Sedgwick Claims Management Services Reviews

Name: Sedgwick Claims Management Services
Rating: 1.08

1.1 Rating 845 Reviews

2 %

of reviewers recommend Sedgwick Claims Management Services

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Metrics

1.1

Based on 845 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 3%
Accurate And Undamaged Orders	Greater than 46%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Sedgwick Claims Management Services 1 star review on 11th June 2025

Anonymous

Sedgwick Claims Management Services 1 star review on 25th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“their support staff is absolutely useless. they dont listen to a word you say, they mumble, and bearly speak english”

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Posted 1 year ago

“Sedgwick doesn't actually care about people. They close claims as soon as possible. I filed FMLA and gave them past and UPCOMING appointments. They closed it because the "old ones" were too far past. I dont care about that, just trying to be honest with you. I have upcoming ones for a chronic condition. Now, you have to make a whole new claim and redo all of the SAME paperwork. Good job guys. Geniuses.... Their website sucks really bad. If I could give 0 stars I would.”

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Posted 1 year ago

“If there would be less than 1 star, they would deserve it. We paid 100 euro to make sure we are covered for the trip Dublin to Georgia and Back , with layovers. The flight on the way back was delayed and we missed our connection from Türkiye to Dublin. I got explained on the phone, we are not intitled for any refund as they COVER ONLY DIRECT FLIGHTS AND NOT ONE WITH CONNECTIONS! I sent multiple emails asking to have it written but they are just ignoring. SCAMMERS. I recommend to stay far away from them.”

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Posted 1 year ago

“If only you could give negative stars. Work accident occurred and Sedgwick is the company that handles the workers compensation claims to send to the insurance company. I was ghosted on every level, given misinformation on claim adjuster,claim handler. They were unreachable. They had claimed to send money as a check in which I still have not seen.”

Sedgwick Claims Management Services 1 star review on 23rd January 2024

Helpful Report

Posted 1 year ago

“Sedgwick were used to handle our boiler claim and it was unbelievable how incompetent a company can be. 25 minutes plus on hold to be told someone would be in touch, then a text with an update, an engineer who didn't show and then blames you for not being home. A call in the middle of the night (22:50) to be asked when you're free in the morning. When chased the next day - no engineers available. The are massively understaffed, use unreliable contractors, and do not care about you.”

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Posted 1 year ago

“This dangerous company ruined my life. A policy was switched to the completely vile Sedgwick and my income was reduced by 80 percent! Their incompetence is staggering. Any company that cares about its employees should steer well clear. Avoid this company and any that would use it. Nightmare.”

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Posted 1 year ago

“The absolute worst experience I’ve had going through this type of service. Complete incompetence at getting anything you need to you on time. It’s just a bunch of kids working in call centers who don’t actually know what they’re doing. Pathetic business model for this kind of service.”

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Posted 1 year ago

“Horrible co. Iam a 64 year old male got hurt at work they don’t have the decency to send out weekly checks on time. They could care less about you or your health”

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Posted 1 year ago

“Horrible corrupt company. They are rude, incompetent and don’t even answer your emails for weeks or months even with several reminders. Disgusting. Especially when you’re dealing with people’s health.”

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Posted 1 year ago

“Sedgwick is horrible for helping people get accommodated, they truly don't care about people”

Helpful Report

Posted 1 year ago

“You will likely never see a dime from the is company. They strung me along for months making it seem as though I would be getting at least some of my lost wages just to send me a letter saying I didn't meet the criteria. SCAM! The company as a whole should be shut down. I hurt my back in July and absolutely could not sit so I couldn't make it to the doctor until about a week later when I could manage walking and sitting. I was out of work for two weeks and returns with limitations. I was immediately told I wouldn't get any compensation for the week before I saw a doctor, which was ridiculous but at least I'd get some pay for the following week. Everyone I spoke to said something to the effect of I met the qualifications and should be getting 70% of my average hours for the one week after seeing a doctor. I submitted the doctors notes multiple times to multiple people all the while kind of annoyed but being urged that I should be hearing something soon and I should be getting compensation. I finally submitted the paperwork yet again and waited and waited and waited. I finally got a letter here in January of the next year stating that I didn't meet the waiting period of one week. Complete nonsense. It's an excuse not to pay for a legitimate inability to work and I'm not easily stopped from going to work. I asked coworkers about their experience and they all said the same thing, Sedwick doesn't pay and they make you jump through hoops just to find that out. I hope they get shut down and an honest business that actually helps those who legitimately need help takes its place. TERRIBLE”

