Sedgwick Claims Management Services Reviews

Name: Sedgwick Claims Management Services
Rating: 1.08

1.1 Rating 818 Reviews

2 %

of reviewers recommend Sedgwick Claims Management Services

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Metrics

1.1

Based on 818 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 4%
Accurate And Undamaged Orders	Greater than 46%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Sedgwick Claims Management Services 1 star review on 25th January 2025

Anonymous

Sedgwick Claims Management Services 1 star review on 20th January 2025

William Jones

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Similar to the rest of the reviews, the response time is the worst I have seen with any company. Truthfully, I am not sure how they still have any customers. What happened: I tore my ACL and had meniscus damage; it took 3 weeks after the incident to get an MRI. After the MRI, I did not get a response from them for just shy of 2 months to finally respond with acceptable orthopedics to go see which led to surgery after meeting with the doctor then scheduling the surgery. I am still waiting to hear what my options are for Physical Therapy, but we are approaching 4 months. The amount of atrophy in my injured leg is insane; my legs look like they belong to two different people. I will be taking them to court over this. TLDR; Do not use sedgwick as your insurance company”

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Posted 2 years ago

“Sucks😝🤔☢️”

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Posted 2 years ago

“Sedgwick is an atrocious, joke of an organization! My claims manager was Tamera Chance and she left much to be desired. It’s takes her days to respond even after sending correspondence via emails and phone. Their communication system is laughable. The gather misinformation that makes it appear that a claimant it out of compliance. So it on claimant to keep track of all paper work and follows because they will not maintain good records. It took we to get my claim initiated and get my first payment. I fell behind 2 months on bills waiting for them. I am quoting job because I cannot work for a company who would intrusive their employees’ benefits to this circus of an organization.”

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Posted 2 years ago

“Unbelievably poor service. Phone calls can take up to an hour to get through and then drop without warning. A simple claim for less than £200 is now entering week 6 despite all requested information being given on day one. Avoid this company!”

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Posted 2 years ago

“Everyone that I have spoken to with Sedgwick is so unprofessional and rude. It’s clear that nobody enjoys their job and has no intent on helping their clients. Ashlee Goslik was the first casualty claim’s specialist I was assigned to when someone hit my car and I needed to get it repaired. She was so rude and demeaning via email. She made you feel like a complete idiot after I apologized for asking so many questions as I had never been through this process before. Emails such as “In my email to you on 7/25/2022 I explained the process. You can view the email in the thread below. If you have any questions, let me know.” As if I couldn’t read or understand. She was so rude but thankfully my case was transferred to Nicole Baker who was a Sr. Auto Adjuster. She was friendly enough via email but again, hard to reach and took a long time to get back to you. After the car was fixed, I called Sedgwick back to file a diminished value claim and was assigned to Regina Scott. Every single time I talk to her on the phone, you can tell how much she hates this job. She is so rude and literate doesn’t have time for you. Getting ahold of her is also impossible regardless of how many voicemails you leave her. It’s funny because she sounds so friendly on her voicemail recording but the woman you talk to on the phone is someone completely different. I tried to remember to be the bigger person and remain kind and sweet but after not hearing back for weeks, I was over that. I assumed her email is the same as Ashlee’s and Nicole’s (first name.last name) and sent her an email but I will be calling and asking to speak with her supervisor if I can’t get ahold of her by next week. This whole process has been horrible and I pray that I never have to deal with anyone from this company ever again.”

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Posted 2 years ago

“They are simply a filler for their clients. There role is to evade contact, send out contact letters requesting same information to exhaust you. You can mail email and jump through every hoop and they will come up with any loophole not to pay the claim. They are slimy and they will have to merge with someone sooner rather than later.”

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Posted 2 years ago

“The absolute worse company for handling claims on employee’s behalf. Just awful people, they are only interested in helping your claim be denied. Poor communication skills and people skills. I hope they go out of business and lose all of the multiple contracts they have. Worse thing that ever happened to my company. I believe the company has instructed them to try and deny as many claims as possible to scare workers to come to work sick and in pain even though they claim they don’t want you to work under those situations. Fuckum!!!”

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Posted 2 years ago

“4 week wait, nobody returning calls, 30 minute wait each time you call them only to be told the same old story! Terrible”

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Posted 2 years ago

“Rude rude rude...i got an email from a lady that was so condescending, I was appalled. I hate that Amazon uses this place!!!!!! Sharon Mccoy needs to work on her people skills!!!”

