Sedgwick Claims Management Services Reviews

Name: Sedgwick Claims Management Services
Rating: 1.08

1.1 Rating 845 Reviews

2 %

of reviewers recommend Sedgwick Claims Management Services

Company Reviews

Questions

Metrics

1.1

Based on 845 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 3%
Accurate And Undamaged Orders	Greater than 46%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Sedgwick Claims Management Services made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sedgwick Claims Management Services 1 star review on 11th June 2025

Anonymous

Sedgwick Claims Management Services 1 star review on 25th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company is incredibly hard to get paperwork sent to all they do is say they have not received it constantly over and over. I was told to mail it to them through a p.o. box. I would suggest if you have to use this company be ready for a fight.”

Helpful Report

Posted 1 year ago

“Claim agents do not answer the phone. After leaving a message they do not return calls. I have also sent emails with no response back. This is the worst customer service I’ve ever dealt with in my entire life.”

Helpful Report

Posted 1 year ago

“I was hurt at work and went to the ER and was told to go see an Orthopedic Doctor. It's has taken three weeks before I heard from anyone from Sedgwick. And this adjuster name Jennifer Meyers called me a month later been so rude and negative speaking to me I had to stop her and let her know that I was not a kid. She was drilling me like I was on the witness stand like I was telling lies.I received a call from my grandson school so I asked her if she could hold on and she agreed. When I clicked over she had me on hold. So I called all day trying to reach her and left many messages and one response. I even sent emails asking for her supervisor and no response. I've been in so much pain every since I have fallen. The Orthopedic nurse reached out to me and said that Jennifer called her after three weeks of her calling to get approval told her that she was not going to approve for me to be seen because she hasn't received a video of me falling.”

Helpful Report

Posted 1 year ago

“It’s taken almost I year to get a settlement even after They Produced all the Numbers and I agreed to their figures. Signed off on a a release. Still haven’t received funding. They said they mailed the check. It’s been 10 days. No check has been received. It appears they’ve lied again.”

Helpful Report

Posted 2 years ago

“If I could leave 0 stars I would. Sedgwick was horrible. I had to file my claim 3 times before it was opened. The first guy never put it in the system. I talked to another person who put 1 in then was called the next day by another person who was rude to me about why I didn't file within 5 days. I explained again that the 1st person didn't open the claim and I already gave my info to someone yesterday. She said she couldn't see that information so I had to go through the whole process again. This was just the start. Everything went downhill and I still can't get them to close my case. This company is a nightmare”

Helpful Report

Posted 2 years ago

“I hit a pot hole 7 months ago at Frys in AZ, it was full of water and I was brand new from Seattle and thought it was just water over road! I got ahold of Frys who put me in touch with Sedgwick! I have gone through two sets of tires and been sucking up gas like crazy, my adjuster had me go get four estimates! First one said, frame bent and it could cost 6,000.00 and the others close to this, she said they’ve would pay rental but when I got to rental it was not authorized ( keep in mind that my car is very dangerous) I continue to call Sedgwick telling them I was in DV and I needed alignment!!! I even was trying to get to Seattle for grandsons birth driving, no response! Finally month 5 Sedgwick states I must pay for alignment to get proper diagnoses and they will reimburse? She offers me $1,000.00 to close claim on my 2019 Nissan Sentra that I bought with 4 miles new!!!!! It’s been a nightmare, they now say get alignment and we will reimburse right away!!! Got into rent money and now may be kicked out for non payment as it’s been over a week and Sedgwick isn’t returning my calls and knows that money was for my rent! If needed I have 4 attorneys ready if needed and they will give me five cars”

Helpful Report

Posted 2 years ago

“Sedgwick is a horrible company to deal to. They will ensure that your claim is paid out. The staff do not have any empathy and are unprofessional, rude and disrespectful towards customers. They will try to find another issue with your house so that the insurance do not pay out and their surveyor is not fully qualified. Their credentials cannot be viewed online. DO NOT TAKE an insurance policy with RSA they are crooks,”

Helpful Report

Posted 2 years ago

“Denies all claims without independent reviews”

Helpful Report

Posted 2 years ago

“It is the blind leading the blind. You could call every 10 minutes and ask the same question and I promise you will get a different answer every time. None of which will be right.”

