Sedgwick Claims Management Services Reviews

Name: Sedgwick Claims Management Services
Rating: 1.08

1.1 Rating 818 Reviews

2 %

of reviewers recommend Sedgwick Claims Management Services

Company Reviews

Questions

Metrics

1.1

Based on 818 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 4%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Sedgwick Claims Management Services made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sedgwick Claims Management Services 1 star review on 25th January 2025

Anonymous

Sedgwick Claims Management Services 1 star review on 20th January 2025

William Jones

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been dealing with this company for a number of years. I had FMLA Paperwork for a year this last time. All of a sudden, I received a letter stating that my FMLA had to be recertified. Here's the problem, they stopped it two weeks before notifying me. This company is consistently messing with my livelihood. There has to be other companies out there. STOP MESSING WITH PEOPLE THAT ARE SICK!!! You guys are the WORST!”

Helpful Report

Posted 1 year ago

“Initiated claim well before my surgery..very poor communication from them..everytime I thought I gave them all they needed would later learn they need more…just had major surgery and be off work 6 to 8 weeks…ask if they would like me to send pics of my incisions and catheter to prove I had surgery..no they want a 8 questionnaire filled out by my surgeon who’s 2 hours away”

Helpful Report

Posted 1 year ago

“Most of their insurance call representatives are rude and always drop the call even you are not yet finish with the concern. They should have proper training and etiquette when dealing with the call. No flexibility with their system and contacts. Some of the adjuster is very hard to contact. No return call and no email response, worst thing even the supervisor has no feedback so no one to escalate the issue.”

Helpful Report

Posted 1 year ago

“3 moths plus trying to get them to get my car repaired. Excuse after excuse. Now the body shop has been at it with them form 3 weeks. Rude , uncaring. I was hit by their customer a medical care company at that. If you see you have these people to deal with, do yourself a favor and lawyer UP .”

Helpful Report

Posted 1 year ago

“Absolute worst. They deny all claims without even looking at them and you have to send them back to an examiner and will continuously fight them. They do the company’s dirty work. Causing more stress on the person who is trying to heal. I am disgusted that places like this exist. I will be suing them if they deny my overall claim.”

Helpful Report

Posted 1 year ago

“A delay delay delay make you go to other doctors just make you be signed back to work when your doctor sent you out of work delay, delay delay, and the workers comp allows it so it’s the workers cop commissioners that allow these games to be played so play right back at these motherf”

Helpful Report

Posted 1 year ago

“Deny and delay. They think they are doctors, and can make decisions on your health by looking at your Dr's. notes. If there is a delay in the doctor's filling out the paperwork, you are denied benefits and have to appeal the claim and all the documentation collection is on you. Meanwhile you are trying to recover from major back surgery. Unethical, fraudulent, criminal business practices are their specialty. If there was negative stars for the rating, that would be too high.”

Helpful Report

Posted 1 year ago

“Horrible. They filled my leave as if I was adopting my first grandchild.I took leave to care for my daughter and her baby after birth. Wow! Continually rejected my leave due to their mistakes. Walmart please reconsider using this company. Your employees deserve better.”

Helpful Report

Posted 1 year ago

“So far -0 3 calls on my parts, 3 promises to get a call back from STEVE RIZZO CLAIMS EXAMINER. Actual call backs - 0. I fell by Harris Teeter Still waiting.”

Helpful Report

Posted 1 year ago

“I've left my claims adjuster, messages. I've also left the case manager, messages. They don't return any of my voicemails or calls. They later send me notices stating that they've tried contacting me. The one time they actually called me, they hung up and never called me back. They now have a 3rd party company in charge of calling you to follow up on your therapy/doctors appointments. That company's name is "One Call." They called me a month later to let me know my therapy sessions were approved a month ago. Terrible experience with both of these companies.”

