Scottish Power Reviews

Name: Scottish Power
Rating: 1.12

1.1 Rating 1,127 Reviews

3 %

of reviewers recommend Scottish Power

Company Reviews

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Metrics

1.1

Based on 1,127 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

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Phone:

0800 027 0072

Email:

info@scottishpower.co.uk

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Scottish Power 1 star review on 9th November 2022

Chris Moisey

Scottish Power 1 star review on 4th August 2022

Emma Azhar

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Scottish Power without a shadow of a doubt is the worst company I have ever had to deal with. I have been trying to resolve issues with my gas and electricity since May 2021 (its now Feb 2022) and I am still without the correct details for my gas and electricity. Their customer service team just put you on hold for so long you have to hang up Their team over email never respond to all your questions in 1 go so I have been going back and forth for months ...and still now different people tell me different things. I have been paying electricity since the summer of 2021 and now they tell me they have no record of my details!!! I have also at the same time been trying to connect my gas since I moved in and finally when they link my metre to my account they send letters saying if I dont pay they will send bailiffs when I have just spent the last 8 months trying to pay! I asked for payment plans which they said i could set up but then made it so hard to set up, in fact impossible to set up i have had to put a years worth of gas bills on my credit card as i couldnt cancel the bailiffs They should not be allowed to be in business. I have wasted hours of my life and there have been tears of frustration. I am still no nearer to having anything sorted What ever you do DONT GO WITH SCOTTISH POWER.”

Helpful Report

Posted 3 years ago

“Absolutely appalling! Countless hours on the telephone and no one can help. We've been ping-ponged from one department to another - the only thing we've asked is for them to send someone to replace our prepayment gas meter battery. Turns out they can't do that unless we have an account. To create an account they send us to a line that hung up on us 5 times. The account couldn't be created initially because our address is not in their data-base (the only one in this block of flats?!). After finally creating an account they said they would send someone within 4 hours. 6 hours passed and when we called again...turns out no account was created. Did I mention it's February, we're freezing, we can't cook food or have a shower? Not that they care...”

Helpful Report

Posted 3 years ago

“Have signed up with these what a mistake bills doubled 🤬🤬🤬”

Helpful Report

Posted 3 years ago

“Struggling to give one star. Won an ombudsman ruling told then months ago they weren’t permitted to use my mobile number, but it’s still happening. Escalated my complaint to CEO/DIRECTORS office in September 2021, as of today 04/02/22 still no reply from that office. They respond to adverse reviews with platitudes.i only want to hear directly from ombudsman te or CEO’s office”

Helpful Report

Posted 3 years ago

“Avoid this energy company. I lived at a flat with a faulty meter and have spent countless hours sending emails, on the phone, taking overnight meter reads etc just to try and get a correct bill. It took them several months just to set up my account and they had the rates the wrong way around. They are trying to bill all my usage on only the day rate on a split tariff. No one in customer service communicates, no one follows anything up. I complained to the Ombudsman and they told Scottish Power what they should do to resolve the situation about 9 months ago and I'm still waiting for them to take action. Now being hassled again with automated, estimated bills. They have caused me so much stress and wasted my time during a pandemic when things were bad enough. I moved out 3 months ago and I am still waiting for them to work out my final bill accurately after over a year of stress. Absolutely incapable of providing power to people and billing them correctly. Also they will happily get debt collectors to hound you for estimated, made-up bills. Worst customer service I have ever had and wish I had never had to deal with them. They couldn't even spell my name right on my account, a bad joke.”

Helpful Report

Posted 3 years ago

“This is my second review for the past a couple of days and I will leave further reviews on a regular basis until my issue is sorted out. I have been receiving bills with wrong amount and a customer service representative (Scottish power) confirmed that my readings are too high while I live alone in a 1-bedroom apartment and wasn't in London for 2 weeks (apartment was empty), the bill for 1 month and 10 days was 324 pounds which cannot be as I don't use gas besides heating the apartment or having shower which is no more than 10 mins per day but reading still goes up and up. I have asked to have an engineer to check my apartment as I should pay 40-50 pounds per month instead of 324 pounds and several people including the lease agency confirmed that. Something is wrong with the meter reading or computation and I should not pay that amount. Scottish power advised me to still 'pay the bill to avoid having a huge debt' instead of helping me out and sorting this out. No one cares in this organization about customers who pay, they are not interested to help as you will still pay or 'A debt collection agency is about to contact you; you will incur charges' - that's nice customer service, isn't it?”

Helpful Report

Posted 3 years ago

“They are a nightmare to deal with. Don’t touch them. I have been trying for over a year resolve a problem with meters incorrectly assigned to the wrong properties. I’ve also had a gas meter faulty for 18 months and they will not fix it or assist in any way. I’ve been paying estimated bills for 18 months. I took it the independent Ombudsman but even then they don’t bother trying to fix it. I don’t understand how they are in business with so many bad reviews and not just on this site.”

Helpful Report

Posted 3 years ago

“I have small debt with scottish power. I needed the debt recovery rate reducing as it was unaffordable. After three months of me basically begging and two budget sheets showing I have no spare money they still haven’t reduced it. And tell me if they do this will take 3/5 key top ups to take affect. This is a lie as there own advisors have told me. As soon as I can I will leave scottish power. If there was a 0 star rating I would have rated 0”

Helpful Report

Posted 3 years ago

“This is one vile company. Avoid it at all costs.”

Helpful Report

Posted 3 years ago

“If i could give 0stars i woupd. Worst company worst service. Thank you for leaving me and my children cold yet again!!”

