SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.45

1.5 Rating 1,906 Reviews

10 %

of reviewers recommend SCS

Company Reviews

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1.5

Based on 1,906 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

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Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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NEVILLE BOWLES

Anonymous

Mrs Rosalind Newton

Sultana Poly

Sue & John

173

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute bunch of incompetent liars - would never buy from them again ! Paid over £3,000 for two sofas from the SiSi Italia range in October 2016 . We informed sales person at time there could be a problem getting the larger sofa into the house but they assured me the delivery people would sort that no problem. The two sofas where delivered on the date we were given and the smaller sofa fitted no bother and i was delighted with it . However , it all started going downhill from there on !! The second sofa would not fit through the door and had to be taken apart , not such a big deal you may think but it was !! The delivery men could not take the sofa apart as they did not have the correct tools and it was also getting late in the day and they wouldn't have time to do it anyway ! The delivery men were lovely , very apologetic and assured us they would bring the sofa back the following day . The next day they came back and got the sofa in ( at the cost , to me , of £130) . Then the next problem reared its ugly head - there were no feet for the sofa ! After several calls to the warehouse i was told they would try and locate some replacement ones for us . As it was near Christmas and the store and warehouse were closing for the break we were left with a brand new sofa perched on the floor . The delivery men didn't even have a staple gun to replace the cloth cover on the base of the sofa back - i had to loan them mine ! Since then it has been an uphill battle to get things sorted ! Plastic feet put on sofa as a 'make do' til feet arrived . Feet arrived - no bolts to put them on with ! Another wait for bolts - didn't fit !! Endless phone calls - calls not returned . Time off work waiting for deliverys . Trips to store to to try and sort things , the list goes on ! I am disgusted with the way i have been treated . Customer Service is appalling but , the worst thing is that, i can write this bad review , i can moan and bleat on about whats happened and will SCS take one bit of notice -NO , do they care -NO , will they do anything to try and make amends -NO !!! All this company is bothered about is getting your money after that they couldn't care less ! Absolutely disgusted !”

Helpful Report

Posted 8 years ago

“Terrible customer service. They tell you an estimate of sofas and then when it comes near to the delivery date they claim they never state that delivery time and that in the small print there is a grace period of up to 5 weeks after the delivery date!!!! Very bad selling as they miss sell their products! Be aware and read small print do not trust the shop sellers word! They are also very rude and pushy after you have placed the order.”

Helpful Report

Posted 8 years ago

“Amazing customer service from Amy at the dearne valley store . Product knowledge& interest rather than been a pushy salesperson made a massive difference , truly deserves some form of praise for her patience & really going the extra mile to make sure we were happy with the correct sofas ... Amy made the whole experience a joy from start to finish , so much so we ended up buying 2 sofas from her ... Amy is a credit to your team & will definitely be recommending scs again , due to Amy ..”

Helpful Report

Posted 8 years ago

“We had our lovely suite delivered today, the delivery men (Gary,Keith) was excellent. Now we can enjoy this wonderful product from scs would highly recommend 5*”

Helpful Report

Posted 8 years ago

“Ordered a leather sofa after 14 weeks noticed on paperwork that the extra cover I purchased was for fabric not leather, when I questioned it, I was told it is NOT leather!! I checked the website and under leather sofas is the one we ordered. When I complained was told that I had been informed it was not leather and in the end I have cancelled the order. I had also written to the CEO and they didn't even bother to contact me back, just let the store manager sort it out!! Who was next to useless. So will now go find one leather sofa from a professional outfit”

Helpful Report

Posted 8 years ago

“Delivery team arrived 0715 and advised that the sofa would not come in through the front door. Was then told would cost me £125 to take away and redeliver and dismantle and rebuild in my home. I replied saying not going to pay this fee so I would be going back to the shop for a refund. SCS driver then informed me it's all about money once you've paid that's it. I was then told that they will try to and deliver the sofa by taking 2 doors off and any damage caused they would not be liable. Eventually the sofa was delivered into my house. Then we noticed one chair was damaged so contacted customer services, engineer arrived a week later and informed me that item could not be repaired on site and he whole arm on one side would have to be replaced, lead time 7 to 8 weeks and would take 3 hours to refit at home. Still waiting for this to happen. Also when paying final invoice I decided to cancel the 5 year warranty, this was then reduced to £50 for exactly the same cover how can this be? I do not recommend SCS to buying anything the service and customer is frankly appealing. Shop at SCS at your peril”

Helpful Report

Posted 8 years ago

“Sales side is good. However; as soon as the 3 piece sofa arrived I noticed that the sofa and one of the chairs were damaged. This was noted on the delivery forms. We phoned, as advised, a few days later incase the 'dents' popped out. We were told that someone would come and assess the damage in two and a half weeks. (They couldn't possibly get anyone sooner in our area) A day before the appointment... it was cancelled. We were then told we'd have to wait until the following Monday ......so over three weeks since the order arrived and 2 days off work.After care service is appalling.... if we want to complain about the service we have to email....apparently there is no phone number. The dents in 2 out of 3 of our purchases are clearly visible...with the workmanship on the chair clearly shoddy. We will never buy from SCS again........ and are still left with our damaged sofa with the after care team in no rush to resolve it. What are they waiting for? Is their intention for us to let it go? Or is it to leave it as long as possible so we can't return it? This is exactly the same review as I have just completed on SCS via Trustpilot. It will be interesting to see whether it is posted.”