Helpful Report

Posted 1 year ago

“I’ll just start by saying I truly believe this company NEEDS mandatory sensitivity training!! Especially when dealing with family leave issues due to a dying parent. I had a stepmom given weeks to live, due to stage four cancer throughout her body. I immediately fly to Arizona (where she is) from Texas to get the little quality time we have left. I’ve explained this to the case manager on my claim. They still interrupted me several times via phone calls while there. Requesting paperwork to basically prove the diagnosis was real. I obliged by sending several signed documents by the multiple doctors caring for her. Sedgwick rep claims that won’t suffice (after I’ve already jumped through hoops to obtain the multiple documents turned in) and that I need to take documents Sedgwick sends me AFTER THE FACT! All this mind you, and I’m not requesting nor will I be paid for the 3 days off. Claim denied and within a months time, mom passed away. Submitted requested paperwork on that too and still, claim denied. Heartless cold and callous people I’ve mostly encountered. I truly hope they receive mercy when their reaping is upon them.”

Helpful Report

Posted 1 year ago

“This has to be the absolute worse company I have ever had to deal with. The one and only reason this company exist is to eliminate employees for companies like Wal-Mart. They think they know more than your doctor and take your benefits that you are lawfully deserve right out from under your feet and couldn't care less. They all deserve to go to _____. I have to believe in Karma that those whom wrong others will get what's coming to them. Deep down I am so glad that my dealings with these thieves is over.”

Helpful Report

Posted 1 year ago

“nobody answers there phone nobody calls you back you will be on hold or talking to a robot lots of wasted time I do not recommend them”

Helpful Report

Posted 1 year ago

“Horrible. They cancelled my claim due to non receipt of doctors forms. How can I make the doctors office fill out the forms ? They’ve had three weeks and I’ve been checking constantly but I can’t make them fill out forms. Why penalize the patient for sloppy follow up by doctors ? I requested an extension for the paperwork and it was denied. Now I can’t get my STD started and I’ve missed a month of pay. Thank you sedgwick. Horrible company.”

Helpful Report

Posted 1 year ago

“My company Northwell used Sedgwick to manage their leave. I had a terrible experience with them as did my coworker. My department is small (6 nurses). Two of us were on maternity leave and were overpaid. They then reached out to us months later asking one of us for $500 back another for $750 back. They said it was human error and people typed the wrong numbers in by accident. It happened on 7 different days though… human error cannot be happening that often and I find it very sketchy that it happened to 2 of us on the same type of leave. I do not want them managing my leave in the future and would not recommend”

Helpful Report

Posted 1 year ago

“It doesn't get worse than this. You get a different answer depending on who you talk to. There is a high level of incompetence. You can't get answers to your questions. Some reps don't call back. It's shockingly bad and unprofessional!”

Helpful Report

Posted 1 year ago

“They are the worst company ever!!!!! I have gotten the run around and they keep requesting documents. Taking 2 months, claim still pending. I received a email that things are complete, then need more information. No one should have to deal with this, especially when you are disabled.”

Helpful Report

Posted 1 year ago

“This is the worst insurance company I have ever encountered in my life. I have a claims rep who is unresponsive. Ive sent 15 emails and 2 months have passed and Im still not reimbursed for my claim (which is a small repair). They also don't give you any alternate ways of communication if your rep is unresponsive. They're awful. Avoid them at all costs.”

Helpful Report

Posted 1 year ago

“I have been employed with a company for almost three years. This company uses Sedgwick for employees to claim disability or leave. I filed a claim because I have a suicidal son. I received a phone call from one of their employees. She told me, that I couldn’t use my leave for an anyone, but myself. So, I explained the situation again. She still said I couldn’t use my leave for anyone, but myself. I kept my composure and said I appreciate your help and have a good day. This rude, unprofessional, apathetic, woman said “WHAT”. I said I said thank you for your help and just ended the call. I have been paying for long and short term disability since I’ve been employed with this company. I hate disrespectful and none empathetic people. I wish I could rate them without stars.”

Helpful Report

Posted 1 year ago

“I was assigned to Carolyn Shutack as my claims representative. She does not return phone calls, emails, and when I called in to main office to address my concerns, they did not assist me and instead Carolyn finally responded. I am still owed money from Sedgwick, but doubtful I will receive it. I only had to deal with them because the person who damaged my car was insured through them via rental.”

Helpful Report

Posted 1 year ago

Sedgwick Claims Management Services is rated 1.1 based on 818 reviews