Scottish Power Reviews

Name: Scottish Power
Rating: 1.12

1.1 Rating 1,128 Reviews

3 %

of reviewers recommend Scottish Power

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Metrics

1.1

Based on 1,128 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

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Phone:

0800 027 0072

Email:

info@scottishpower.co.uk

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Scottish Power 1 star review on 9th November 2022

Chris Moisey

Scottish Power 1 star review on 4th August 2022

Emma Azhar

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We've had boiler cover with Scottish Power for a while. We called them last week to invoke our boiler care cover which we pay each month. On 31st August they sent an engineer from a company called Rightio. He inspected the boiler and wrote 'pcb board' on our document. He even called it in on the phone in front of my wife. On Monday 3rd September we called Scottish Power for an update. They informed us that they had cancelled our boiler care cover and condemned our five year old Potterton boiler. Somehow Rightio had informed Scottish Power that our boiler should be condemned as it was beyond economical repair. Domestic & General are the company who underwrite the policy and were also informed that our boiler should be condemned. They confirmed this in a letter to us which arrived yesterday, the 6th September. The boiler is about five years old and in good working order. On Monday 3rd September we had called British Gas to come out and give us their opinion of our boiler that they had installed several years earlier. They came out on Wednesday 5th September, five days after the initial inspection from Rightio and within five minutes of looking at the boiler had solved THE simplest of issues. A fuse wasn't sitting correctly on a board. He reseated it and the boiler fired up into action. He thoroughly inspected the whole system and gave the boiler a clean bill of health. He even waived his callout fee as we decided to buy Hive from him prior to us switching back to British Gas for dual fuel and boiler care cover. What terrible service from Scottish Power and their engineers. They gave us no warning about cancelling our policy and even took £19.50 out of our bank account the very day they told us the news that they had cancelled the agreement. This was supposed to be a nice week off work for me and my wife which has been totally ruined by all the companies mentioned above. It has consumed our week. Endless phone calls and emails to all parties and none of them admitting who gave the order to condemn our boiler in the first place. We are no longer with Scottish Power, nor hopefully with Rightio or Domestic & General. A nightmare. 20/08/20 They've just called asking if we'd like to be covered by their boiler cover. Which begs the question, why would you want to cover a boiler which you condemned? I wouldn't use Scottish Power if they were the only company providing boiler cover. Incredibly inept service from a company who stitched us up last time. They've got some cheek calling us out of the blue expecting us to use them instead of our current provider British Gas who are excellent. I've never been let down by anyone more than Scottish Power. Avoid at all costs. No 🌟 frankly. 27/08/20 Email to Scottish Power: "Your phone call out of the blue last week was shameless. I'm staggered that you have the audacity to call us and offer us your boiler care cover when you didn't honour our agreement some time ago. You can see the entire story in my Google review below. You condemned our boiler on the advice of an incompetent engineer from Rightio who couldn't spot the simplest of problems and left us high and dry without a working boiler. British Gas spotted it as soon as they took the cover off. You actually took £19.50 out of our bank account on the day you informed us that you wouldn't help us. I'm not sure how much we paid to you over the time of our contract but you clearly robbed us of a considerable amount of money by not fixing our boiler when it broke down. Why would you now want to provide cover for a boiler that you condemned? Are you really expecting us to fall for it a second time ? Are you expecting to take money from us for nothing in return ? You and Domestic & General decided it wasn't worth your while financially and instead decided to refuse to honour the agreement. You caused considerable stress to both me and my wife during our holiday. You owe us money. You failed to honour the agreement. You shouldn’t be in business."”

Helpful Report

Posted 4 years ago

“Cannot believe the phone call I just had from Scottish Power!! The call came out of the blue minutes after visiting a comparison site. The guy was very pushy and when I said I was still looking around and not ready to sign up today - he hung up on me!! Really Scottish Power??”

Helpful Report

Posted 4 years ago

“We just had some young snot ring us up about a refund . They asked for the meter reading and how much credit was on the meter. We gave the young snot the info . He told us we were due a £108 in August , but as we were in credit ,we wern't getting it now. So why did he ring us for ? Well Scottish power if you want independence you've got it . We are now transferring to British gas . Rule Brittania.”

Helpful Report

Posted 4 years ago

“I have been trying to get a resolution since March regarding incorrect meter readings after smart meters failed to install and the old meters were refitted. Another failed promise to call today. I'm at a loss as what to do next!!”

