Sedgwick Claims Management Services Reviews

Name: Sedgwick Claims Management Services
Rating: 1.08

1.1 Rating 818 Reviews

2 %

of reviewers recommend Sedgwick Claims Management Services

Company Reviews

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Metrics

1.1

Based on 818 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 4%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Sedgwick Claims Management Services 1 star review on 25th January 2025

Anonymous

Sedgwick Claims Management Services 1 star review on 20th January 2025

William Jones

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible customer experience. Called 20+ times over the course of 8 weeks, to no avail. I am still chasing down this company to issue payment and they keep mentioning “escalating the claim”, but no one ever calls us back. I have never once spoken with the examiner and the representatives are unable to ever get through to her, this company is extremely unorganized and by far the WORST customer experience I have ever went through. Good luck to anyone submitting a claim through this company. Make sure to grab a bottle of Tylenol for the headache you’re about to embark on.”

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Posted 1 year ago

“Zero stars. I’ve had to do all the footwork just to get a referral. These adjusters just don’t give a flying f. 5 months later and lies upon lies upon lies of what has been done to help me, and I am ready To get an attorney.”

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Posted 1 year ago

“I would give them zero stars if possible. The website barely works and the service is poor. They finally realized that they underpaid me after 1 month and called to cut me a check. Luckily, I had my own HR step up and correct my pay, but if I would have waited 1 month I waited for them. I wouldn't wish my worst nightmare to deal with them. Avoid dealing with them at all costs.”

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Posted 1 year ago

“Sedgewick website is flaky. It ends your session in the middle without letting you to complete the questionnaire. I want the Workers Comp authorities to investigate this 3rd rated company that is in cahoots with its masters. Amazon is itself a failing company, which employs a 3rd party company as a window dressing.”

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Posted 1 year ago

“Bad customer service. Multiple calls and messages left the claims examiner never returned calls. They had website issues, never got all my paperwork uploaded. Next thing I knew what info I did get input disappeared and said I had no claims. Was never notified it was closed and going into 6 1/2 weeks and have never heard from anyone. My managers finally found out claim was closed 2 1/2 weeks after Sedgwick closed it. Still no contact. Is this a ghost business? After they closed the claim I had no communication options (Sedgwick only allows communications it seems after you register and input your claim by chat or email, neither of which was available to me while website issues/ problems were ongoing and all calls/messages left over 3 days went un responded by examiner.”

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Posted 1 year ago

“scammers - lead me on for 4 months, then passed me off to UPS for a claim... UPS knew nothing about it and when i came back to sedgwick for answers, they ghosted me. I'm in the starting stages of filing a lawsuit. These people don't just have bad customer service. They are criminals.”

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Posted 1 year ago

“I reinjured my hand at work in October of 2023. Today is November of 2023 and I have yet to receive a call back from my adjuster. The doctor has referred me to physical therapy, however it must be approved by Sedgwick. I am so over this and ready to pay out of pocket for a piece of mind. Now the doctor's office that my job uses is refusing to release me back to work because I said I am going to to my own doctor. So irritated and frustrated 🥴”

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Posted 1 year ago

“This company is a pain to deal with. I had a minor injury that occurred after a vacation but outside work. I couldn’t work for 4 days. I filled a my doctor sent the paperwork. Sedgwick said they didn’t get it. My doctors off said they did. I sent a Sedgwick my during care , after care notes, chats from my doctor and the doctors notes for my work, still denied. It’s like they want a TLC doc your entire med history! This was only a minor incident and they want more than what I can provide! I can only imagine what people who have more serious things have to go though! Sedgwick will probably never listen because they are on their high horse. If they decline my claim again they will only be speaking to my lawyers not me any longer. When this company falls, I be so happy.”