Helpful Report

Posted 1 year ago

“Everything. We’re on our 7th account Manager and still not getting anywhere! Claim has been opened for over 15 months and still no resolution. Keep requesting the same days over and over!”

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Posted 1 year ago

“We have had nothing but problems with them. Same issues as listed by others. They claim that forms weren’t received or requests for information not forwarded. We’ve had to deal with this for four years. Horrible company!”

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Posted 1 year ago

“Sedgwick gets a ZERO. They have not paid my medical bill from 2019. They will not call me back when I leave messages. They plan on keeping monies set aside for me, for medical bills,over 100,000. Embarrassed for Sedgwick.”

Helpful Report

Posted 1 year ago

“The claims Adjuster Kelley Anderson was unprofessional she would not call us back my daughters car got hit in Aug bye an 18 wheeler took till December to get her truck fixed called her Supervisor left messages sent emails no return calls ask for rental car while car was In The shop adjuster ignored my daughter these people are unprofessional and in the wrong business I’ve never seen a company like this in my Life they deserve 0 stars they try to wear you down so you will give up they pretend like they’re doing all the right things.”

Helpful Report

Posted 1 year ago

“Where is the ZERO star? What an incompetent, useless bunch! I keep getting phone calls and texts almost every couple of days asking them same questions with no resolution. "WE DIDN'T RECEIVE THE PAPERWORK FROM YOUR SURGEON'S OFFICE ". No kidding. So, it was faxed a third time. Rep confirmed receipt. Next day, text came in. Phone call came in. "WE DIDN'T RECEIVE THE PAPERWORK FROM YOUR SURGEON'S OFFICE ". "Someone is going to call you back." I am still waiting. I have been out of work for over five full weeks. All I get are phone calls, texts, but no funds. Who hires these folks? Who trains them? Is this for real. I am so very frustrated now that I cannot even call anymore to check the status of my claim. I have truly and honestly given up.”

Helpful Report

Posted 1 year ago

“Worst company I’ve ever had to deal with. I have done absolutely everything they have asked me to do, they have repeatedly promised that all my bills will get taken care of but then they never do what they promised and all my bills got sent to collection. I have been calling several times a month since September of 2022 and the issue still has not been resolved. They act as if I made a mistake only for them to ask for the EXACT same stuff that I have already done countless times. My provider has constantly changed and they all have made me false promises and reassure me that everything will get fixed but it never does.”

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Posted 1 year ago

“Had to take a leave of absence due to company policy on Covid-19 for two weeks. I had a positive Covid-19 test yet apparently that is not enough evidence for paid two weeks off. I had to get medical certification forms filled out by my healthcare provider even though it was an at-home Covid test I took and I didn't have to go to a hospital for the test. Even after getting these forms filled and sent off to them they still denied my claim, so I essentially lost two weeks of pay for following my employer's own policy. They are a terrible and confusing company to work with and I would never recommend them after this horrible experience.”

Helpful Report

Posted 1 year ago

“if I could have given a zero I would have! Garlene sucked from the start!! No communication, weeks to approve the claim! Never received our last check from 2 months ago. She’s been blowing us off for weeks!! 🤬”

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Posted 1 year ago

“I have put in for parental leave, as I have a baby boy on the way and it is really upsetting that they decide to give you 4 weeks paid that includes the my days off. Would be nice to give 28 work days paid off. Don’t include the days I would be off. Pitiful.”

Helpful Report

Posted 1 year ago

Sedgwick Claims Management Services is rated 1.1 based on 845 reviews