Sarah Raven Reviews

Name: Sarah Raven
Address: 1 Woodstock court Blenheim Road, Marlborough
Rating: 2.07

2.1 Rating 236 Reviews

23 %

of reviewers recommend Sarah Raven

2.1

Based on 236 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 37%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About Sarah Raven:

Sarah Raven

Visit Website

Phone:

0845 092 0283

Email:

info@sarahraven.com

Location:

1 Woodstock court Blenheim Road
Marlborough
SN8 4AN

Write Your review

Tell us how Sarah Raven made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sarah Raven 1 star review on 28th June 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received sub-par plants recently. Virtually half of the pastel cosmos collection were practically dead. A further order was not delivered on the specified date by your delivery company, Yodel. Standards have dropped significantly. Poor show.”

Helpful Report

Posted 1 year ago

“Expensive plants very badly packaged. Instructions to carrier re live plants please keep upright, obviously ignored. Three hardy geranium plug plants arrived potted into larger pots but without proper root systems. What I received was a box with three empty pots, a bit of completely dry compost and three straggly little plants desperate for a drink. I am hoping they survive but they don't look happy. Last week I bought three trailing pelargoniums at Lidl, for £5.97. They not only look very robust and have a good root system, they bear a remarkable resemblance to 'Lord Bute' which Sarah Raven sells for £17.95 per three - plus £4.95 p&p. Go figure!”

Helpful Report

Posted 1 year ago

“Where are my heliotropes told me it would be may as they need time to grow heard nothing and getting through to chat is absolutely hopeless all i want is my plants i paid for.june”

Helpful Report

Posted 1 year ago

“Awful, cheap ink bottle vases. The stained glass colours soon completely fade when put on a window sill. These are not coloured glass at all but a cheap coloured film over the glass. Really expensive products that are actually cheap and nasty. Customer services don't want to know. Do not buy. Shocking how they can charge so much for a load of rubbish”

Helpful Report

Posted 1 year ago

“I placed an order for 120 seedlings with Sarah Raven at the start of March. It's now the end of April, and I have only received 25 seedlings out of the 120 that I ordered. Since March, I have received around 10 emails informing me of various delays with my order. Each plant has been delayed by 4-6 weeks, adding significant frustration to the process. While their website showcases beautiful flower bouquets, the reality is that they have been unable to deliver on their promises. Regrettably, this experience has left me thoroughly dissatisfied, and I won't be returning to this company for future purchases.”

Helpful Report

Posted 1 year ago

“Our order due mid-April is delayed until 'sometime on May'. Contacted customer services as we are away for some of that time. They said they could not say when in May, nor could they avoid delivery in the time we are away. They were exceedingly unhelpful asking whether a neighbour could take receipt - issue is they need to be planted and watered quickly on receipt. We have had to cancel order and plans for this year's garden ruined. Dreadful company who don't care - AVOID!!!”

Helpful Report

Posted 1 year ago

“Scam website, avoid!”

Helpful Report

Posted 1 year ago

“Absolute shocking service. I made the error of sending a packet of seeds to the wrong address. ONE PACKET. I immediately contacted Sarah Raven through their chatbot and customer support line to be told that it was 'already processed' and that they would not cancel the order or organise a refund. Their only option was to refuse the order and send it back at my expense. As slick an operation as they think they are, this is a scam. They are not Amazon, dealing with 000's orders per hour. I will not be purchasing from these rip-off merchants again. It is an insult on so many fronts.”

Helpful Report

Posted 1 year ago

“Very disappointed. I order two packets of sweet pea seeds that I had used before. These arrived this morning - February 24 with a use by date of December 2024. I have never received seeds - from a reputable and not cheap firm - with less than 2 years let alone only 10 months to use. I contacted Customer Services and the response from Aimee was 'Hello, sorry to hear you are disappointed with your order, your feedback will be passed onto our nursery team.' - not acceptable and shows no concern re valid customer feedback. Poor service and feedback seems to be a recurring theme with Sarah Raven site and products - I will be very cautious before using again.”

Helpful Report

Posted 1 year ago

“Ordered a potted cyclamen for Christmas. It arrived two weeks earlier than advertised, and the plants are not thriving. 2 out of 3 so poor that I’ve thrown them away. No aftercare instructions and when I looked online I see you should water from below. Impossible when the plants are crammed into a solid planter bowl. These were expensive and I’m very disappointed”

Helpful Report

Posted 1 year ago

“Ordered a bird bath for my friend's special birthday, arrived completely broken. Terrible packaging. They said they would send another the next day, nothing arrived for 10 days. Phoned back, no items in stock. This company clearly has no idea what they're doing. Avoid.”

Helpful Report

Posted 2 years ago

“I recieved my order today of Cafe au Lait Dahlia. It arrived in great condition, very healthy. It was packed very well. I would recommend Sarah Raven plants and will order with confidence in the future”

Helpful Report

Posted 2 years ago

“Took 14 days for my seeds to arrive. The order confirmation said despatched in 2 days. Also astrantia pack was sold as 25 seeds only 12 in. I gave 2 stars as they did fully reimburse me. I will use my garden centre next time.”

Helpful Report

Posted 2 years ago

“These candles were bought last Christmas but we were away so saved till this year. I really liked that they were a bit different from anything in the shops.”

Sarah Raven 4 star review on 29th December 2022

Helpful Report

Posted 2 years ago

“I hate to criticise this company as until this Summer I have had excellent plants and service. Having ordered Sonnet white, Dazzler and Xanthus Cosmos, all correctly labelled on arrival, when grown they all turned out to be white Cosmos Purity! No sign of Xanthus, Sonnet or Dazzler. Excellent plants but far too tall for position in my garden. The Silver Wave plants I received were fine and still blooming, but unfortunately of the five Red Velvet Wave ordered, I only managed to rear two as they were in very poor condition on arrival. I have gone ahead and ordered Spring bulbs from Sarah again this year as they are always good large bulbs.”

Helpful Report

Posted 2 years ago

“Great selection with detailed description of plants. I always receive the highest quality tubers and young plants which are very well packaged and healthy on arrival.”

Helpful Report

Posted 3 years ago

“Tubers we’re quite appalling and after requests for replacement the new ones were actually worse. Very disappointed”

Helpful Report

Posted 3 years ago

“Very disappointed,awful quality on dahlia tubers,very poor display also thought they could put other varieties in the place of specifically ordered ones,now flowered they care clearly not what I ordered.”

Helpful Report

Posted 3 years ago

“Restful,Coll3ction. Lovely combination of colours, little flowers , works really well.”

Helpful Report

Posted 3 years ago

“I bought the argyanthemum and artemesia collection. The first ‘mums’ died, they weren’t even rooted and you replaced. The second lot are now all fading, the flowers are getting smaller and the leaves turning yellow spreading from the tips. So much for lasting the summer! They have been well looked after so this is very disappointing. The ‘restful collection’ is lovely and thriving.”

Helpful Report

Posted 3 years ago

Sarah Raven is rated 2.1 based on 236 reviews