Helpful Report

Posted 3 years ago

“SP failed to fit time critical meter. Spent hours on phone and formal complaint made. They didn't want to know. As a result had to hire generator, buy diesel every day and incurred extra costs with electrician. Total costs incurred between £800 - £900. As usual, the man in the street has to carry the can even though issue caused by SP inaction. Latest offer through the ombudsman is £200 - seems somewhat short.”

Helpful Report

Posted 3 years ago

“Of all the energy companies I have used this is definitely the worst. Customer service is abysmal. I have had a lot of problems for about 6 months and nothing had changed. They just don't care about their customers. Don't anyone use them.”

Helpful Report

Posted 3 years ago

“We were unfortunate to move into a house that has a Scottish Power "smart" gas meter. We've been in the house 28 days and have had no end of issues with it. We cannot access the emergency on there if we need to. Once webl eventually got a baroda to top it up with, after waiting nearly 3 weeks, every time we have to re-enable the gas supply to the house the meter does so, for about 2 mins then disarms itself. We have to repeat this process about a dozen times to get the gas to stay on. We have never been able to access our qccounr online or on their app. Every time we call them we are on the phone for over an hour on hold and the issue is rarely solved. I rang them today infact and had the same thing. Was on hold for 52 mins. Then got through to a guy who was trying to help. His manager said that because we have a gas supply to the house, which we didn't, they wouldn't send an engineer to look and fix the error with this meter, Evidently they said we would have an emergency engineer appointment before Christmas because of the same issue, we are still waiting. Not only are you in hold literally all day, the line just goes dead after about 2 hours and you have to go through the whole thing again. Honestly I think I've called them nearly 30 times since we moved in and each time nothing has been done. It's an absolute joke. I would recommend that anyone who is thinking of joining this company seriously reconsider. We are leaving as soon as the switch has been done and will not ever be using them again. If I could give them a 0* review I would. Disgraceful company, should be ashamed.”

Helpful Report

Posted 3 years ago

“It's impossible to get in touch with anyone from customer service.”

Helpful Report

Posted 3 years ago

“Do not touch with a barge poll lying thieves. You are a fool to ever get involved with these rats.”

Helpful Report

Posted 3 years ago

“The worse company. They have no idea how to deal with customers. Anyone thinking about changing to Scottish power please don't.”

Helpful Report

Posted 3 years ago

“I was with Scottish Power for 12 years. While I was with them they gave good customer service. But try to leave them and their customer service is really appalling. I explain my difficulty in paying in full, I agreed a repayment of my final, but I was hound with messages and phone calls every day until I gave and paid the outstanding money. My daughter and I had no money for food after paying the bill. I would not recommend Scottish Power to anyone considering going with them.”

Helpful Report

Posted 3 years ago

“They knowingly stole from me on 2 occasions had to take them to small claims court to get my money back. Anyone reading this, don't wait for Scottish Power to stop lying to you if you are trying to get back money they stole. They will never stop lying, you have to take them to court as they can't lie in court.”

Helpful Report

Posted 3 years ago

“My boiler broke down, no central heating and hot water, water pouring out of the boiler. I have never seen such a flagrant example of misselling, company systemic failings and not treating a customer fairly! I was sold a boiler, radiator & service care plan by SP, which is then passed to domestic and general. The policy is missold and fraud. It was sold as a 24/7 emergency care plan but all this means is you can get hold of a customer care person who books the engineer The truth is they apparently have 48 hours to get someone out. This is not mentioned when it’s sold or in any of the emails or literature, quite the opposite. You are encouraged to think you’re covered 24 hours a day, Mon -Fri. Last year boiler broke down on Xmas eve when family over so keen to be fully covered - the irony is they’re over again tomorrow ! for an early Xmas. The policy is not fit for purpose since your expectation is for an engineer to come out same day. It’s Saturday- no one is available til Monday. There’s supposed to be a remote component where an engineer calls you to try and fix it on the phone, yet no one was available despite requesting three engineering companies to provide an engineer - if these companies are not required to supply an engineer then D&G are not providing the service they’re selling!!! The first person I spoke to at D&G, Rebecca (rude, dismissive, no empathy, wanted to get me off the phone), didn’t even tell me about the remote component- I told her - then she couldn’t be bothered to try and get hold of an engineer. I had to ring again- spoke to a really nice lady called Patricia - but she was unable to get anyone. I felt so sorry for her having to explain away what are systemic failings. I was not asked if I am vulnerable, which I am - having recently had a major cancer operation and on immunotherapy treatment, but when I told Patricia she couldn’t do anything anyway because it’s a weekend. She was so embarrassed! So if you’re vulnerable during the week, you might get prioritised, if it’s at weekend, it makes no difference! I have to sit in a freezing cold house with compromised immune system! The whole thing is a disgraceful con, with failings on both SPs and D&Gs part!”

Helpful Report

Posted 3 years ago

“Update on experience. I first complained in August totally dissatisfied with response so escalated to CEO/Directors office on 9/9/21 was assured that I would get a reply within 5 days. NINETY DAYS LATER NO REPLY Each time I contacted them to ask for progress “customer service” fixated staff incapable of understanding the concept that I already had an ongoing complaint insisted I restart the complaints process. Despite multiple clear unambiguous instructions that ANY attempt to use my phone was a GDPR failure as I declined them permission to use OR store my number. Despite that I continually got calls from people NOT in the escalated complaints process trying to discuss the initial complain. Neither their Facebook social media team nor their faux concern expressed in their response to my first review resulted in any follow up. Complaint now escalated to Ombudsman interestingly they responded to them in a matter of days! No resolution yet Strongly recommend using ANY other supplier as clearly this one is unfit for purpose”

Helpful Report

Posted 3 years ago

Scottish Power is rated 1.1 based on 1,127 reviews