Helpful Report

Posted 2 years ago

“One star service. I am not represented properly by agent. Nothing got paid. Salary is late every time”

Helpful Report

Posted 2 years ago

“They are a Horrible Company. Have had to deal with them multiple times and they have ooor communication. They lie and send you false hope texts and they ignore your calls . You never get to speak to your examiner. They cause more stress and anxiety then I already have. I never want to deal with them again. They need everyone to file a lawsuit against them for their horrible business practices. They dont listen to your Drs or you. They drag you on where you are not able to pay your bills just because they dont want to mess with your claims or come up with excuses. Im over it. Im at the point where I am ready to file a lawsuit for emotional distress. I am the only one working and suffer from anxiety panic attacks and depression and they are causing me to be more sick dealing with their lowzy tactics. Sedwick needs shutdown for good. Stop falsifying peoples lifes and what their Drs are telling you.”

Helpful Report

Posted 2 years ago

“They refused my short term disability after delivery of my child. They also refused my FMLA after delivery of my child. My own husband had accepted FMLA with his company on me before I even had FMLA on myself. I'm the one recovering from child labor! Everyone on these reviews should get a lawyer and file a huge lawsuit against this company. Put them out of business. They deserve to rot like they let their customers who've struggled with their own personal health issues and had no support.”

Helpful Report

Posted 2 years ago

“My hubby was hurt. His job unfortunately uses Sedgewick for short term disability claims. His case manager told us we needed a letter from the state that either says approved or denied. Not once did he say you need to go through the state in order to get paid. They are very vague with how things work and trying to get your case manager to call back is a nightmare. We called twice and got 2 completely different answers about his case. So if you live in the State of Washington as soon as you file a disability claim with these idiots you have to file with the state immediately in order to get paid. They do not tell you this. After reading other reviews it seems like they do put customers first anyways.”

Helpful Report

Posted 2 years ago

“Took Paternity leave, my representative rarely answered the phone and there was no way to leave a message. Also they told me I had 10 days remaining of leave and I asked to use them and all it was approved. When I took those days they never informed me I in fact only had 8 days left and only emailed my supervisor saying my return to work day was 2 days earlier then what was discussed so now I have to use my personal days to cover 2 full days of pay off due to sedgwicks errors. Also the website tracker for used and available days is never correct do NOT go by that it says i still have 6 weeks available.”

Helpful Report

Posted 2 years ago

“My travel trailer was hit by a Cinta vehicle (insured by Sedgwick) on 5/23/23 while driving in Phoenix. I have left multiple phone messages and have been unable to speak with an adjuster, supervisor or director to discuss my damage. No one has returned my calls.”

Sedgwick Claims Management Services 1 star review on 20th June 2023

Helpful Report

Posted 2 years ago

“Sedgwick is a fraud. My claims adjuster calls my doctor and strong arms him to change my medical status without even notifying me. Then my doctor cancels my appt and claims adjuster threatens to stop my workers comp pay because I wasn’t able to reschedule in 2 weeks due to how busy the doctor was to reschedule. They are a complete fraud and need to be sued.”

Helpful Report

Posted 2 years ago

“Daughter hurt on job at Safeway and did not pay full bill from hospital. 19 and she still owes$598.00.”

Helpful Report

Posted 2 years ago

“Sedgwick is very unprofessional and does not deliver what they claim they do. I was involved in a vehicle accident 4/1/23. Claim agents Licia Dolan-Velotta and Amber Douangboupha will not update me of the status of the claim and they’re ignoring my emails. Sedgwick if you’re claiming to do good business and handling auto repairs in a quality manner, why haven’t my claim representatives done anything to help move the property damage repair to my vehicle? The actions of your agents are a reflection of your company.”

Helpful Report

Posted 2 years ago

“This place is a joke. Was approved for intermittent days. When I finally use it. It says I'm approved for only 8hr shifts. I rarely work 8hrs, usually 12 hour shifts. The standard was way better.”

Helpful Report

Posted 2 years ago

“I have been dealing with them since April for a claim under Buffalo Wild Wings because I fell in their Lincoln NE location due to a rug that should not have been on the floor anymore since was rippled and didn’t lay flat. I have been given the run around by Brash Russell at Sedgwick. On May 23 I received an email that my claim would have a decision in 2 to 3 business days and now it’s 6/6 and still no email from Sedgwick. I sent an email to the CEO today. I will see what happens now. I’m ready to find a lawyer since I broke ribs when I fell at the location.”

Helpful Report

Posted 2 years ago

Sedgwick Claims Management Services is rated 1.1 based on 845 reviews