Helpful Report

Posted 9 years ago

“Purchased 2 settees from SCS. Was given delivery date 31st March 2017. Contacted by driver with time of delivery. Arrived at designated time and installed 2 settees with no problem. Removed packaging, took it away, checked suite gave me form to win back order in a draw which we noticed finished on 30th March and our settees were delivered on the 31st? 3 lads came from SCS Livingston Distribution Centre, were very pleasant and helpful. Driver was Derren, delivery crew were Scott and Stuart.”

Helpful Report

Posted 9 years ago

“DO NOT BUY OFF THESE COWBOYS SCS sofas crap and shabby that's the slogan they should be using,customer service - rubbish Bought a Rio 3 seater and love chair from Swansea store, cushions dipping in the middle,back cushions dipping and curling inwards.Reported to customer services,they sent out a tech guy to look at the faults.And surprise nothing found,if only these reviews could show pictures of the rubbish they sell the public”

Helpful Report

Posted 9 years ago

“Carpet cut to short, fitter came out twice to sort but now carpet is coming away from the skirting board and away from gripper so badly that I can not hover near it as it gets sick up the hover and is now ladder ed and taped down. Absolutely appalling service email sent 3 times with no reply apart from an out mated message.”

Helpful Report

Posted 9 years ago

“w purchased a deep pile carpet for the living room ,this was fitted and within three months the pile was coming out,we contacted S.C.S. Drakehouse Sheffield ,the carpet was replaced after several visits to the store,new carpet fitted and again the pile was coming out,a third carpet was fitted ,this was over a period of a year from purchasing a carpet to one which was satisfactory We ordered a stair/hall /landing carpet the same colour shorter pile[WHAT A MISTAKE] fitter arrive with carpet I informed him it was the wrong shade of the carpet we ordered,he informed me it was the way the pile laid why it appeared to be a different colour. We went to the showroom to complain about the colour and the sales assistant taking a photograph of the two shades of carpet, she contacted head office and sent a copy of the photograph to head office and told who I believe was JOHN the comparison was like dark grey to black, we did not have any more contact from S.C.S. Eventually after I contacted head office they arranged for a surveyor to visit,,he eventually came and agreed with the salesperson the carpet was not the same colour and spent some time on the phone regarding our complaint still no contact from .S.C.S. I sent a letter to the Managing Director regarding my complaint who ignored the issues with my carpet, to date I still have not had the courtesy of a reply I went back into the store and asked what was the latest on my complaint,i was informed she had not heard from head office. I then had a phone call from the area manager informing me the colour was correct and the dye was within tolerance of colour +1 to -1 without looking at the carpet [HE MUST HAVE HAD A CHRYSTAL BALL] I was not satisfied and asked him to visit my home regarding my complaint he still informed me the colour was correct. I them told him the fitter came without carpet plates and damaged the plates he fitted he had damaged ,he then informed me a fitter would come out and correct these problems within two to three days of his visit THIS WAS TWO WEEKS AGO STILL NO VISIT We wanted to have the same carpet colour in three bedrooms and conservatory his advice was CHOOSE A DIFFERENT COLOUR IN FUTURE What a cop out I thought S.C.S was a professional company, providing good quality products from major companies,,,,,,,,, it seems to be we have your money now , live with it”

Helpful Report

Posted 9 years ago

“This company are great at selling you a carpet but once they have the sale thats where it all goes wrong. At no point was it explained to me that there is an extra charge for moving the odd piece of furniture around a room to lay the carpet nor was I told that I was responsible for disposing of the off cuts - bags and bags of them! On the day of fitting I complained to the store and was told they would refund the £90 extra charge for two rooms (there really wasnt that much in each) but I had to drive 15 miles to get it done! Obviously, I like the carpet but in areas it is frayed at the edges and obviously done in a hurry! I used SCS four years ago and whilst there had been problems I gave them another chance but this is the last. My advice is pay a bit more and go to the others!”

Helpful Report

Posted 9 years ago

“Don't buy anything from SCS they will not do anything about your complaints they send a engineer who has not got a clue and takes pictures which don't show a thing customer services is just a joke send emails and get no replies insurance that will not pay out just a load of con men you would be better of buying some wooden boxes”

Helpful Report

Posted 9 years ago

“Went to Scs in Reading to talk about a new carpet. The sales person was not keen to talk and sounded quite impatient. Finally he did not even bother to reply when I said bye to him and his colleague. Not going to order from them, sorry”

Helpful Report

Posted 9 years ago

“Brought a sofa from here and after 2 weeks having it we had problems with the quality of the sofa and just feel apart in side from the springs and wood that puts it together. After six weeks it might as well been from a second hand shop as zips and pillows just feel apart . Head office a waste of time . Please don't purchase anything from SCS as I spoke to a company that is always repairing sofas from this company”

