Scottish Kilt Reviews

Name: Scottish Kilt
Rating: 4.38

4.4 Rating 1,877 Reviews

84 %

of reviewers recommend Scottish Kilt

4.4

Based on 1,877 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	3.9 out of 5

Visit Website

Phone:

+1 (800) 999-0100

Email:

support@scottishkiltshop.com

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Scottish Kilt 5 star review on 4th April 2025

Scottish Kilt 5 star review on 26th January 2025

Kim V

145

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please note that what you are trying to sell as Carruthers tartan, sadly is not. Further the sales pitch attached is definitely not historically accurate. We are, however willing to try to help you rectify this based on the complaints we have received from our members www,clancarrutherssociety.org”

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Posted 3 days ago

“I sent an email to cancel the order immediately after placing it, but they said it was impossible because it had already been shipped. I then asked them to tell me the tracking number, but they said they didn't know the number because it was delayed. I'm not sure if the product will arrive. I want a refund.”

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Posted 3 weeks ago

“All I can say about the poor quality, is look at the attached photo. I would never use this company for any of my highland dress needs. Quality control is nonexistent.”

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Posted 3 weeks ago

“We waited nearly 2 months for a defective instrument (Irish flute).. complete junk.”

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Posted 3 weeks ago

“Terrible quality and shipping takes forever”

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Posted 3 weeks ago

“I placed my order in March. I have been watching and checking on the progress of the order every day. Friday April the 25th it finally claimed to be on its way. Then out of no where on the 26th the link that you can view the progress of the order claimed it was delivered on the 19th!!! I NEVER received my order. I've been trying for days to get this issue resolved and have had nothing but silence from the company. I've tried emailing, calling and contacting through Facebook with no responses in sight. I am beyond upset. I feel like y'all stole my money since you won't even get in contact with me about getting me my order or a refund. Upset. Upset. Upset. I purchased this fabric for a costume competition and I will probably have to forfeit now since you don't have the common decency to reply to any of my emails and give me an update on the order. Upset and Mad. I was going to place another order with you guys but since I can't be promised that'll I'll receive what I bought I will look elsewhere for those items needed ...”

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Posted 1 month ago

“Beware this company is stealing images from other websites and copying products. What you see is not what you will receive.”

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Posted 1 month ago

“I cannot get one note out of this thing; paid >$100 for "rosewood flute" but BEWARE. They're just copying , very badly, taking our money. Do not buy anything from these people. It arrived, after more than a month, in three pieces in bubble wrap: No letter, no care recommendations for the "instrument".”

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Posted 1 month ago

“Strongly reccomend that you do not buy from this company. They are copying images from other websites and portraying them as their own.”

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Posted 1 month ago

“Product was delayed in shipping even though I paid extra for, expedited shipping. Customer service was not helpful at any point. Never did receive all of my order, would never recommend this company to anyone. Extremely disappointed with my experience.”

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Posted 1 month ago

“I never received all my order and I emailed there customer service multiple time and they said they would fix it but never did anything”

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Posted 2 months ago

“I had a very bad experience. As soon as I placed my order (with expedited shipping and processing included) I was informed the tartan I ordered was not available. I was concerned as this was a Christmas gift. I never could get a clear answer if the fabric would be available on time (always asked for 2 days to get back with me). I asked for assistance in choosing other fabrics, and received no help with that. I cancelled the order and was then told the fabric was available and I would have to pay for it, no matter if I cancelled or not. I continued to ask for a refund and cancellation and they shipped it to me anyway. Worse yet, it had a bad industrial smell to the fabric once received and did not fit. I'm now stuck with an item I did not want and they are refusing a return. Terrible experience, I would never order from this company again.”

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Posted 4 months ago

“Arrived not in correct colours,sent email and this is proof they don't care (sending me a review?) Yellow stripe would be best in the middle of a road! It's a hunting Stewart ,god knows what any animal one was hunting would see you coming a mile off.”

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Posted 5 months ago

“Ordered several weeks ago and haven’t heard anything about progress. No response to my inquiries. I’m hoping the company is legit and I haven’t made a huge mistake ordering from them.”

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Posted 5 months ago

“Rigid on returns and will make you buy an item AGAIN if the size is wrong instead of exchanging - apparently choosing the tartan colour is considered “customisation” so purchase with caution.”

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Posted 7 months ago

Thank you for your feedback. We’re sorry to hear that you had a less than satisfactory experience. We do encourage customers to double-check measurements before placing an order, as we make each item specifically for the individual. Choosing a tartan pattern is considered part of customization since each item is made-to-order. While we cannot offer exchanges for custom-made products, we do provide a 20% discount on a new kilt if it doesn’t fit properly despite matching the provided measurements.

Posted 7 months ago

“The kilt arrived with a very strong smell of urine. I am still working to wash it it stinks in the entire room. The measurement video are for slim people, someone with a belly will experiments fold under it wich will make it a mini skirt. Costumer service have nothing to about urine is their chain and offered me to buy more of their product to go for trials and errors for the right measurements. The are rude and ghosted me after 2 mails. This rudeness, lack of hygiene and labels from Pakistan and India make me wonder is we are facing some sort of slave shop.”

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Posted 8 months ago

“not impressed with kilt or customer service!”

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Posted 8 months ago

Thank you for sharing your feedback. We're sorry to hear you're not satisfied with the kilt or our customer service. We take pride in both the quality of our products and the service we provide. If there was an issue with your order, we are happy to work with you to resolve it. Please reach out to us directly so we can address any concerns and ensure you have a positive experience moving forward.

Posted 8 months ago

“I ordered a custom kilt in early Apri. I paid fully in advance and had a 2 month delivery timeline. Midsummer the company admitted a delay and then promised to expedite my kilt to arrive July 31. As of today, August 6, no kilt and no delivery timeline. They have since stopped responding to my emails. No one answers the phone. The chat feature on the website is disabled. I have missed two events already for which the kilt was to be worn and am about to miss a third. This is the worst customer service I have ever expirenced.”

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Posted 9 months ago

I’m truly sorry to hear about the issues you’ve experienced with your order. This is not the level of service we strive for, and I apologize for the delays and communication breakdown. We understand the inconvenience this has caused and are committed to resolving it. Please reach out to us directly at support@scottishkiltshop.com if you need immediate assistance.

Posted 9 months ago

“j'ai commandé 2 kilts en 43inch, reçu 2 kilts en 45 inch régler au maximum. Impossible de faire un échange car le service ne veut rien entendre. SAV Inadmissible. Actuellement je ne recommande pas du tout....”

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Posted 10 months ago

“Can someone from customer service of Scottish kilt Shop answer me back through email?”

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Posted 10 months ago

Scottish Kilt is rated 4.4 based on 1,877 reviews