Sedgwick Claims Management Services Reviews

Name: Sedgwick Claims Management Services
Rating: 1.08

1.1 Rating 845 Reviews

2 %

of reviewers recommend Sedgwick Claims Management Services

Company Reviews

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Metrics

1.1

Based on 845 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 3%
Accurate And Undamaged Orders	Greater than 46%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Sedgwick Claims Management Services 1 star review on 11th June 2025

Anonymous

Sedgwick Claims Management Services 1 star review on 25th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“one of the worst experiences of my life”

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Posted 1 year ago

“Can't believe I actually paid for Short-term disability through Walmart for this company. When I really needed it and I was sick. They denied me. Shame on you I wish I could give you zero stars Shame on walmart for using you They harass you for documents they take their own sweet time very bad company”

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Posted 1 year ago

“I got work related injury at Amazon DLN3 on Oct 2nd ,23 . I have been given hard time by my employers as well as by my Sedgwick . I am still injured and I have not got any workers compensation. It's better to go to Illinois court when you are right and have the rights . Other wise this company will give hard time to other employees who gets work related injuries.”

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Posted 1 year ago

“I have three chronic medical conditions. Sedgwick places me on hold and no one answers and they state they will call back and never does. My car has been repossessed because l have went two months and no pay. To play with people lives is not cool. I am looking for a lawyer and don’t know where to start. Any advice would be greatly appreciated.”

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Posted 1 year ago

“What went wrong everything! My husband has throat cancer and can't speak to do his job and hurts him to talk. Every dealing with this company we have been lied to, literally. They want paperwork back that they never even sent to the doctors. Meanwhile we are going dead broke. Every single time you call you get a different agent and they obviously don't even even look up the notes. Put on hold for an examiner for at least 30 minutes and told my husband has to send an email giving me permission. Even though he can speak enough to tell them to talk to me. I wonder how long it will take for an examiner to call me back? I guess my husband does not deserve to get paid even though he has worked for this company since 2010 and has throat cancer. Who else wants to hire an attorney over this??”

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Posted 1 year ago

“1 star is being gracious. This company takes their own sweet time processing claims. I made sure to put all documents in early and they delay payment!!! Must be nice to play with peoples income. Shame on you! Can't even talk with my "Examiner".”

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Posted 1 year ago

“Every time I apply for an intermittent FMLA its always declined. If the employer isn't interested in working to help the employee who needs Sedgwick to act as an intermediary. Sedgwick services is a waste of the employers money and a waste of time for the employees to think they will be helped with family care time off. I will never recommend Sedgwick for anything.”

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Posted 1 year ago

“Terrible Reps give wrong information will not give there last name yet I have to give them my personal info this seems like a Hippa violation. People should seek legal action against this company.”

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Posted 1 year ago

“Wouldn’t approve my leave even though I have so much proof to show that I need this leave.”

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Posted 1 year ago

“Horrid, calls being hung up by them. Having to fight to try and get short term disability. Being forced into job reassignment when you can just stop sending workers to the only area that causes panic attacks. Taking over a month to even get to that point and making you completely broke because they won't approve the short term. If you have mental health problems they would rather you stop breathing than work with you.”

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Posted 1 year ago

“Awful to deal with, they won’t return your calls and don’t inform you if additional information is needed regarding your claim”

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Posted 1 year ago

“This company takes our money for disability insurance, after being disabled and getting payments for 11 years they abruptly cut my wife off for no reason, good thing I saw this coming and hired a reputable attorney to pull their scammer card on the stand in a court of law , I can’t wait to see these fools fall apart in court and get all the back pay with interest not to mention the attorney fees they will be paying 🤣”

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Posted 1 year ago

“If I could give zero stars, I would. Heartless individuals who claim they know more than a doctor. Sad their personal opinion takes precedence over a medical professional.”

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Posted 1 year ago

“If I could give them a zero, I would. My doctor submitted paperwork on 9/28. They denied the claim. My doctor resubmit the paperwork twice and it took over a month to be marked as received. The paperwork was submitted to appeals department 2 weeks go but, has not been assigned. They are not helpful and it's a call center. Also, information given is not consistent. 😡🤬 Who ever gave them a 5 was paid or work there.”