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Posted 1 year ago

“i have a work related injury i have a lawyer (kind of) initially i saw the doctors per the employer then the attorney transferred me to a different doctor but the old a new doctors dont give a darn they say they refer to specific surgeon but get rejected and cant find any based on sedgwick network (how doctors can turn away people in pain is really beyond me FJA. so doctors contact sedgwick and sedgewick contacts my attorney and my attorney calls me NOT Email or text but call so there is no record of the misconduct what was said is i cant call the doctors office facilities at all # 1 the facility is supposed to be my primary healthcare facility so i cant call to make appointments for anything health related even outside of the job injury. i am also told by one of the doctors i cant have my own documentation or explain anything they are totally hand off. i cant communicate with the doctors office sedgewick and the supposed lawyers office does not communicate with me on anything - the longer this goes on and on pain is constant but no one is doing anything. i want to work but CANT and it making me really ANGRY - the claims processor and tgeir supervisor should not be in that kind of job considering how they treat people like robots because sedgwick has no feelings what so ever”

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Posted 1 year ago

“How is Sedgwick still in business? They do not care about the victim. All they do is protect the insurance Companies that hire them to deal with victims. I believe they only read from a script given them to deal with victims. They lie, won't answer a question directly, will not call back and do not answer the phone! They made me feel like it was my fault that my dishwasher was damaged before install and ruined my kitchen floor and cabinets. If I could give them a -5 stars, I would.”

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Posted 1 year ago

“If I could give this place ZERO starts I would. A Amazon drive (insured by Sedwick) hit my parked car back in September. I was assigned a representative who took all the information, called my witnesses, requested photos, etc. Never heard from her again. After about 9 calls, I was told that I was "re assigned to another claims representative". Tammy Salisbury. Tammy and I spoke. Once. She asked for all of the same information, which I sent to her. Then I didn't hear back. I have since tried connecting at least 10 times. Each time I receive an automated out of the office email and when I call, she NEVER answers. The person I am redirected to also NEVER answers. Today I got a live person, named "Princess" who literally disconnected our call about 2 minutes into it and she had the claim number. NEVER called me back. I plan to report to the BBB, Dept. of Consumer affairs and engage an attorney and the news. Most people would be worn down and give up, but not me. I plan to expose these people. Shame on you Amazon for having such and inept insurance company representing your drivers.”

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Posted 1 year ago

“Worse company based on the incompetent, racist, unprofessional employees with no accountability. Something has to be done, I will take this company to the fullest extent of exposure. Horrible Horrible yes its about race, age and gender.”

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Posted 1 year ago

“I fell at work and damaged my spinal cord. I know gave cervical lordisis all because some idiot didn’t put a wet floor sign up and it resulted in me falling and hitting my head, neck, and back pretty hard. I’ve tried getting ahold of Catrina Tolbert for a month and she has failed to contact me back. Even left her multiple voicemails and asked her to code my hours before I got terminated. Well I got terminated due to my hours and messaged her 25 times and called 30 times and she has yet to contact me back If I don’t hear from her by tomorrow I will be contacting my lawyer and suing Amazon and sedgwic for wrongful termination. I have to get surgery now because of how serious the fall was. If I don’t I could be paralyzed”

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Posted 1 year ago

“I can’t understand how this shady company stays in business. I was told I needed a hysterectomy and because it was within the 1st year of my LYD coverage, it was a ‘pre-existing condition’. A biological female having severe periods is a pre-existing condition? Welcome to LIFE!”

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Posted 1 year ago

“I was hit by a employee of. Nestle foods. Getting my truck repaired with. Sedgwick was a nightmare!! A 2 hour fix is being drug out a month. I will use my own insurance if this ever occurs again. And let. Allstate deal with these kind of people.”

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Posted 1 year ago

“Awful company, never listened to me. Had to call over 15 times for one claim because the reps would not listen to me. Then the claim gets denied for failure to provide records when I called in 5 times to give them it. Awful company, absolute trash”

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Posted 1 year ago

“I am trying to resolve a claim. Despite numerous emails and voice mails, nobody has gotten back to me in over 3 weeks”

