Sedgwick Claims Management Services Reviews

Name: Sedgwick Claims Management Services
Rating: 1.08

1.1 Rating 818 Reviews

2 %

of reviewers recommend Sedgwick Claims Management Services

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Metrics

1.1

Based on 818 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 4%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Sedgwick Claims Management Services 1 star review on 25th January 2025

Anonymous

Sedgwick Claims Management Services 1 star review on 20th January 2025

William Jones

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“from the very beginning a lot of wrong information and their excuse is the associate is new. they have denied me money that belongs to me and is currently putting me on cobra which is putting me in a financial hardship. they use unfair and deceptive practices”

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Posted 1 year ago

“They had a pickle juice spill. I fell on the floor and injured my knee on 4th of July. I filed a claim. And they came back almost 4 months later to tell me they had no video footage of me falling. They said they had no cameras on the aisle I fell on. How convenient for them right ? I know that’s a lie. They didn’t take full responsibility. Who the hell has time to fake an injury ? I loss my job due to this injury. I have two kids to feed and wasn’t able to pay my rent. They offered me $3000. What a slap in the face. If you fall in this store make sure you get pictures and save evidence because they will lie about it and you will be stuck with a long term injury. Do yourself a favor and go to another Kroger. This Kroger smells like expired fish and needs upgrades. And the sell expired food. I don’t know how they stay open.”

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Posted 1 year ago

“So my daughter took her brand new Mitsubishi Outlander 2022 on April 28, 2022 @ 4:33pm an had speakers put in her car an we went shopping while the man at Best Buy installed her speakers in her Mitsubishi Outlander well we came back to Best Buy waited in the parking lot till the man finished installing her speakers an it was getting to be after 9pm I was like there getting ready to close soon what taken so long so then we get a phone call from Bobby stating that something is wrong with my daughters car while it's in Best Buys garage an it said the suv had been wrecked mean while my daughter looked around her car he claim the vehicle had never been moved since he drove it into Best Buy garage so it wouldn't turn crank nothing an so we are 45 to 50 minutes away from home so Bobby assured me the vehicle will be fine over night an the next day they will get a tow truck to take the Mitsubishi to the Mitsubishi dealership ok so next day it is towed to Mitsubishi an then they couldn't fix it so next Mitsubishi got Best Buy to claim of fault for the Mitsubishi Outlander being in the shape it was in so Best Buy admitted fault so my daughters Mitsubishi Outlander could be towed to Albany Ga Mitsubishi so it has been sitting in Georgia Mitsubishi for 16 months time which is a year an a half an have told us they have been trying different parts to fix it nothing has worked so now they claim it needs a wire harness that cost $7,500 so this whole time no car rental no remorse for there long term customers an all been hardships on me an my family but needless to say Sedgewick is Best Buys insurance for accidental issues and wants to settle this with signature so that all they will do is pay for the $7,500 an if this doesn't fix the Mitsubishi Outlander like everything else hasn't worked then we will be outta luck with paying car payments as we have been for a car we haven't been able to drive since April 28, 2022 now you tell me how would you feel in this situation? I don't feel it's fair or good business to put a deal on a situation that was there fault an then not wanting to make it right instead they wondering how to make deals but this is very bad business in the way its being handled let me work on your car an forget to unhook a battery while working on your car an cut your electric wires through your new car you just purchased an see how you like it better yet I can't help you all hire ppl that don't know there job that's not my fault an this situation as a long time customer will not be happy till this is taken care of in a fair manner next I will be on WCTV telling how u all do business 🤔”

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Posted 1 year ago

“I have been dealing with them since 2017.They are the worst company to deal they suck.”

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Posted 1 year ago

“Much like others reviewers here. Two of my doctors approved my work time off due to heart conditions. Sedgwick denied claim due to insufficient proof. A doctor prescribed RX and tests. Still not approved. They don't return calls and hang up if they feel like. I will keep appealing bc I am due pay. FMLA approved but not Sedgwick. They are horrible. zero stars.”

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Posted 1 year ago

“Sedgwick is the worst company I’ve ever had to deal with. 1. No direct support number. Have to do the online chat from their website and someone will contact you by email. I’ve done this 8x and only twice have I ever got a email response. 2. It took me 2 years to get a hold of my adjuster. Whether call or email for someone to even acknowledge and get back to me was ridiculous. The only reason I was able to get an adjuster on the line was due to calling back to back for 32mins. 3. Even with the adjuster, it feels like Sedgwick tried so hard not to pay out your medical fees.”

