Sedgwick Claims Management Services Reviews

Name: Sedgwick Claims Management Services
Rating: 1.08

1.1 Rating 845 Reviews

2 %

of reviewers recommend Sedgwick Claims Management Services

Company Reviews

Questions

Metrics

1.1

Based on 845 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 3%
Accurate And Undamaged Orders	Greater than 46%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Sedgwick Claims Management Services made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sedgwick Claims Management Services 1 star review on 11th June 2025

Anonymous

Sedgwick Claims Management Services 1 star review on 25th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got hurt on the job. My job had a video of the injury, however when I made a claim about the i jury( a few days later because ive already had bad experiences with sedwick) my job took care of everything. I waited a month before finally hearing back that my claim was denied because I didnt look like I was in any pain, I was still walking and doing my job. I told them I have a high pain tolerance but they waived me off. I will have been out almost 2 months because of this injury and I got screwed over by sedwick. And now because my claim was denied I have to go back to work before the doctor told me too, I cant do my physical therapy because it got denied by them. Whatever you do don't trust these people they are awful and will screw you just so they do not have to pay out.”

Helpful Report

Posted 1 year ago

“The insurance company denied my claim due to the fact I went to work the next day. They said that since I did that there was no proof of me getting injured even though Wal-Mart had video proof of the injury. I recommend people look into who is the workman's comp insurance company for their employer. If it is sedgwick highly recommend you look somewhere else or be extremely careful. They will not help or take care of you. I think a letter to congress about this garbage insurance company is next.”

Helpful Report

Posted 1 year ago

“This company is pure evil..they make money off the consumer by giving you the run around for months then denying your claim. Steve Rizzo does not even have the guts to call you by phone and is always "out of the office" and his stupervisor Dawn Grant can't even return phone calls. This company teaches it's employees how to legally scam the consumer and deny claims. And shame on the big companies that hire this company to handle their claims. I will never shop at Harris Teeter again and will advise everyone I come in contact with not to shop there as well. I broke a tooth on a gravel like substance in crunchy peanut butter that Harris Teeter put their label on. Don't ever expect Harris Teeter to stand behind their product. This is the problem with our world today: corporate greed, they don't care about the consumer, just about lining their pockets. After seeing all the horrible reviews about Sedgwick, I don't know how this corrupt company stays in business. This is an absolutely horrible, awful, corrupt company but they don't care..they can't even produce evidence of why they are denying your claim..they just deny it. If you read the reviews for this place, they are all the same...horrible..no one has a good word to say about them.”

Helpful Report

Posted 1 year ago

“they absolutely DO NOT care about quality of care. NO EMPATHY- i am livid”

Helpful Report

Posted 1 year ago

“Phoenix area WTC responder Made my yearly check-up appointment, no notice/info/email to Concentra when I get there. Makes me miss LHI.”

Helpful Report

Posted 1 year ago

“Customer service is suck. Employees never know anything and you cannot get personalized customer service experience. Nobody can answer a single question. They never know anything.”

Helpful Report

Posted 1 year ago

“Absolutely no communication, call backs, responses to my messages. Had to do paperwork multiple times Which included calling hospital and doctor to inform them they had not filled out questionnaires to Sedgwick’s liking. Daughter is having multiple operations at once, though not consider major she is 6 and will be out of school for a week so it bewilders me that it’s a day away from surgery and still dealing with these ppl. My doctor said this is the most ridiculous thing he’s seen or heard. He clearly stated what was going on and my child will be out of school and needs parental care. I’ve had to dig and call to find out what was going on with my case and how to fix things. This company is garbage straight garbage. To put us through even more stress right before operation, like am I gonna have a job afterwards bc I have to care for my daughter there’s no way around it, I’m her parent. So they expect me to hire a babysitter right before that’s she’s never been with and has no medical skills or investment in my child. Someone should be fired at Sedgwick bc obviously management is diluted.”

Helpful Report

Posted 1 year ago

“Horrible customer experience. Called 20+ times over the course of 8 weeks, to no avail. I am still chasing down this company to issue payment and they keep mentioning “escalating the claim”, but no one ever calls us back. I have never once spoken with the examiner and the representatives are unable to ever get through to her, this company is extremely unorganized and by far the WORST customer experience I have ever went through. Good luck to anyone submitting a claim through this company. Make sure to grab a bottle of Tylenol for the headache you’re about to embark on.”

Helpful Report

Posted 1 year ago

“Zero stars. I’ve had to do all the footwork just to get a referral. These adjusters just don’t give a flying f. 5 months later and lies upon lies upon lies of what has been done to help me, and I am ready To get an attorney.”

Helpful Report

Posted 1 year ago

“I would give them zero stars if possible. The website barely works and the service is poor. They finally realized that they underpaid me after 1 month and called to cut me a check. Luckily, I had my own HR step up and correct my pay, but if I would have waited 1 month I waited for them. I wouldn't wish my worst nightmare to deal with them. Avoid dealing with them at all costs.”

Helpful Report

Posted 1 year ago

“Sedgewick website is flaky. It ends your session in the middle without letting you to complete the questionnaire. I want the Workers Comp authorities to investigate this 3rd rated company that is in cahoots with its masters. Amazon is itself a failing company, which employs a 3rd party company as a window dressing.”