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Posted 1 year ago

“I had the unfortunate experience of dealing with Sedgwick during a recent medical emergency that required me to take Medical Leave under the Family and Leave Act (FMLA). My experience with this organization has been nothing short of a nightmare, and I feel compelled to share my story with others. To provide some context, I am employed as an Application Developer with a cable company. On September 30, I got married and began a pre-planned vacation with my wife, scheduled from October 2 to October 6. While on vacation, on October 5, I started experiencing excruciating abdominal pain that ultimately led me to the emergency room. Subsequently, I was admitted to Northside Medical Hospital for a severe ulcer in my stomach, loss of consciousness, and constant blood vomiting. It took me some time to regain my strength from all the blood loss. Upon my discharge from the hospital, I was informed by my healthcare provider that I was medically fit to return to work. I promptly initiated the process of providing the necessary documentation to support my return to work and contacted Sedgwick, the company responsible for handling FMLA leave. Here's where the nightmare begins: Despite providing all the required medical documentation and my doctor's approval, I have been consistently informed that my documents are "pending review," with no indication of when this prolonged process will finally conclude. This has raised serious concerns about the delay in receiving my paychecks due to the protracted delay in my return to work. To make matters worse, my interactions with my assigned case manager were nothing short of distressing. Despite uploading all the necessary medical documentation, this case manager insisted that I needed an additional "return to work" document because the previous one had apparently "expired." This left me flabbergasted, as the delay in obtaining this document was entirely due to their drawn-out review process. In an attempt to find some resolution, I requested to speak with the case manager's supervisor. However, despite the assurance of a callback, it never materialized. This blatant lack of professionalism and disregard for my concerns is simply unacceptable. Over the past few weeks, I had made numerous calls to Sedgwick inquiring about the status of my claim and whether I would receive payment for the time I was unable to work. The frustrating part was that every time I contacted a Sedgwick agent, I would ask them about my eligibility for payment, and every time, I was met with evasive responses. I was repeatedly told that my case was "pending" and that I should seek answers from my case manager. However, the truth finally came to light during my call to Sedgwick yesterday. To my utter dismay, I was informed that I would not be paid for the days I was unable to work during my medical leave, and the reason for this was a waiting period of 7 days. During these 7 days, I was expected to use my personal time off to cover the loss of income. Only after these 7 days would I be eligible for payment, and that payment would only cover two days of approved leave - October 16 and October 17. Every day of my absence from October 17 onwards would go unpaid. The agent further explained that to be considered for back pay, I would need to create an additional claim extension supported by documentation showing that I am still under a doctor's care and require weekly visits. However, even if I were to comply with this requirement, my care team at Kaiser could only provide one doctor visit per month, making it impossible to meet this criteria. It was infuriating to learn that this information, which could have made a significant difference, was intentionally withheld from me until it was too late for me to act upon it. I requested to speak with a manager to address these grievances, but to my dismay, the manager simply reiterated the same information. I expressed my frustration at being denied the opportunity to return to work earlier, as there is concrete evidence of my ability to do so via faxed documents. Yet, my case manager seemingly never received these crucial documents, setting me up for failure from the start. My experience with Sedgwick has been characterized by a shocking lack of transparency, evasive communication, and a disregard for my financial well-being and peace of mind. The situation could have been entirely different had I been informed of the specific requirements to secure back pay in a timely manner. This situation has led to substantial financial stress and undue anxiety, all of which could have been avoided if Sedgwick had simply handled my case efficiently and professionally. In sum, my dealings with Sedgwick have left me deeply dissatisfied, and I wholeheartedly advise anyone in this organization's services to look elsewhere. My hope is that by sharing my experience, I can prevent others from enduring the same distressing journey I have undertaken.”

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Posted 1 year ago

“This company is your absolute worst nightmare. I’ve been working with a “Carol Stone” (CA license #2549023) for over a week trying to get a fender bender situation that happened to my car figured out. Anytime I try to ask her for more information to help the process go smoother, she either ignores me or just responds with a completely different answer, disregarding everything I’ve inquired about. I hate that I have to go through this he’ll hole company. FTC should shut these people down.”

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Posted 1 year ago

“Kim from this insurance company was rude. And did not prove to me that the claim I made was false. I offered this company to talk to me in person since one company is in my town! They refused. She denied my claim. So I complain to the BBB and they sided with me!! What does this say about this company?!? They don’t care about anyone’s property, or the pain and suffering they cause. Money is the only thing that matters to them!! We do not need insurance companies like this!!”

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Posted 1 year ago

Sedgwick Claims Management Services is rated 1.1 based on 818 reviews