Sedgwick Claims Management Services Reviews

Name: Sedgwick Claims Management Services
Rating: 1.08

1.1 Rating 845 Reviews

2 %

of reviewers recommend Sedgwick Claims Management Services

Company Reviews

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Metrics

1.1

Based on 845 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 3%
Accurate And Undamaged Orders	Greater than 46%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Sedgwick Claims Management Services 1 star review on 11th June 2025

Anonymous

Sedgwick Claims Management Services 1 star review on 25th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company doesn’t care about your health. We are spending too much time for anything. Plus that company Sedgwick violated all human rights. And give the misery life and the claim process. I hope some lawyers make a law suit for this company and any case the government will be able to get it right now. Because the Sedgwick hurt and play with the people civil rights. This company is a legal scammers 🤢🤮💩😈”

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Posted 1 year ago

“The adjuster couldnt find the initial report after it was given to them and it was recorded. This copany should be put out of business for deceitful practices. They do not help the workers. They dont try to help because they deny the claims so they dont have to pay out. Its deceitful and the companys they represent are deceitful. Too bad one of the ceos dont get hurt and have to suffer the consequences of their own company. That would be karma wouldnt it?”

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Posted 1 year ago

“Sedgwick has the worst customer service ever I had a claim with them over 2 years ago Darlene Acosta, Liability Claims Adjuster was extremely rude she hung up the phone on me multiple times she was lazy and didn't follow up with claims and finally she closed my case extremely rude if she had been working in my company she would be fired long time AGO”

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Posted 1 year ago

“Simply terrible! They are not professionals, they don’t know anything! They always switch the call to someone who is not there and then they say that they will call me back, but no one calls... They do not check the uploaded documents and everything needs to be done by calling again. They check and read the rules right on the line with you, when they should know it right here and now. Communication with them is terrible because they use cheap IP telephony. I don't understand why different companies deal with a company like this. especially with such a trash rating… -5*”

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Posted 1 year ago

“These people will do anything in their power to deny your claim. First they told me I filed it incorrectly, stating I filed for “dissatisfaction” which isn’t covered when I explicitly told them I was filing because the product failed. I appealed and told them they were wrong. They then stated I wasn’t covered under that because the device had a battery and somehow magically batteries aren’t covered in warranty’s (hint hint, they are). What a waste of my time.”

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Posted 1 year ago

“I got Covid-19 12-6-23. Went to doctor and tested positive. I Filled for LOA, doctor said to quarantine for 5 days and then wear a mask for 5 days. I returned to work on the 11th of December, got doctor to fill out paperwork for Sedgwick on the 13th and they call this morning 1/7/24, said they are going to deny my loa since the doctor didn't date the paperwork on 12/13, to prove I was seen by the doctor. The doctor wrote the date on the line next to her name. I guess next time I have a fever of 102.8, I'll go to work and share the vids. Horrible customer service. Horrible experience!”

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Posted 1 year ago

“So, I've read a lot of reviews and I'm going to be honest this "claims" center is one of the worst. I got hurt on the job and had a severe ankle injury. Then the workers comp claim sent me to their doctor, and he just wiggled my foot and told me I was going to be fine. 8 months in my job It was still swollen, still in pain. Then I went to see a lawyer. After this he sent me to a doctor that he picked out. Told me I needed to see an orthopedic specialist. Went to the orthopedics and the doctor there told me I have a broken ankle with multiple torn ligaments. I swear this claim center doesn't help you whatsoever they lied to me about my injury. This place is the worst I'm letting everyone know right now make sure you have a worker's comp lawyer before talking to Sedgewick about your injury on the job. They will do everything they can not to help you with your injury.”

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Posted 1 year ago

“Sedgwick has poor communication and they deny everything. They don't tell important information to people. They are about to get me fired from my job due to poor communication.”

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Posted 1 year ago

“I have been dealing with them for 4 months!!! No one will call me back or respond to emails!! Horrible customer service!!”

