Sedgwick Claims Management Services Reviews

Name: Sedgwick Claims Management Services
Rating: 1.08

1.1 Rating 845 Reviews

2 %

of reviewers recommend Sedgwick Claims Management Services

Company Reviews

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Metrics

1.1

Based on 845 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 3%
Accurate And Undamaged Orders	Greater than 46%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Sedgwick Claims Management Services 1 star review on 11th June 2025

Anonymous

Sedgwick Claims Management Services 1 star review on 25th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just furstated how long it takes to get it all done! Terrible company on how they do things!”

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Posted 1 year ago

“investigation. / (ɪnˌvɛstɪˈɡeɪʃən) / noun. the act or process of investigating; a careful search or examination in order to discover facts, etc. Facts. Investigation. Two words that ring in my ear when dealing with this company. Finding the truth and viewing the film stated they would, this company refuses to diligently do the job they stated they would on initial contact. Promised communication? Lack of communication. Lack of accountability. I hope the claims adjuster I dealt with never finds herself on the opposite end of an unfortunate situation such as I have and then have to deal with her own company. Answering straight forward questions with honesty and facts would be beneficial to anyone stating they’ve completed an investigation. Stop being vague, answer directly with facts. Again, watch the film you stated you would and be honest. May we aspire to be better members of society with doing the role we have been hired to do. Half assing any job where people’s lives and work can be affected is a responsibility. Respect it. Do your job. Do as you stated. Find the facts and then address accordingly. Have the evidence to back up work and words. Sitting behind your email address or voicemail, ignoring concerns or “claims” that come across your desk is a representation of how you don’t care about what you’re doing. Real, good people are on the other end. People who love their work and stand behind their words. Stop hurting the good ones that just want answers and the truth to their injury. Karma is real. May you be blessed to do better and learn from how you treated me. No need to call a lawyer and right this wrong. I could, but I won’t. A manager of the very company where I was injured states there was negligence but protocol states it must go through claims. Your words state different and blame me. Facts you couldn’t give. Film you never reviewed for the truth. Facts!! A word within the investigation definition and what you state you completed. You didn’t make an effort. People make mistakes but I hope you learn from this. I hope you never find yourself in my situation. I hope this company learns something from this review but I have a feeling next time the other person won’t be so forgiving.”

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Posted 1 year ago

“One of the worst Worker’s Comp. companies ever. They do not care about you. They will do anything to get out a pan for your doctors and disability.”

Sedgwick Claims Management Services 1 star review on 19th February 2024

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Posted 1 year ago

“This is the worst company in the world. They do not care about people AT ALL. They will make people with REAL issues go months/years before getting any type of short term disability. It’s the year 2024, everything is freaking expensive, groceries, gas, bills, EVERYTHING HAS INCREASED. How the heck is she supposed to afford living if she isn’t getting some income? Mind you, she CAN’T WORK. I will not go into detail on behalf of my family, but my family member is dealing with something that has caused her to quit her job. She can’t work now. Do you know how horrible of a feeling it is to have to quit work based on health issues, and while working through those health issues, you get zero income. Hospital bills? You pay on your own. Prescriptions? You pay on your own. Therapists? You pay on your own. Oh; but that’s okay I guess. We are “surviving.” It’s been over a year now and guess who still is dealing with this S-hole company??? We are. This company needs shut down. None of these employees do their job correctly. They don’t give TWO craps about you.”

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Posted 1 year ago

“At Sedgwick, Absence One, lack of communication is key. they do not return emails, lie about emails sent out. They have excuse after excuse for this reason or that. Although my FMLA claim was approved for one year they still deny my intermittent hours because they say hours should be entered the day of or the day before an instance even though my paper work says within 48 hours of the missed day. And lately their website doesn't even work properly to enter hours, they have to be called. If I could leave negative stars I would. A call with the Labor board is scheduled next week”

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Posted 1 year ago

“Gaslighting pros. 0/10 After submitting all physician documentation they tell me I haven't submitted any or to submit it again. After I emailed then documentation from my doctor , they told me it wasn't good enough and needed a fax. Did not respond when I confronted them about their indecisiveness . Game me a fake phone number when I held them accountable for their foolishness . Ghosting and gaslighting professionals.”

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Posted 1 year ago

“They do not respond to emails for not just weeks but MONTHS. Sedgwick is taking an excessively long amount of time to respond to emails? I submitted my quote months ago and still awaiting a reply after several reminders? I have already had to move my scheduled surgery to remove damaged tissue twice now due to this.”

