Sedgwick Claims Management Services Reviews

Name: Sedgwick Claims Management Services
Rating: 1.08

1.1 Rating 844 Reviews

2 %

of reviewers recommend Sedgwick Claims Management Services

Company Reviews

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Metrics

1.1

Based on 844 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 3%
Accurate And Undamaged Orders	Greater than 46%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Sedgwick Claims Management Services 1 star review on 11th June 2025

Anonymous

Sedgwick Claims Management Services 1 star review on 25th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm trying to resolve a claim that was filed a month ago and the person I spoke to was horrible. She said I was taking it out on her when I clearly trying to explain the situation. She then said that maybe she was having a bad day and I should take it into consideration. They messed up my claim and I'm the bad one. I asked to speak to someone else and she abruptly put me on hold while I was still taking. The next person I spoke to was very professional and we're in the process of resolving the issue.”

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Posted 1 year ago

“I took PPL on 3/07/24. I was approved on 3/15/24. I called numerous times to my case worker to make sure everything was a go and that I would get paid on normal payday. Of course here’s payday with no check and no answer! STOP MESSING WITH PEOPLES MONEY!”

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Posted 1 year ago

“I have been out of work with a neck injury due to the negligence of my workplace, and was paired with Nicole as my caseworker. Nicole not only didn’t answer my phone calls for three days, she then told me that I should not be “bedridden” off of an injury since I was of younger age. She then claimed I tried to Gaslight her when I confronted her about comment regarding my age. Nicole then tried to dismiss my doctor’s orders and insist I should be up and walking around despite my diagnosis of paraspinal spasms due to my neck sprain. She was completely unprofessional and downright disgusting.”

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Posted 1 year ago

“I am already stressed about being permanently disabled and out of work. I do not need the stress of, my password expired and the terrible customer service, not to mention withholding my money, and having my worker not keep to normal business hours when returning my calls. This is the worst company!”

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Posted 1 year ago

“Every one of the bad reviews that I read are true. I have been dealing with Sedgwick Claims for over 5 years. My claims adjuster is Brandon Maitland. He has never picked up his phone in all the time I have called. Most times it takes him days before he returns a call, and in many cases I have to call and leave another message to get him to call back. Before Brandon, I dealt with Jim McKeever, who is also still there, and it was the same situation with him. I guess the reason they, as well as the others that work there, stay there is because they are not held accountable for for their customer service practices. I called today, after not getting my medical supplies that I ordered, to find out that that as of March 1, 2024 they no longer have my account. My account has been switched to a different health management company. I have been waiting on my medical supplies. I called the medical supply company to inquire about my order and the medical supply company informed me that Sedgwick was not authorizing my order. So I called Sedgwick to find out what was going on. I left an urgent message with Brandon. Within a couple of hours (to my surprise) Ryan from Sedgwick, (whom I have never talked to before) called me to let me know that Sedgwick, as of March 1, 2024 no longer had my case. He gave me the information for the new claims management, and also said I should have been notified by mail a month ago. I was not notified in any manner. They seem to be unconcerned about the customers that they have the responsibility to take care of. I feel like they treat people like they're doing you a favor, and they'll get to you when they get to you. What kind of company treats you like that other than the DMV? I actually think they are far worse than the DMV or any other government run entity. I'm not kidding! There are many other examples of lameness on the part of Sedgwick, over the years that I could site, but what's the use. I don't believe there's any accountability or consequences for their employee's bad practices or customer service. Good riddens to Sedgwick! Sorry for those of you that are forced to deal with this horrible company.”

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Posted 1 year ago

“Adriana throughout claims process for Home Depot said Sedgwick was 3rd Party overseeing, quality. She was professional, caring. Until I got refund in the incorrect amount. 180 deg change. Hostile, flat, uncooperative. Left a message with a phone number that I couldn’t get through to a live person even. Repeatedly referred me to store where this all happened saying that’s who “cut the check” and only they had the power to fix this error, conflicting to agreement signed documents evidence. By Adriana referring me repeatedly to the physical store, is like sending me into a black hole. That’s gonna go nowhere and she knows it so no surpeise when I asked who she works for, who she represents. Home Depot. Of course. She was only pretending to concern herself with my claim that I mattered. Working with the business, Home Depot/ Sedgwick Hands-down the most negative experience I’ve been through. Adriand acts exactly like I would expect a Home Depot employee to act (if they communicated) or anyone that acts on their behalf. She dropped me saying the “claims process” was over even though I was refunded under the agreed on amount. Truly despicable behavior, Dodging her job to oversee this as well as receiving the check in incorrect amount imo yes. Part of the claims process. I know”

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Posted 1 year ago

“TRASH. THEY NEVER CALL BACK AND DELAY CLAIMS AS WELL AS LIE.”

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Posted 1 year ago

“I’ve been at Walmart for 4 years and never had this much trouble you people literally make me sick I hate your company”

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Posted 1 year ago

“Says they will send you paperwork in two business days. You won’t get it for almost a week and a half with like 2 days to fill it out before it’s due back. When you call you are on a long wait list and I have waited up to 3 hours to talk to anyone who basically gave me a five minute run around about how it should have been emailed while staring at my inbox and checking my spam folder with nothing. Then they basically shrug it off. People are literally losing their jobs trying to use this 3rd party claims company.”