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Posted 1 year ago

“Horrible company I went on maternity a month ago and filled a claim 3 weeks prior my due date schedule c-section apparently the company denied my claim for insufficient documentation I’ve sent every document they asked for and also the hospital discharge with all my medical records and they denied the claim, them proceeded to open a new claim to appeal the decision, this company is garbage !!!! Every time I call them the representative transfers my call to my case worker who is never available for updates it’s been 2 months with no income, no updates, my bills are past due, my car is getting repossessed, my baby formula is expensive and had to ask to borrow money to family and friends, this company is still playing around with my benefits, Universal Studios should be ashamed of working with this company they have the worst customer service they never know anything about the claim only answer I got it’s processing !!!”

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Posted 1 year ago

“After filling out the forms that they asked for, a few days later I get an email that they need "one more thing". This was never asked for the first time but ok I went to the provider like sedgwick said was who needed to fill it out. The office admin there gets it done and faxed. A few days I get a denial from sedgewick. Thats it, they were done with a legitimate claim. Fast forward a few months and I am faced with have to file a claim again. Nah, whats the point?”

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Posted 1 year ago

“I hope other companies will get another 3rd party!!”

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Posted 1 year ago

“Horrible services no communication what so ever.. I hate going on leave they pay you whenever they feel like it. I swear before I go back leave I'll sue the company”

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Posted 1 year ago

“They are absolutely horrible!!! They have jerked me around for over a year! I had to sell personal items just to make it and 2 months later finally got a check on my accepted work comp claim! Criminal run company!!!”

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Posted 1 year ago

“Absolutely trash . Examiner do not help or explain anything well at all!”

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Posted 1 year ago

“I have been dealing with this horrible company since April of 2022. I was injured at work. It took them 2 months to send me to an orthopedic surgeon and made me go to physical therapy with a herniated disc. After therapy didn’t help it took another 2 months to get a back surgery approved. They pushed my doctor to send me back to work to get me off w/c knowing I wasn’t able to stand for more than 10 minutes and my company doesn’t have light duty so I’m sent home until they could accommodate me which they were not going to do. Now I have been sitting here waiting for 3 weeks for an appointment to have a spinal injection to see if that will help to put off a spinal fusion my doctor says I need. I have to submit my mileage over and over with them they still owe me a check now they say they sent on 11/28. I have filed a lawsuit against them so I guess this is retaliation. I hope they get shut down and they all end up in the unemployment line. My advice is get you a lawyer because you will not get the treatment you deserve!”

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Posted 1 year ago

“If I could give this company -5 I surely would do that. They overwork their good productive employees by having them work their colleagues work, along with your own. They allow multiple employees to take time off at the same, which puts strain on other employees. Management will act like they care of how you truly feel because they’re just making themselves look good for all upper management. They allow outside contractors to speak to employees like they’re beneath them. This company can’t pay contractors on time which puts a strain on patients wellbeing or treatment. Their pay rates are extremely low with so much stressful work and unorganized departments, besides management who is calculating in the higher salaries. They won’t even allow you to work 40 hours a week. I would not recommend this company for employment at all or any employer to use them for workers compensation.”

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Posted 1 year ago

“they dont respond to you they change your claim person and you have to start all over they dont respond to the doctors offices when you call the main number the put you on hold and never answer your call they just wait till u get tired of being on hold and hang up if i could i would not give them half a star”

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Posted 1 year ago

“This company treats people horribly. Domero doesn't explain anything and doesn't return calls. Kroger should be completely embarrassed to be represented by this company. I've spent thousands of dollars for groceries during the past thirty years and when one of their Seven Up vendors plowed into me (named "Don") they are brushing it off as if it never happened.”

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Posted 1 year ago

“Very disappointing, placed my request on Thursday, it is Monday today and still no one come and no one been assigned yet! Avoid this company”

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Posted 1 year ago

Sedgwick Claims Management Services is rated 1.1 based on 845 reviews