to cancel the order. They told me they would once they put of a 75 promo. A day later they did not cancel the order, it got shipped out. Called them back. They called FedEx to cancel the order. They still delivered it. Now they are telling me to either get a police report or I can't get my money back or the tablet.
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Posted 1 year ago
Purchased a 34” monitor in October ( it was on sale at this time) for a Christmas present. Turns out the monitor was too large for the persons desk and I couldn’t return it to Samsung. Seems their “return window” is 15 days after the purchase. Even though Samsung understood it was a gift that wasn’t opened until Christmas Day, they didn’t allow an exception or a grace period. TERRIBLE CUSTOMER SERVICE. WILL NOT BUT ANY SAMSUNG PRODUCTS IN THE FUTURE. Be sure and check the return policy wherever you buy a product. Seems even a Christmas gift doesn’t warrant any special accommodations with Samsung!!!!
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Posted 1 year ago
Just bought a Samsung Galaxy Z fold6. I set a 4 digit pin to open the phone and after using this pin several time with no problems, I could no longer access the phone. Working with their online tech, I was told that I needed to go to an authorized Samsung repair shop. I now learned that this is a common problem with their phones and the only solution is to reset to factory settings. If you have not already backed up your data, everything will be lost. What a rip off, pay $1800 for a phone with software p-roblems and the pay $100 to get it reset as the process from Samsung didn't work.
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Posted 1 year ago
If I could give less than 1 star I would! SAMSUNG has the absolute WORST CUSTOMER SERVICE ON THE PLANET!! I ordered a new microwave on Samsung.com on Oct. 25th. Here it is December 31st and still have no microwave or refund after being assured that I would. Have called every week since the ordered was not received. Was told I would get a refund for the full amount 3 weeks ago. It's been 3 weeks and still no refund. Call every 2 days and get the run around. Everyone gives same answers to question word for word. Everyone makes same request and promises a callback or refund within 48 to 72 hours. I never receive either. I have always lived samsung but will no longer be a customer of a company that could care less about the customer.
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Posted 1 year ago
The absolute worse customer service experience I have ever had to deal with. Keep telling me the remote that came with my TV is not compatible to my TV, I've used it a year. Said my warranty expired a year before I purchased the TV. I have the receipt. They are rude slow to respond uneducated to help I found more help on YouTube.
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Posted 1 year ago
There costumer service sucks, bunch of snowflakes and Karen's. They make junk phones just like apple. The batteries are worthless and after six months mine won't charge, I did not get a cell phone so I can use it like a wall phone. This monopoly needs to be broken up and dismantled tbh.
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Posted 1 year ago
One of the words service company they are not claiming warranty on there products
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Posted 1 year ago
worst customer service ever I have a refrigerator under warranty and cant even get it fixed unless I pay for it. (under warranty still)
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Posted 1 year ago
Terrible customer service!! These people cannot be trusted!! Order placed for Galaxy Book 4 on Samsung.com on Dec 2, 2024. Expected delivery date Dec 30, 2024. Regular emails received saying order is on time. The day before expected arrival, the expected date was delayed to Jan 24th, 2024 with no explanation!! Called Samsung four times and received four different answers about whether the delivery date could be expedited!! Stay away!!
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Posted 1 year ago
Worst product in samsung company I bought washing machine top load 8kg every day 4c error problem I told customer care but service person came ane service washing machine and go again same problem waste of my money please don't buy samsung product
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Posted 1 year ago
Over 2 hours on the phone over a Samsung ring that was both under manufacturer warranty and an extended Samsung care+ package. Still unresolved. Endless transfers often to unrelated departments
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Posted 1 year ago
This brand is garbage! Don't buy it! I have samsung TV,never work like should be and smartphone s23 also garbage! Very disappointed! Never buy it again! NEVER!
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Posted 1 year ago
The customer service was horrible. The absolute worst I’ve ever experienced by any company regardless of the item. Samsung clearly doesn’t care about the customer, they care about their profit. They get lost in their own processes. The most simple of tasks or asks take ridiculous amounts of time because they blindly follow a process instead of using common sense and helping a customer. I would give you a zero but I can’t. That’s how much I’m massively disappointed and angry with Samsung. Samsung owes me approximately $400 in installation fees because they sold me a defective product and refused to pay for fees when I had to install it again. I had to arrange for my own disposal of their defective product. I had to pay for my own postage to return a form with a serial number. It takes Samsung 30 to 40 days to refund your money. Customer service/satisfactions decisions are made by their finance department. How ridiculous is that!! That is guaranteed disappointment. Unless I can get some resolution I will NEVER buy another Samsung product and will encourage friends and family to stay away.
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Posted 1 year ago
Samsung is rated 1.2 based on 4,742 reviews