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Posted 1 year ago

“Absence One is a part of Sedgwick. Nicole B. was great today, she helped fix my claim after Absence One screwed it up. She is definitely not the problem. Absence One however, is horrible. They are constantly not applying received paperwork to claims, close them as quickly as possible and will straight up lie to you and tell you it is your fault! Then it's backtracking- oh, well we did receive that. Oh, well it was supposed to be opened. We'll do it now. Get your sh*t together. Terrible service and stressing out people/parents of special needs children. Shame on you!”

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Posted 1 year ago

“These so called case managers do not return calls in a timely manner.. I'm sitting in pain trying to reach my case worker to reach out to Peachtree Ortho, so they can start back treating me, an I can't seem to get a call from my case worker”

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Posted 1 year ago

“Claim examiner, Teresa Clay is an absolute waste of space doesn’t do Her job doesn’t return messages upon request. What I can tell you is the best course of action is when you get the answering department ask for upper management I spoke to the VP of Sedgwick and trust me things started to get done. Also try Melissa Nelson claims Director at 906-869-9468. Good luck with”

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Posted 1 year ago

“Sedgwick (formerly Sedgwick CMS) is not an actual insurer company. Rather, Sedgwick is a “third party administrator” (TPA) that gets hired to act as an outside insurance claims adjuster for companies that don't have their own in-house claims personnel.”

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Posted 1 year ago

“They are handling my trade center. Case as a go-between the world trade Center health program and documentation they are the middle man so to speak. I have never in my life and I’ve been in business for quite some time I’ve dealt with the incompetence. That I’m dealing with now. every time they need a piece of information after I faxed it January 18 I get a letter saying that they need more information. They don’t tell you what you need it’s just a general BS letter. You call you get double talk try to speak to a supervisor that was not happening. So it took them two months by snail mail to tell me they need more documentation but didn’t tell me what it was. If I can give them a zero I would”

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Posted 1 year ago

“The absolute worst to deal with. My car was totaled by a hit and run driver of a rental car. Six months later, I'm still trying to get paid for the value of my vehicle! Good luck if you need to work with them!!”

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Posted 1 year ago

“I was hit by a truck in early January, covered by Sedgewick, Sedgewick made a claims statement that I accepted. I never recieved a check for the auto damage. I've called, emailed and faxed and no one has ever responded. No one seems to even be there.”

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Posted 1 year ago

“The fact that everyone gave them 1 star should speak volumes for how they treat real workers.”

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Posted 1 year ago

“I went to a wedding from Ohio to North Carolina last July. I went into a Sephora store in the mall. My knee bumped a display or something. I thought nothing of it and proceeded in line to pay for my item. I felt something wet and looked down and saw that I was bleeding. I'm not a dramatic person so I took out a band aid from my purse and put it on. I didn't say anything but it was all captured on their store cameras. I know this because once back to the hotel I called the store and spoke to manager and she says "I see a man come stand next to you at the register." I say yes my husband entered the store to find me and came to the register to ask if the store offered military discounts as he asks in most stores. So I know I was on camera. Long story short, once back to hotel the band aid was completely saturated and there was a gash in my leg. My husband told me it had to be something sharp which is why I didn't know I was injured. He said something dull would have hurt. We were in North Carolina for his sisters wedding who is a nurse. I sent her and my son who is in PA school pics and they both said they thought I needed sutures. My husband was in the wedding and was due to be at wedding rehearsals, I don't drive in places I'm not familiar with so he had to take me. It was just a big inconvenience more than anything. It took forever in urgent care. I received 5 stitches, but I now have a keloid and it itches constantly. It was my first time in urgent care, my first time getting stitches, my first time with a keloid. I am permanently scarred. I'm black so it's a really dark scar on my leg and it's a keloid so it's raised and itches when I stand for prolonged periods. I can rub the area and feel it thru the fabric of my leggings. I admit, I did feel some kind of way...like wow, all I did was just walk into a store, out of state no less. Lived in Ohio my whole life and have never needed stitches. Ever! Sedgwick handles claims for Sephora. No one ever got back with me from Sephora, when I spoke to the manager she took my name and address so I assumed I would be receiving paperwork to file a claim. Nothing ever came in the mail. I've never had so much as a mva insurance claim let alone a personal injury claim so I did t know what to expect. My pov has been that people sue for everything but dealing with Sedgwick I can see why people obtain lawyers. After sending a dossier to Sephora with cell phone records, pictures of my injury, medical records from urgent care and my pcp when back in my home state to get stitches removed, Sephora sent my claim to Sedgwick. I received a nice letter saying to contact them to discuss my claim. I'm naive I thought I would contact them and say hey you have all the proof, I'm not a shady person, I would like to settle my claim for this dollar amount. The letter sent to me is dated 11-21-23. It is now 3-12-24. I have called the adjuster twice and emailed and I have not heard from Sedgwick since the letter was sent to me. Like I said, I've never had a personal injury claim, but just from a business pov I find it rude and disingenuous and I guess I now see why people get attorneys.”

Sedgwick Claims Management Services 1 star review on 13th March 2024

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Posted 1 year ago

“Been dealing with these people for over two weeks. Trying to get FMLA paperwork faxed to my oral surgeon and now I'm facing getting fired. Tried 4 times and NOTHING! Smfh. Useless”

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Posted 1 year ago

“My experience with Sedgwick yielded subpar results, as I found their expertise lacking and encountered a notable reluctance to listen. Consequently, I opted to involve the insurance company, and surprisingly, I received a resolution within a remarkably swift timeframe of less than two weeks.”

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Posted 1 year ago

Sedgwick Claims Management Services is rated 1.1 based on 844 reviews