Helpful Report

Posted 4 years ago

“Will set up new accounts and start billing you after moving home for an old property claiming "system error". BEWARE! Do not use, fraudalent incompetent behaviour and a rip off.”

Helpful Report

Posted 4 years ago

“Have been with Scottish Power for years and every two years you can guarantee there will be problem. Latest after signing up to new 2 year deal and at the same time entering my readings for meter they managed to muck it up completely. This started at the end of April as my old deal was coming to an end and decided, more fool me, to sign up with a new deal. Didn't check online for 2 weeks but when checked the entered readings had disappeared and the new deal was nowhere to be seen. I then phoned, emailed and contacted them through messenger on Facebook to try and sort out the problem. Guess what now nearly end of August and still not resolved, this despite countless emails etc, Customer support refuse to get supervisor or manager to come on phone to help resolve problems as seemingly this is company policy, I didn't think they had any policies! When I have had problems before talking to management sorts the problems out in minutes, the operatives on the end of the phone, by the sound of it just read a script and have no real knowledge. Promised that it would be sorted out in days and given a reference, only after prompting, only thing I received was 2 calls weeks apart to say it was been worked on. Overall next to BT one of the worst customer services experiences that their is.”

Helpful Report

Posted 4 years ago

“Not one good thing to say about Scottish Power. You are constantly passed between workers with no resolution to your problem. A lot have mastered the empathetic customer assistant but not much else. Also had some very rude assistants. I had a 10 month complaint with Scottish Power, resolved by Ombudsman. SP closed the complaint on multiple occasions with no resolution. I worked as a Customer assistant and knew how horrible the job was so I was always considerate. But it got to the point that I was calling up multiple times or being called up multiple times over issues of the property when I had notified them of my leaving of the property 5 months prior to the calls. They breached GDPR by sending a different property’s billing information. Refused to back bill the property without ombudsman’s involvement. Missed visit appointments. Didn’t pay Guaranteed standard of service fee for missed appointment. Strong constant failure in customer care. The whole issue was SP was using a shortened version of my MSN number’s (gas and electricity) and electricity was registered to a separate property. They caused me so much stress and anguish the whole time redressing this issue. Don’t choose Scottish Power. Save yourself the stress.”

Helpful Report

Posted 4 years ago

“6 Months in the new contract, having now paid 5 instalments, every time I have altered my DD payment downwards from their own Scottish Power-'APP' they have completely disregarded my instruction... I'm now a £100.00 in credit and getting the money back is proving a complete joke.... Scottish Power you should be ashamed...never again!!”

Helpful Report

Posted 4 years ago

“Customer service - Very poor Price - rip off Delivery - poor Returns & refunds - very poor This company is a scum and not even worth 1 star.. I was scammed from the very first. When l joined, it was through an agent. That day l will never forget, l was in a hurry on the high street. Someone mentioned, he was doing a quick survey, but actually signed me up with this company. I realised later , I actually switched from my energy supplier. It did not end there, l recently moved house and it took them ages to sort out. Although l had entered the actual meter reading online, l still had to speak to someone as these were regarded as estimated readings according to the email. After speaking and submitting my actual readings over the telephone to several people in customer service, my bill was still coming up as estimated reading. I was referred to the home department, provided the final reading and my account was in credit. So l was expecting a refund on both gas and electricity. This also reflected on my account there was a refund due on both accounts. I was told a cheque will be sent to my new address wishing few days. To my surprise, l received an email that the readings were estimated. I replied to the email and attached the actual pictures of the readings for evidence. I suggested that they check their system as something was very wrong . To my surprise, the positive figures, turned to negative figures, l actually paid a balance on my account with same readings which had a refund due. The difference now is that they are called actual reading. This was a joke.... I tried to email back to a customer service director, my email was blocked this time. THIS IS DISGUSTING COMPANY, CUSTOMERS BEWARE! I just had to pay the fabricated balance on my account, just for my sanity. VERY DISAPPOINTED. I am utterly disgraced at the service, l repeat. The reviews on here and trust pilot paint the exact picture of what this company is about, l agree. I experienced the same. Good riddance and l did not move with them, bye.”

Helpful Report

Posted 4 years ago

“Go around in circles with this company. Absolute shambles from the top to the bottom. Been promised call backs several times, they don’t bother. Disgusting company!”

