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Scottish Power Reviews

1.1 Rating 1,040 Reviews

2 %

of reviewers recommend Scottish Power

Company Reviews

1.1

Based on 1,040 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

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0800 027 0072

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info@scottishpower.co.uk

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Scottish Power 1 star review on 9th November 2022

Scottish Power 1 star review on 4th August 2022

Scottish Power 1 star review on 4th August 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've been with Scottish power for a number of years and was given a smart meter soon after they were first available. All went well with them, other than the guy who installed them didn't know any thumping about how they worked and had no ad ice for me about using them. However all was good till August last year, when the gas smart meter became unresponsive, and refused to communicate with, either Scottish Power, or my unit in the kitchen. I reported this and was told an engineer would be in touch within three months. It's now March 2024 and I still have heard nothing. Plus I have no idea how much gas I'm using. I pay an estimated monthly amount, based on previous usage. I have spoken to head office in Glasgow, who told me I would hear spring 2024. I await action with interest.”

Posted 2 months ago

“Been trying to get a refund since February,not getting any proper response .”

Posted 2 months ago

“Awful company who just want your money. Really over charging me. I hate this company so much.”

Posted 2 months ago

“I don't hold any accounts with you and I am being charged you keep sending me bills and text messages also . I want this sorted or I'm seeking legal advice”

Posted 2 months ago

“Worst company! Don’t use them. If you ever have an issue with your meter it will take them months to fix. Neither my gas nor electric meter have been communicating with their system since 15/12/23, after weeks of going back and forth I finally had an appointment for someone to come fix them today 9/2/24. They only made an appointment for the electric meter! So I have to wait another month to get the gas fixed this is beyond ridiculous and no one here is helpful.”

Posted 2 months ago

“Well. My situation was not Scottish Powers fault but every person has done their best to help solve the problem caused by my tenant. We are not there yet but one person said they’d ring me back… and did. And spent 90 ‘mins on the phone trying to help me. They do their best in difficult circumstances and I’ve never waited long to get through compared to other electric companies.”

Posted 2 months ago

“Joke of a company,none existent customer service when supposedly dealing with a complaints Totally incompetent and can't even get my phone number right!!!”

Posted 3 months ago

“How is this company even still operating. It's worse than unicom used to be. Overpriced and customer service is non existent.”

Posted 3 months ago

“Had the worst experience with Scottish power in my life. They over charged me corsed me server mental health infact they even embrassed me by sending people to fit a metre because of my so called debt. After making a number of complaints and going higher that's when I recieved the best customer service altho this took some time they did in the end owe me money and i was greatful for finally getting to the bottom of there incompetence. I Would never recommend them because of how distressed they made me. However the top complaints staff seem to have much better customer service, Superb infact. But who wants to keep dealing with complaints team to get anything sorted correctly, So i left the company.”

Posted 3 months ago

“Absolutely the worst experience. Minus 4c tonight. Been asking for help since 13.00 because the card meter failed. It is now 21.00 and no engineer has arrived to fix said faulty meter. Lines are closed. Cant cook, cant wash, cant keep warm. App doesn't work, chat doesn't work. Nobody to call. Email links fail and send you in circles. I've rang them 3 times throughout the day because nobody came out within the time slotted. 'We can only apologise'....Scottish Power 👌given up for the evening because that's all I can do.”

Posted 3 months ago

“ENERGY TERORISTS THEY HAVE BERN TOLD I HAVE EMF SENSITIVITY THEY KEEP CALLING EMALING TEXTING AND COMMING TO THE DOOR TO TRY AND FIT A SNART METER THIS IS HARASMENT AND THERE CAUSING DISTRESS THE COMPANY SHOULD BE TAKEN TO COURT FOR HARASMENT AND THE PRICE OF ELECTRICITY IS A DISGRACE OVER 500 PER MONTH 80 YEAR OLD DISABLED AND 46 YEAR OLD DISABLED DISGRACE OF A COMPANY”

Posted 3 months ago

“Awful company although im ywt to find one good energy company? Ive asked so many times how a co.pany that claims to use renewable sources foor energy such as the sun and wind can co tinuously up the prices and use excuses like the pandemic, the war in ukraine, international tensions or inflation. I didnt know any of them affected the weather but apparentley they do? My bill dates change every month i was even bill twice in one month yet ive been asking staff now for weeks how can this be yet they refuse to even acknowledge it. Avoid the company.”

