Sedgwick Claims Management Services Reviews

Name: Sedgwick Claims Management Services
Rating: 1.08

1.1 Rating 845 Reviews

2 %

of reviewers recommend Sedgwick Claims Management Services

Company Reviews

Questions

Metrics

1.1

Based on 845 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 3%
Accurate And Undamaged Orders	Greater than 46%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Sedgwick Claims Management Services made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sedgwick Claims Management Services 1 star review on 11th June 2025

Anonymous

Sedgwick Claims Management Services 1 star review on 25th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company is obviously purposely run to drive (injured/ill) customers completely insane. There are zero ethics being put into this company, and Amazon should be ashamed of themselves for continuing to use Sedgewick. The employees we dealt with at Sedgewick either believe the lies they told us, or they're evil. It's a total mind f*ck to deal with them on any level.”

Helpful Report

Posted 2 years ago

“Fraudulent company. Whenever class action starts notify me. Lots of evidence.”

Helpful Report

Posted 2 years ago

“When I first took my leave I asked for short term disability, Sedgwick filed it as an intermittent leave. When I was finally able to talk to someone that actually listened she informed me it was now a new claim. For real??!! So I had to take another set of forms to my PCP to fill out for me. The first set of papers were faxed by my PCP 3 times. I finally had to go to my job for them to be faxed a 4th time. The weird thing about it is I was told it was approved, but now with the new set of documents it's under review yet again! Are they taking the money out of their pockets to pay for my claim? I really was gullible enough to think they were going to do the right thing. My bad!! It counts against your FMLA and the only ones that benefit from it is my employer. Could someone please explain to me why they don't follow the federal government guidelines and get away with it. The ADA was put into place to protect those unable to work. I'm far from finished with this. My late husband was an attorney and I am a nurse by profession. My husband taught me well about discriminating against people with disabilities.”

Helpful Report

Posted 2 years ago

“HORRIBLE COMPANY. The worst experience I’ve ever had getting time off for having a baby. State of CA EDD is much easier to deal with than Sedgwick. I was approved and paid no problem at all from California. Best of luck to anyone having to deal with the worst claims company ever.”

Helpful Report

Posted 2 years ago

“They act like your emergency is important but when the medical review comes, bam, you have very little coverage. They need to me proactive in getting the information from the medical field. The medical field is all scared about workman's comp lawsuits.”

Helpful Report

Posted 2 years ago

“Sedgwick is the absolute worst company on the planet. Where should I begin? 2 years ago, my son was diagnosed with a rare aggressive form of brain cancer and I had to take a leave of absence while my son fought for his life and almost died three times. I took a claim out with Sedgwick and it took them 3 months of me fighting with them while my son was fighting for his life to even get paid. They took all of my PTO and took over 3 months to pay me. Flash Forward to now when I had to take another claim because I injured my shoulder at work. They have only paid me twice and have again taken all of my PTO when they weren't suppose to. They stopped paying me because they said my doctor never sent over any paperwork that was needed when my doctor has sent everything over four times. I have spoke with multiple people at Sedgwick and all of them have denied ever getting any paperwork, said they sent it to me when they didn't and instead send it to me a month after it was needed along with closing my claim and not paying me for almost 2 months. I called multiple times and every time I am told something different. I contacted my doctor's office and they sent me everything that was sent to Sedgwick and they still are telling me they never received anything. I've been unable to pay any bills because they refuse to get my claim in order and pay me. I would never wish this company on my worst enemy.”

Helpful Report

Posted 2 years ago

“Sedgwick is the WORST company I have EVER dealt with. Donna is rude and left rude voicemails all of the time because we had to re submit paperwork 15 times as the agents kept telling incorrectly. In the last week I had the system tell me I have no claim, get an agent who did not notate the "manual form" he submitted for an absence so they have to "review the call" had another agent hang up on me, and they LOST the fax my son's doctor sent over and I had to go re print, deliver and help her fill it out all because the agent she called to walk her through it again told her wrong info to begin with (and she didn't want to re submit 15 times like last year) they also literally told her to LIE on official paperwork which is ILLEGAL.”

Helpful Report

Posted 2 years ago

“Worst company ever Not able to speak with a adjuster My offcycle check has been pending since 5/17 and payday is 5/25 and it’s still pending They blame my employer for everything when it is sedwick! On top of being sick we have to deal with this bull!! Not fair to anyone to have to go through this !!”

Helpful Report

Posted 2 years ago

“I wish I could give negative stars. I no longer work for Walmart, but I had to deal with Sedgwick quite a few times and every single time it was nothing but stressful and inconvenient. I had an 8 week medical leave due to surgery and was not paid until a week before I went back to work. They denied my leave for covid because I wasn’t sick enough to be in the hospital (even though I tested positive 3 times on both home and lab tests, and worked in food service so it was LITERALLY illegal for me to be at work). Recently I injured my ankle and went to the emergency room and then an orthopedic doctor. The orthopedic doctor put me in a walking boot and said I could return to work on light duty. Sedgwick didn’t send the paperwork to my doctor until almost a week after my initial claim, and I’m sure they only did so because I contacted them about it. I left Walmart for a new job within the following two weeks, but I was in consistent contact with HR, who informed me that they never received any information whatsoever from Sedgwick. Today I was informed that my claim was denied due to not receiving information from my doctor. Not that it matters anymore since I’m working elsewhere, but this is entirely false, as I actually watched them fax the paperwork to Sedgwick after I signed the release form at the doctor’s office. This company is inconsiderate, unreliable, and overall a nightmare to work with. 0 stars. Do not recommend.”