Helpful Report

Posted 1 year ago

“Bad customer service. Multiple calls and messages left the claims examiner never returned calls. They had website issues, never got all my paperwork uploaded. Next thing I knew what info I did get input disappeared and said I had no claims. Was never notified it was closed and going into 6 1/2 weeks and have never heard from anyone. My managers finally found out claim was closed 2 1/2 weeks after Sedgwick closed it. Still no contact. Is this a ghost business? After they closed the claim I had no communication options (Sedgwick only allows communications it seems after you register and input your claim by chat or email, neither of which was available to me while website issues/ problems were ongoing and all calls/messages left over 3 days went un responded by examiner.”

Helpful Report

Posted 1 year ago

“scammers - lead me on for 4 months, then passed me off to UPS for a claim... UPS knew nothing about it and when i came back to sedgwick for answers, they ghosted me. I'm in the starting stages of filing a lawsuit. These people don't just have bad customer service. They are criminals.”

Helpful Report

Posted 1 year ago

“I reinjured my hand at work in October of 2023. Today is November of 2023 and I have yet to receive a call back from my adjuster. The doctor has referred me to physical therapy, however it must be approved by Sedgwick. I am so over this and ready to pay out of pocket for a piece of mind. Now the doctor's office that my job uses is refusing to release me back to work because I said I am going to to my own doctor. So irritated and frustrated 🥴”

Helpful Report

Posted 1 year ago

“This company is a pain to deal with. I had a minor injury that occurred after a vacation but outside work. I couldn’t work for 4 days. I filled a my doctor sent the paperwork. Sedgwick said they didn’t get it. My doctors off said they did. I sent a Sedgwick my during care , after care notes, chats from my doctor and the doctors notes for my work, still denied. It’s like they want a TLC doc your entire med history! This was only a minor incident and they want more than what I can provide! I can only imagine what people who have more serious things have to go though! Sedgwick will probably never listen because they are on their high horse. If they decline my claim again they will only be speaking to my lawyers not me any longer. When this company falls, I be so happy.”

Helpful Report

Posted 1 year ago

“i have a work related injury i have a lawyer (kind of) initially i saw the doctors per the employer then the attorney transferred me to a different doctor but the old a new doctors dont give a darn they say they refer to specific surgeon but get rejected and cant find any based on sedgwick network (how doctors can turn away people in pain is really beyond me FJA. so doctors contact sedgwick and sedgewick contacts my attorney and my attorney calls me NOT Email or text but call so there is no record of the misconduct what was said is i cant call the doctors office facilities at all # 1 the facility is supposed to be my primary healthcare facility so i cant call to make appointments for anything health related even outside of the job injury. i am also told by one of the doctors i cant have my own documentation or explain anything they are totally hand off. i cant communicate with the doctors office sedgewick and the supposed lawyers office does not communicate with me on anything - the longer this goes on and on pain is constant but no one is doing anything. i want to work but CANT and it making me really ANGRY - the claims processor and tgeir supervisor should not be in that kind of job considering how they treat people like robots because sedgwick has no feelings what so ever”

Helpful Report

Posted 1 year ago

“How is Sedgwick still in business? They do not care about the victim. All they do is protect the insurance Companies that hire them to deal with victims. I believe they only read from a script given them to deal with victims. They lie, won't answer a question directly, will not call back and do not answer the phone! They made me feel like it was my fault that my dishwasher was damaged before install and ruined my kitchen floor and cabinets. If I could give them a -5 stars, I would.”

Helpful Report

Posted 1 year ago

“If I could give this place ZERO starts I would. A Amazon drive (insured by Sedwick) hit my parked car back in September. I was assigned a representative who took all the information, called my witnesses, requested photos, etc. Never heard from her again. After about 9 calls, I was told that I was "re assigned to another claims representative". Tammy Salisbury. Tammy and I spoke. Once. She asked for all of the same information, which I sent to her. Then I didn't hear back. I have since tried connecting at least 10 times. Each time I receive an automated out of the office email and when I call, she NEVER answers. The person I am redirected to also NEVER answers. Today I got a live person, named "Princess" who literally disconnected our call about 2 minutes into it and she had the claim number. NEVER called me back. I plan to report to the BBB, Dept. of Consumer affairs and engage an attorney and the news. Most people would be worn down and give up, but not me. I plan to expose these people. Shame on you Amazon for having such and inept insurance company representing your drivers.”

Helpful Report

Posted 1 year ago

“Worse company based on the incompetent, racist, unprofessional employees with no accountability. Something has to be done, I will take this company to the fullest extent of exposure. Horrible Horrible yes its about race, age and gender.”

Helpful Report

Posted 1 year ago

“I fell at work and damaged my spinal cord. I know gave cervical lordisis all because some idiot didn’t put a wet floor sign up and it resulted in me falling and hitting my head, neck, and back pretty hard. I’ve tried getting ahold of Catrina Tolbert for a month and she has failed to contact me back. Even left her multiple voicemails and asked her to code my hours before I got terminated. Well I got terminated due to my hours and messaged her 25 times and called 30 times and she has yet to contact me back If I don’t hear from her by tomorrow I will be contacting my lawyer and suing Amazon and sedgwic for wrongful termination. I have to get surgery now because of how serious the fall was. If I don’t I could be paralyzed”

Helpful Report

Posted 1 year ago

Sedgwick Claims Management Services is rated 1.1 based on 845 reviews