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Posted 2 years ago

“They are the worst. They can not get dates right. It is impossible to speak with anyone other than a work from home customer service rep. They do not return calls and there is no communication between anyone at all. Are they really saving companies money? The lowest bid on a service is not always the best bid. My company was doing better when this was handled by in house employees.”

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Posted 2 years ago

“I have a uhaul storage locker, I pay to have the contents insured. A water line burst and damaged te contents of my locker. Uhaul employees threw away some of my items because of the damage. Its been over a year and although there was initial contact I have not been able to get in contact with anyone from Sedgwick for the last 5 months. I call every day and send emails (Kathleen Hilson) but never any response. Starting to get very frustrated with the lack of professionalism and curiosity this company shows. But from the reviews I've read, it seems to be their standard practice.”

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Posted 2 years ago

“I was giving a claim number #134068438 by the adjuster name Alvarez after submitting all evidence the guy asking for Car title all methods to frustrate other part in other not to pay for damage done on my vehicle. Several communication was made both email and phone calls. They are fraudulent insurance company the public should desist from patronizing such company Sedgwick . I just receive a letter that my phone was unreachable very laughable . Rotimi.”

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Posted 2 years ago

“left a 97 year old lady without hot water for 7 days now and nobody gives a monkey's, awful company avoid at all costs, really poor customer service, they deserve to go bankrupt”

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Posted 2 years ago

“Where to start you get the call and from the start they dictate what they are doing not what they can do for you. They work on the behalf of the insurance company to save them money they will tell you it can be repaired just by taking a photo then the emails start that's when they price the works at just from a photo. The adjustor turned up with a clip board and lazer to measure didn't even place a hand on the work needed ? I had to make safe and remove the material from the footpath after they left. I have had three builders to my premises and all have said that it can't be fixed needs replacing but Sedgwick will still send emails to say otherwise. I have been with my insurance company for over 10 years and this is the first claim and it's none fault incident so claiming off the other insurance company to which I found out are both the same trading under different names hence Sedgwick to bully boy tactics and save them the payout. Best to check and gather information for yourself photos independent builders etc. Also check out insurance bullying on Google and get clued up as solicitors are willing to step in and have had to take these companies on don't get pushed around with insurance jargon and seek legal advice. And on renewal shop around as loyalty is not rewarded.”

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Posted 2 years ago

“The absolute worse company or employees to try and reach. Best Buy employee hit my car back on 11/3 I have tried to reach the agent that's handling the claim and its now 12/28. No response no calls. My insurance had to pay for damages and waiting to get reimbursed for my deductible and other fees taken out from the rental car company. This company is a disgrace!!”

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Posted 2 years ago

“Bankrupting our family over legit claims with multiple doctors and surgeons testifying as to my husband’s need for hip surgery. Absolutely the worst company and disgusting how terrible they treat people. They should be sued for malpractice! As if being unable to work and being in severe pain isn’t bad enough they make a very simple process horribly complicated and delay basic medical care! How are they getting away with this?!?!?! #classactionagainstsedgwick”

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Posted 2 years ago

“A lowes truck hit my car in a parking lot with my kids in the car. No one was returned any phone calls or emails. This is extremely frustrating and unexceptable. The contact person is Rebekah and only works till 3 if she is a real person. I have call everyday since Thursday last week. Her email is now a failed delivery.”

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Posted 2 years ago

“We’ve had to deal with them over a home claim for water damage this incident happened 3 months ago we still don’t have anything settled and we cannot seem to get a hold of anyone by email or phone it’s a real joke of a company!!!!!!!!”

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Posted 2 years ago

“OMG ... THEYB ARE MORE THAN MESSED UP THERE CHECK BOUNCED .... AND THEY DID WANT TO PAY FOR ...LATE FEWS ... Shannon Sedgwick was on San Antonio Woman ... frontbpage .. Wearing a 10 thousand dollar suit ... How selfish ... My check was for less thab 1000.00 .. And it BOUNCED .... DOES SHE KNOW Jesus ... What would Jesus Do ..???? Not at alll .... What does money do for them ..... .”

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Posted 2 years ago

“These are some of the most unprofessional, dumbfounded individuals I and my coworkers have ever dealt with. Not one of them can or are willing to put forth the effort of doing thier jobs correctly. The new hires are not properly trained, and won't answer our calls because they can't do the jobs that they were so called, trained to do. What a Crappie company!”

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Posted 2 years ago

Sedgwick Claims Management Services is rated 1.1 based on 818 reviews