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Posted 1 year ago

“I was injured on the job 1 year ago…. I have been waiting since 4-22-23 to be sent to a rotating rating physician to find out what percentage my PPD is to get paid. I have no insurance and the surgery and therapy did nothing for me. I’m in constant pain and I’m sinking into a depression. These people NEVER answer their phones and when they do they lie to you….!!!! I can’t believe the BBB hasn’t shut them down. The employees are absolutely ignorant. This company is really quick to demand things from you citing NRS codes but are absolutely breaking the NRS codes themselves every single day causing nothing but stress and chaos for thousands of hardworking people everyday all day… If you work at Sedgwick shame on you….!!! You have sold your soul to the devil…!!!”

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Posted 1 year ago

“Horrible organization! Never listened my concerns forcefully closed my claim. Tired to talk and call the case manager and team , several time , never got response and reply. They hanged up my call and did not cooperate! I will talk my employer to stop workers compensation claim service with Sedgwick .”

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Posted 1 year ago

“Screw Sedgwick!!! They took too long to send my physical claims packet because i don't have a printer. I never got paid disability. I'll give you my advice. If you find out a company is partnered with Sedgwick for disability claims leave and, or stay away. This company needs to get replaced or whipped off the economy.”

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Posted 1 year ago

“They are so crooked and cant keep payments right. Also dont care for humans that has been injured”

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Posted 1 year ago

“Dealing with Sedgwick is more stressful than my injury. I am only trying to get a leave of absence approved, not W/C. They will not accept the medical documentation from Kaiser and I was never contacted about accommodations until the day I returned to work!!! They want the forms filled out manually which Kaiser doesn’t complete, everything is automated. I am going to get fired because it’s still not approved!!!”

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Posted 1 year ago

“Sedgwick is absolutely the worse. You have to keep calling them because they are very unresponsive. One day, my spouse was placed on hold for 45 minutes! That is insane, being placed on hold for 45 minutes! Sedgwick has terrible customer service, the employees are rude and talk to you like you are stupid. I am perplexed as to why any reputable company would partner with Sedgwick.”

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Posted 1 year ago

“This is the worst company to deal with, chances are they will deny your claim. It’s no wonder they’re not even accredited by the BBB, because they would get an F- rating. They only have 1 star. They denied my claim even after the doctor properly filled out the paperwork. I know of several people having trouble with them!”

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Posted 1 year ago

“Would give a negative if I could. My vehicle was totalled by this company's client, Secure Transportation. Instead of making things right and simply replacing my vehicle, and we are talking about a 2004 Honda Element EX so not some new fancy car, this claims administrator not only dragged their feet for almost three months now, but is set on only offering me 80% of what it costs to replace my car, leaving me with no transportation and having to consider spending nearly 2 months salary on paying the difference to replace my car that I had owned/paid in full. Additionally they are leaving me hanging for the $2000 of credit card debt I am still paying for just getting the breaks/rotors and suspension repaired months before the accident. I can not even get an auto loan because auto loans will not finance for a car that age. They also did not notify me when the first claims representative left the company, instead waiting for me to reach out. They still have not resolved the claim. If you ever have to work with a client who has Sedgwick, get a lawyer ASAP. This company is a scammer service who should not be allowed to offer automobile policies.”

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Posted 1 year ago

“They came to my next door neighbor two months ago to install AT&T internet. They cut the wire to my Invisible Fence for my dogs and then refused to pay the $314 that I had to pay to repair it. Extremely uncooperative.”

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Posted 1 year ago

“This is the worst company. The Claims Adjusters and Case Managers doesn't return calls nor respond to the messages on the online communication chat. I've have three Case Managers since the start my claim in August.”

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Posted 1 year ago

“Extremely rude staff”

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Posted 1 year ago

“This is has been the worst experience of my life, you would think they would simplify your situation and make it easy during your time of being out of work from being ill but no it's a bunch of lies regarding faxed documents not received , then you look up and claim is denied cause you didn't meet the deadline.”

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Posted 1 year ago

“they lie and play games. they don't care about the well being of the employees.”

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Posted 1 year ago

“Pretty horrible pay. The average pay here is 30k - 35k.”

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Posted 1 year ago

Sedgwick Claims Management Services is rated 1.1 based on 818 reviews