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Posted 1 year ago

“Awful communication. Been left in dark it's been over a year since my burst water pipe. I have serious heath conditions and left with removed carpets, flooring and plaster down in bathroom and kitchen. Contractor left place in mess with dust everywhere. Communication is a joke, I don't know why a insurance company such as Churchill would us them.”

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Posted 1 year ago

“I just learned: Banks and Insurance companies like Sedgwick never lose!! According to Sedgwick policy Paid Maternity Leave doesn’t exist with them because they consider it a pre existing condition and your claim will get DENIED!!”

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Posted 1 year ago

“The worst possible company. My employer finally dumped these clowns. Thank god”

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Posted 1 year ago

“Shocking service. Had flood damage over a year a go. I have underlying heath conditions and have been left in the dark, with flooring and carpets taken up and not getting anywhere.”

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Posted 1 year ago

“They don’t know anything!!”

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Posted 1 year ago

“Scam. Scam. Scam.”

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Posted 1 year ago

“All of you are so right on your negative reviews. I just started the Sedgwick journey from hell to help my husband with all the ridiculous amount of paperwork for his hip replacement surgery to get on short term disability. Of course they "didn't receive the docs" the surgeon faxed to them that the surgery was completed. Now payment of short term disability payments are "pending". I talked to 5 different people today to straighten this out. I didn't get a straight answer. I guess I'll call back Monday to do this all over again!”

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Posted 1 year ago

“If I could give negative stars they would be a -10. By far the worst company I have ever had to deal with. They say they've sent paperwork to doctor and not once have they, so I have to call and hound them. Never get the same answer twice, inconsistent pay...I'm am literally typing this 3 hours after major shoulder surgery because I found out that my 2 weeks pay was maybe 15% of my pay and should've been at minimum 60% of pay. The frustration with dealing with this company is off the charts ridiculous. You can call weeks ahead of your leave being up needing an extension and check in weekly and they will still wait until a week after your leave was originally supposed to be up. I would never, ever work with this company ever again.”

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Posted 1 year ago

“I'm a general mgr at a bodyshop and I called to try and get a payment confirmation for one of my customers because vehicle has been ready since Jan 18 and customer dropped her rental car off early and she has no transportation back and forth to work and school. So call the support center to speak to a supervisor,which name was Davin Shillington and he was upset that they pulled him out of a meeting and once he got on the phone he was soo rude and disrespectful to me I couldn't believe it. I did call back to speak with another Vp are manager but was told they would call me back!”

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Posted 1 year ago

“I would give them less than zero if that were an option. Poor communication. Each time I talk with them on the phone, they give me a different answer. Zero consistency, and no one takes ownership. Not interested in treating you like a human - I am interacting with them because my family is in a stressful situation, and it's as if they have made it their mission to make it more stressful, not less. I sincerely hope they go out of business - they have zero customer service skills and zero compassion. I can tell they are being trained to get you off the phone as quickly as possible. On their website, you can communicate in writing; when I try that route, they do not even answer my questions. I have not seen this level of complete apathy mixed with total incompetence anywhere else in my life. My employer offers great paid leave benefits, but if I have to deal with Sedgwick again, I will do all I can to avoid it. I am making big decisions like forgoing needed surgery or not having more children to avoid dealing with this company - they are that painful to interact with.”

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Posted 1 year ago

“Most incompetent people ever. They lose your paperwork, they are there to make sure you are not covered for work. The worst I have dealt with.”

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Posted 1 year ago

“If I could give negative stars, I would. Waited 9 days without heating or hot water in a house with a disabled child. Snow was on the ground!! Having tried to claim back my expenses which are in the region of £500, I have been told that payment would be made by the invoices team in 3-5 days - It's been almost 30 days since work was completed!! I'm now having to call on a daily basis only to be told that it was being passed to the 'invoice team'. its been passed over multiple times already! I've been down £500 over Christmas, living in hotels with two children under 10 just so we can shower. Please, please, if you have vulnerable people in your household AVOID AVOID AVOID this company.”

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Posted 1 year ago

“Jan 2023, I tore my meniscus at work. They denied my surgery three times, and only approved it after the third appeal. My surgery happened in October and I returned to work in November, only to find out they didn’t process my Workers Compensation claim and now my employer is garnishing over $30,000 in wages Sedgwick is claiming that they paid to me.”

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Posted 1 year ago

Sedgwick Claims Management Services is rated 1.1 based on 845 reviews