Scottish Kilt Reviews

Name: Scottish Kilt
Rating: 4.41

4.4 Rating 1,791 Reviews

85 %

of reviewers recommend Scottish Kilt

4.4

Based on 1,791 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.2 out of 5

Visit Website

Phone:

+1 (800) 999-0100

Email:

support@scottishkiltshop.com

Write Your review

Tell us how Scottish Kilt made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Scottish Kilt 4 star review on 19th May 2024

113

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My kilt has still not arrived.”

Helpful Report

Posted 3 years ago

“I don't think you're ready for my honest review. The fact that it took forever or that you mixed up my brothers kilt with someone else? Or maybe it was way wrong in size? The fact the other groomsmen all had issues with you? Not one out of 6 had a good experience...”

Helpful Report

Posted 3 years ago

“We followed instructions for measurements but the Kilt was 2 inches too small at the waist. Do you accept returns?? We now have different instructions and the new measurements are very different from the first set of instructions and we will have to reorder a new kilt for our grand daughters wedding”

Helpful Report

Posted 4 years ago

“I have yet to receive the order. I paid extra postage to make sure it would arrive in time for me to wear it today. It didn't arrive. I sent an email re status, received a reply Friday, 13 March, saying the order has been shipped. Please refund the extra postage I paid.”

Helpful Report

Posted 4 years ago

“While the quality of your product was good, the customer service was disgraceful. I paid for Express shipping guarentee d for a week delivery which turned into 3 fuel to overseas shipping. No where did it say it was coming from overseas. Then I never was able to print a legitimate invoice. When I worked with your zen desk on this matter, they were rude and dismissive. I will never order from your company again. You need to internally check and improve your customer service!!!”

Helpful Report

Posted 4 years ago

“I had a very bad experience with this company. Was told on the initial order how to make it a Rush Order and was charged additional money. Only to find out it was not rushed. My kilt arrived a week after my event. I definitely did not get my money’s worth. The white shirt I ordered with it, is slightly lavender. The kilt itself was made nicely but I would under NO circumstances order with this company again. Their customer service is deplorable.”

Helpful Report

Posted 4 years ago

“poor communication, slow to respond to requests. no refund or return on mistakes made by company”

Helpful Report

Posted 4 years ago

“I ordered and paid for a shirt and am still waiting for it to arrive a month and a half later.”

Helpful Report

Posted 4 years ago

“ordered a 38 inch / 107 cm and sent us a 107 inch.”

Helpful Report

Posted 4 years ago

“Has my fabric been shipped”

Helpful Report

Posted 4 years ago

“Very dissatisfied, I spent $180+ on a kilt jacket that is completely the wrong size and I cannot get anyone to take a call to discuss returning for the correct size. All I asked for is a jacket that fits me!”

Helpful Report

Posted 4 years ago

“At this point, I have no idea to which order you are referring...It would be helpful if I had a clue.”

Helpful Report

Posted 4 years ago

“I ordered a kilt from this company, but since they didn't have measuring instructions, I sent in the measurements I use for pants. My fault, but they could have easily posted something on the product page about how to measure for a kilt. The package I received said that I would get a full refund if I sent it back in its original packaging, which I did, and at my own expense. Several days later, I received an email stating that I was not entitled to a refund, but that they would give me a 40% discount on a new product. When I received the coupon, but it was for $20. That is NOT a 40% for the item I purchased, which was $100. Let alone the full refund that they originally promised. I tried calling their support number, but they are ALWAYS CLOSED. They have posted business hours, but apparently they don't pick up the phone. DO NOT do business with this company. They are dishonest and evasive! I've spent $140 with them, and I literally have NOTHING to show for it.”

Helpful Report

Posted 4 years ago

“I ordered a chanter weeks ago and I recieved an email with my receipt saying I would be contacted when my instrument shipped. I have received neither my chanter or any email explaining why it never came.”

Helpful Report

Posted 4 years ago

“It’s been many weeks since I purchased this, and more than a week since it supposedly “shipped,” but neither I nor the post office have received anything. The tracking number says that it hasn’t been dropped off. All the while, Kilt Shop has been refusing to answer or return my calls. Causing some significant problems with wedding party plans. They then add insult with this email review form. As if I have anything besides their substandard communication to base a review off of! 0/10 service. You can still avoid these problems by hitting the X on your browser and finding somewhere else.”

Helpful Report

Posted 4 years ago

“I wait for my command..”

Helpful Report

Posted 5 years ago

“My order still has NOT arrived! It was ordered in early January . I want to submit a zero star not a 1 star rating!”

Helpful Report

Posted 5 years ago

It is already delivered to you . DHL Tracking number # 6074267080

Posted 4 years ago

“I sent you an email several days ago with a picture attached. The Kilt that I received while of good quality was not as shown on the web. It has some odd dog leash latched instead of D rings that were shown in the picture. Additionally the buckles on each side are not equal one side has one and the other has two. I would have thought that they would be identical. There has been no reply to my email and you never answer the phone listed. This is not what I expected. Considering the premium price paid it is certainly not a premium product.”

Helpful Report

Posted 5 years ago

“I’ve emailed and received no response.not only does not 1 piece of my order fit... it smells like it was in a wood fire smoker. I’ve had to move the merchandise to my garage. I sent a request to return but no one has contacted me....”

Helpful Report

Posted 5 years ago

“I am so disappointed. I don’t know how great the kilt is because it still hasn’t arrived. Communication with customer service is difficult and information just isn’t being transmitted effectively. I ordered a kilt on November 26th for rush shipment to an FPO address. After it was sent with a carrier that doesn’t deliver to FPO addresses, I received an email that it had been returned to the factory and what did I want done with it? I emailed back that it should be resent by US postal service or rush shipped to me immediately to have any chance of my son receiving it by Christmas. I asked that I be informed if they could send it by US postal service or if it was being sent to me. One week later I received the first email again; nothing had been done. I resent my request and also called the 1-800 number. The person who answered asked me if he could call me tomorrow!! I said no. I need a resolution today. I was told that I would receive a return call with the solution the next day. I have not received a return call nor have I received a kilt!! Christmas has come and gone and my son didn’t receive his Christmas present. I am so disappointed. I would love to believe that the kilts are terrific but no one in my family has seen one yet!”

Helpful Report

Posted 5 years ago

Scottish Kilt is rated 4.4 based on 1,791 reviews