Helpful Report

Posted 9 years ago

“This is about the order I place with yourselves on the 03/10/2016 for a 3 and 2 seater lazy boy electric recliner in grade A leather claret. We took delivery of the settees on the 19/12/2016 into our new home. Since then the leather on the back of all the settees has shrunk so much that the Velcro the fixes the leather to the bottom of the settees does not join and all the leather is loose. I reported this to yourselves and had to wait 4 weeks for a advisor to come and inspect and he agreed with me that the items were of a poor quality. I put on the report that I would like a full refund as I was not happy with the quality of the product. We had purchased the lazy boy range as friends of ours have it and recommended it. As we had paid £3,600.00 in cash for this product and also chose the grade a leather we was expecting a quality product this is not the case. I spoke to someone in the after care department on the 13/03/2017 about this and was told a refund was not possible so I went to the store to speak to the manager who sold it to me. I have also spoken to trading standards and lazy boy who inform me that as it is out of the 30 days since we had taken delivery of the product that a refund would be possible if SCS agreed to it but they would not so a repair would be done. I was told that if the repIr it not satisfactory then a refund would be agreed and also the company carrying out the repair would be from lazy boy as the settees came directly from the lazy boy factory. I feel that you. Have let us down as a company and I am told that the repair will be done in 5 to 7 weeks time which I feel unacceptable.”

Helpful Report

Posted 9 years ago

“we had our first encounter with Kirsty on 9/3/17, and her manner and approach in answering our questions and her not too pushy sales technique impressed us to the point that we returned as promised on the 16/3/17 and purchased our sofa's. We found Kirsty to be charming pleasant, & very informative. We would recommend kirsty from-SCS J9 Wednesbury”

Helpful Report

Posted 9 years ago

“New sofas are great, we love them. The delivery team, James and Dougie, managed to get the sofas into our livingroom with a millimeter to spare. No idea how they did it!”

Helpful Report

Posted 9 years ago

“As SCS head office have now chosen to ignore my email I will post it here as my review instead. This is over a period of 14 months: -Carpet and laminate flooring ordered from the Leckwith store from a floor plan for a new build house in November 2015 totalling approximately £1600. Underlay is provided for free. Fitters are booked through the store however these are paid separately. -Carpet fitter arrives to fit the carpet in December to find not enough carpet has been provided. A whole set of stairs has been missed out. -Underlay is absolutely terrible. After calling the store they claim that they always recommend not using the free underlay and it’s better to upgrade – not once were we informed this. -----New costs now arise to lift the previous carpet and also buy a better quality underlay. -Laminate fitter arrives at a later date. He then discovered that there is not enough laminate to cover the floor so one room has to be left bare. There is also not enough underlay for the floor despite it all being paid for. Also no beading has been ordered so myself and my partner are sent out to pick some up on the day along with some ‘No Nails’. -Complaint sent to Head Office at this point after getting nowhere with the store but this email is sent back to the store for them to deal with it. -Laminate flooring starts rippling and there are dips in the floor. The fitter is sent back out to fix this however it dips back down a few days later. -The store then forwards this to the floor supplier assuming it is a fault in the boards. -A--After a few months they send out a technician who says it’s a fitting issue. -After correspondence with the store they send out a new fitter who is now dealing with many laminate complaints. The new fitter then informs us that there are many problems with the flooring which include: not enough of a gap being left by the wall, beading has been stuck using No Nails when it should have been nailed on to allow the floor to expand, beading should not have been stuck to the PVC in the bathroom which has ripped off with the beading. The result of the above is that the whole floor downstairs needs to be pulled up and re-laid. A report was filled out by the new fitter and approved in December/January however the floor still has not been fixed nor has a date been set up and nor have any replacement boards been provided. In conclusion to the timeline above not only did we have extra unexpected costs totalling more than £500 which is approximately 33% more the original price but we have also had to live with the rippling floor boards for over a year. I have had repeated contact with the store and have still not got anywhere. I paid fitters that they provided to find out further down the line that they weren’t even properly qualified. I have had the stress of trying to sort all of this out on top of a full time job as a teacher and I now have the added stress of overhauling the rooms that need to be re-laminated. I am in the process of reporting the store to Trading Standards as this is now getting ridiculous. Not only have I spent a lot of money on poor quality flooring, I could also have saved money by going elsewhere. The head office are also ignoring my emails for asssistance on this.”

Helpful Report

Posted 9 years ago

“Went into Cardiff showroom for a browse with my 7yr old daughter. She took a liking to a Logan ACL 2002 larger Twitter chair. After excellent and honest advice from the sales team we walked out with the chair,sofa and flotation for a stunning price. So.. a week later it's pride and place in my front room kindly delivered on time by simo and Andrew. Can't fault a thing from start to finish. Would definitely recommend judged on my experience. Many thanks S.C.S.....”

Helpful Report

Posted 9 years ago

SCS is rated 1.5 based on 1,906 reviews