Helpful Report

Posted 2 years ago

“My PCP and a specialist both determined the same diagnosis I have. Sedgwick declined my short term leave. Had multiple appointments with both Doctors and the reason for the denial were 1) didn't follow health care process 2) the medical I received was not conducive with the reason for my short term leave. It's ironic that both my doctor's came up with my treatment plan but somehow Sedgwick knows more than my doctor's about me. I agree with the other review that there needs to be something done about Sedgwick handling of these cases, perhaps a joint lawsuit against Sedgwick. Every person you can actually get a hold of tells you a different story. One person will say they have all the information they need. Then they deny your case and say you didn't give enough information. I had to deal with a case worker Mitch, who would never return calls or emails but just went and denied my claim. What horrible communication this company has. They must only approve family members”

Helpful Report

Posted 2 years ago

“Sedgwick is the worst insurance company ever. They are late on all TTD payments and don't respond to attorneys. I don't see how company's use there services.”

Helpful Report

Posted 2 years ago

“The case manager is hard to reach. Would take a week or more to respond to messages in the portal/account. She would not answer the phone call. Not a great experience so far. I wish my company did not contract to them.”

Helpful Report

Posted 2 years ago

“Let's say my case started badly after being injured on the job they recorded the incident but Noone told me about worker comp I finance all my medical treatment. When the doctor pulled me out of work(SURGERY) HR got nervous and sent my case to Sedgwick. I waited 1 month b4 I got a dollar and medical attention. When I do get medical attention I had to see 5 doctors remind u I got all my 🩻 MRIs and they still started from scratch. After changing 3 adjusters and getting surgery done OH LORD the nightmare 😫 starts the doctor at Garden State Orthopedic F$#k up my nervous system then my adjuster Glen Lumbar went missing not even his supervisor Amanda replied. Then a nurse case manager came on board she tried 🙄. They paid for NOTHING after their surgeon messed me up. They send me to pain management big joke the man had no clue what he was doing. He said I was wrongly diagnosed so I handed him a neurologist's report he jump on his 🖥 and Google and then run me out of his office. I just paid for all my treatments then I went back to the surgeon he send me back to work full duty I said sir I'm not fully healed I went back and in 5 minutes opt manager pull me out and it's 2 months now and I can't see the doctor...the doctor released me back to work with fluid in my knee. When I reach out to my adjuster he forward the message to his supervisor that replied by saying u have an attorney DO NOT CONTACT us see u in court. These r some HEARTLESS mfrs but I will pray 🙏 for their kids that karma doesn't reach dem...”

Helpful Report

Posted 2 years ago

“This company needs to be reported to Better Business Bureau, THE WORST. I am exhausted of trying to communicate with them. My husband claim was reported to them since February 14,2023 the accepted the claimed but is not moving forward. Kori S. who is in charge of the claim does not respond to emails or phone calls. I am tired of this, If I don't here from Sedwick soon I will get a lawyer, I should it done that at the beginning I would it safe me a lot of headaches.”

Helpful Report

Posted 2 years ago

“Worst customer service ever, cannot get a response via phone or email regarding my claim.”

Helpful Report

Posted 2 years ago

“Absolutely the worst insurance company ever. Most excuses I've ever heard and they keep giving me the run around. The claims adjuster is very mean and don't ever seem to be happy. She couldn't give to s**ts about losing my mom in the auto accident. Something needs to be done either a huge lawsuit or cancel this insurance company completely.”

Helpful Report

Posted 2 years ago

“This has been the worst experience of my life? My car was damaged through no fault of my own with a cost of £2200 to repair and this company has wormed their way out of any responsibility on behalf of three client ? The couldn't even get my name right thats how unprofessional they are. They did zero investigation before they came to the conclusion there client wasnt to blame and they were not going to pay me out. Luck has it I now have a witness and I am contemplating taken them to court ? Watch this space sedgwick im coming for you 😡😡😡😡”

Helpful Report

Posted 2 years ago

“I had back surgery in January got approved for short term disability when it was a month proper to my back to work date my doctor added more time off cause my body is healed enough for me to preform my job performance. They waited until 3 days before my claim expired and faxed over paperwork for my doctor when they knew a month proper. Instead of me relaxing and healing. This company have you stressing during your time of resting. Now I have to appeal a decision that was made by people that are not doctors never to make a decision on my heath. Somebody make ot make sense. I hate my job changed to this company it's been a hot mess from day one.”

Helpful Report

Posted 2 years ago

“Sedgwick Literally Ignored ALL of my emails, and phone calls for THE ENTIRE TIME my STD Claim was open. They asked me for updated medical documents, set a due date, I submitted my documents 2 days prior to their own due date along with PROOF that they did IN FACT GET THE DAMM DOCUMENTS, then they continued to Ignore my emails to confirm, then LITERALLY RAN OUT THEIR OWN CLOCK, CLOSED THE CLAIM, Then called me laughing about it in my face LYING THEIR ASSES OFF saying "Oh we haven't gotten anything". They dont care about people. They're liars, and they're always working on a sociopathic Darwinistic side agenda which is their approach to business.”

Helpful Report

Posted 2 years ago

“Terrible company to have to deal with! I was on leave for a medical condition that resulted in surgery. I had my pay “garnished” twice for a leave that lasted a month because I was told I was overpaid twice. I was supposed to be on paid leave until 3/20 per my provider however Sedgwick only approved me to be on leave til 3/14. How does my provider have no say in how long I need to be out for? The issues I’ve had with my company AND Sedgwick and getting paid make me want to leave the company I work for altogether”

Helpful Report

Posted 2 years ago

Sedgwick Claims Management Services is rated 1.1 based on 845 reviews