Helpful Report

Posted 4 years ago

“They're expensive, and their customer care is non-existent. We were customers of theirs for many years. After my recent experiences with them, I'll never use them ever again.”

Helpful Report

Posted 4 years ago

“Terrible Absolute rip off.”

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Posted 4 years ago

“Shocklingly bad. Very high charges. Never got the combined energy deal. Fobbed off with excuses and attempts to tie me in for longer contracts. No explanation of hike in costs. Blocked me leaving several times. Debt collector threats during lockdown despite the bills being incorrect. I am now a member of a FB group for people who have had to deal with this company. The experiences people have had are truly shocking. I hope the truth comes out about this company and they're forced to cease trading. DO NOT USE!!!”

Helpful Report

Posted 4 years ago

“Avoid Scottish Power at ALL costs, as a business they are incompetent, couldn't complete a house move facility on-line or by phone call, S/P couldn't complete this either via a phone call so they closed the account then opened another account for new property, they also at the time couldn't setup a tariff so I was on standard rate at astronomical rates, endless phone calls to sort out to no avail, did Uswitch online to get rid of S/P total waste of time and they still haven't sorted out the last bill from my previous property 3 months ago, they still have £120 of mine so Im not paying final bill till they sort it out. Do Not Sign up to Scottish Power!!!”

Helpful Report

Posted 4 years ago

“Scottish Power The biggest mess in UK. AVOID at all cost... for past 3 years it has been nothing but nightmare!!! Wrong bills for £9000, gas for £5000 this what they charged me for my 3 bed terrace house... Shame on them!! Everything at this setup is a waste of time, in particular their Customer service .... Just a joke and it is managed by a joker... I am totally disgusted with everything about this company.. They should not be allowed to trade...”

Helpful Report

Posted 4 years ago

“Avoid this company, same situation as the comment below!! I left them in January and still dealing with their mistakes now in August! They are trying to charge me £89 for outstanding bills but I've never been in debt with them. I've tried to call them several times and still not been able to resolve it after being told they will look into it, then they will clear the balance but then get told I still owe money then get told something different? I asked to speak to a manger but the manager then got back to me. I feel like I've been told lies after lies and no one is taking responsibility for anything. Very frustrating!!!”

Helpful Report

Posted 4 years ago

“Avoid this company, just the same situation as the comment below! I left them in January and still dealing with their mistakes now in August! They are trying to charge me £89 for outstanding bills but I've never been in debt with them. I've tried to call them several times and still not been able to resolve it after being told they will look into it, then they will clear the balance but then get told I still owe money then get told something different? I asked to speak to a manger but the manager then got back to me. I feel like I've been told lies after lies and no one is taking responsibility for anything. Very frustrating!!!”

Helpful Report

Posted 4 years ago

“This company is an absolute joke and is full of incompetent and unprofessional workers who have no ability to resolve issues. They have been sending me bills and chasing me for payments when they confirmed my account is closed. Each different individual I speak to contradicts the previous and they aren't even savvy enough to read the previous email chaina. Never use this company, they are a waste of space.”

Helpful Report

Posted 4 years ago

“Do not deal with complaints. Ongoing for 3 years. You get harassed by the company, by different departments. Who are unable to sort the issue out. The debt is for the tenants. And they have this information. I have arranged a phone call back on numerous occasions, and they never ring back. A joke of a company. Do not use. Also, do not arrange new meters from this company. They send engineers who can not fit meters. On 3 different sites, it took more than 5 visits to get meters fitted.”

Helpful Report

Posted 4 years ago

“The worst customer service I have experienced in my life. It took 5 hours worth of phone calls just for them to edit my address as they had got it wrong! I bought the property 12 months ago and, at the time, gas was direct debit and electricity was pay as you go. I'm desperate to leave them to go with Look After My Bills but in order for me to do so I must make sure both gas and electric are paid via direct debit. Since Aug 2019 I have been phoning to make this happen but I have had absolutely nothing from them. And now, of course, nothing can be done due to Covid! I have a new born baby, we live in a rural area and it is a nightmare to get electric at times! If you want no customer service, high bills and and an all round awful experience Scottish Power is for you!”

Helpful Report

Posted 4 years ago

Scottish Power is rated 1.1 based on 1,128 reviews