Posted 3 months ago

“The worst customer service I have ever experienced. I have been trying to get this company to issue me with bills for actual meter readings, I have supplied them with photos of the meters showing the reading. They refuse to use accept these readings ,despite the new occupiers moving in giving them the same numbers on the meter readings! They have issued me with estimated final bills which are way over the actual usage. Their chatbot service won't take my readings, their online service won't take my readings, their customer service dept won't accept them either and have escalated my account to a debt recovery service. I have emailed, written and spoken to them for 2 months and clearly stated that I WANT TO PAY WHAT I OWE IN FULL, but they refuse to reissue bills with the actual readings! Next step for me is to copy in my MP and the ombudsman. The stress of willingly trying to pay what I owe has seriously affected my mental health.”

Posted 3 months ago

“I join the Scottish power on 22 June 2023, I was paying my bills on time , my tariff was 30 p per unit, then in September 2023 at my address were registered different company , my account close, and my mpan was transferred to Valda energy, I was not aware about all, everything done by Scottish power, my last bill paid in October 2023 via d/d, in November beginning November new bill received from Scottish power under different company, I immediately call to Scottish power, they told my account is close, my provider is changed, i called many emails no respond from case worker Kevin, after many calls and emails I received email, which explain the provider change, was not aware about anything, I explain to new provider Valda energy this is my address and please bring back to Scottish power , after 14 days they did, Scottish power did not do nothing , then after my account came back to Scottish power Kevin put new account, account which was under x company which nothing to do with us, Scottish power put their debts and their account with higher tariff under our company name, not enough Kevin was assuring me it same as it was my original account, layers, i have all proofs, Kevin close my original account, asked many times to put my tariff under my original account, then Scottish power took 822 from my account, I have all meter readings which i always sending, but not the taken money also they sending emails to pay harassing, i have all my proofs, i get a lot of stress, the ombudsman still investigating, but I am receiving bill which calculated 41 pence per unit, i never agreed on this tariff, my complains were past to Kevin who is no honest person, plus this is radicular i a made complain about Keven and he is one responding to complin, can you see how they play the game, i have all my proofs even the ombudsman asked them not take any money while investigation they don t care the ignoring ombudsman and took money, i spoke with adviser from Scottish power she was regret she working for tis doggy company, she advised to call to the bank, this how this company treat the customers.”

Posted 3 months ago

“Your comfortably in credit for them to throw me back in debt how clever is that”

Posted 3 months ago

“If I could leave a zero I would. Absolutely appalling provider. Have complained to the ombudsman for the awful service. The call centre staff lie and all tell you different information. If you ask them to provide you with any extra information to confirm the points they are lying about they claim to not have access and you will just need to speak to the complaints team who will take up to 7 days to contact you.”

Posted 4 months ago

“When it is needed you can not get through looks as though you have forgot your password numerous times even when you do a new one then when the date has gone by suddenly your password will work wasted so much time now I am going to some one new.”

Posted 4 months ago

“Barely a company. Dispute started with them over a year ago. The customer service team never helps. So far I have contacted the company over ten times trying to resolve this issue at my cost. I have been hung up on by an operator after being on hold for 30 mins to get through. If you want a mockery of monkeys supplying you with electricity then you are looking at the right company.”

Posted 4 months ago

“Avoid to all cost I will just explain how much they charge me from 3 November-3 December,I have economy 7 half of the week I’m out from 7-17 and weekends I’m working nights shift that’s mean I put only 2 heaters on maximum 10 days a month because other days I don’t need the,in 1 month they charge me £390.I ask them to explain me how is this normal and i didn’t get any explanation except im in debt on my key meter when i provide them with 0,00 debt they didn’t have any explanation”

Posted 5 months ago

“Absolute bullies, they call me constantly, I pay my bill at what I can afford, they push constantly for me to pay more and more which I physically don’t have, they have threatened me on a number of occasions, have sent a bailiff to my house, I pay £150 a month but the want £180 so constantly harass and bully me They called me 4 times in one day and I am currently facing a cancer diagnosis, they called me just as I was going into hospital for tests, I asked them to call back and explained the situation, to which I was told “ dont think cause you have cancer u don’t have to pay your bills” I pay it!! They are vile bullies that need stopping”

Posted 5 months ago

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Scottish Power is rated 1.1 based on 1,040 reviews