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Posted 1 year ago

“My parked car got hit by a rental car it took me 4 months to get rectified and they played around all the time with this claim very unhappy with the fact that I was not in my car and had to go without one for 4 months now still trying to get my car put back together barely covered costs”

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Posted 1 year ago

“A company with criminal employee are in Sedgwick that took the job of a lost adjuster to a new level lol. He is the prosecutor, the jury, the judge and the executional. I said to him i will make a complaint against him for his bad behaviour and services for discrimination and was told if i do make the complaint against him the situation will get worst. But i went ahead and made the complaint anyway. Guess what, he started investigating me personal not the insurance claim anymore and set up a survallance to my personal home address not the business i was representing or visit the business anymore. I am just a representative to the claim as a point of contact not the owner of the business. He illegally broken into my personal home adddress during his survallance on me when was not in the house, definitely watching when i let home and nobody in, broke my gate key to gain access to my property and rack all my personal belongings and even set up evidence for himself that wasnt there just like an american "dirty cop". The furniest part of it is that any compensation paid doesnt come to me personally as i am not the owner of the business and i have never had a business nor my home insured with those that passed my representative information to him. He violated my right as a person just because i made a complaint against him because i also said i dont want to deal with him anymore. Terrible. He said to me he has been doing this job for 10yrs meaning breaking into peoples personal home for 10yrs. This will be his last job because i will go to the highest court in the land for the violation of my civil and human rights. I have worked for more than 30ys in my life with no criminal record for someone to think he can take up a MI6 /. MI5 job and a lost adjuster job. Fact is, i am NOT the owner of the business making the claim but just a representing, guest what.... the insurer doesn't even exist as we have no way to talk to this insurer direct. Sedgwick is a company created to violates people's human in the UK and thinks they can always get away with it. Date of experience: 13 November 2023”

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Posted 1 year ago

“awful company, good luck getting paid for any sick days. I had covid and I went through all the necessary steps to get approved I check my claims and I've been denied? don't know the reason I took the paperwork they made ME print out to my doctor and he filled out all of the documents for me. I'm not in a great place right now and I need that money. If I had known sedgwick would be this heartless and evil I would have just went into work with Covid and told no one I had it.”

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Posted 1 year ago

“I wish I could give them zero stars due their incompetence My second claim check due today 12.01 was never paid Reason is that when I called on 11.8 and requested an extention the paperwork was never sent It was approved today But I have to wait until 12.15 for only 3 weeks What happened to week one And I cannot wait 2 more weeks and have I week withheld when it was not my fault Everytime you call them they put you into the case managers voice mail. And of course they never call back I am still waiting for a call back, either from a supervisor or the case manager as well And of course you cannot speak to anyone over the weekend What an ongoing nightmare I have never had a short term disabilty claim with Chase Too bad 5hey selected a D list company”

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Posted 1 year ago

“Sedgwick is not here to pay out money to anyone, but companies keep paying them to handle all their company claims so they don't have to worry about it. Sounds like a waste of company money to me when you hire someone as low down as Sedgwick to take care of your employees. Sounds like you don't care about your employees either if you hire Sedgwick. Sedgwick is a company that doesn't care about PEOPLE PERIOD!”

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Posted 1 year ago

“This place is terrible I have had Sedgwick as my claims insurance thru PetSmart for a dog bite since January of this year and it has an absolute horrible time with them. Lack of communication, constantly changing my claims examiner and adjuster without informing my of the change or giving my contact information for them. Even supervising adjuster would and still do straight up ignore my questions, emails, and voice mails. If the did call it was always just before end of day and if they responded by email it was never an actual answer. People constantly fired, or on medical right as I finally finally find out who my adjuster is only to be sent back to the same supervisor who continued to ignore me. If you end up having to deal with Sedgwick get a lawyer to deal with them because this past year has been the worst I have ever had.”

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Posted 1 year ago

Sedgwick Claims Management Services is rated 1.1 based on 845 reviews