Sedgwick Claims Management Services Reviews

Name: Sedgwick Claims Management Services
Rating: 1.08

1.1 Rating 845 Reviews

2 %

of reviewers recommend Sedgwick Claims Management Services

Company Reviews

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Metrics

1.1

Based on 845 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 3%
Accurate And Undamaged Orders	Greater than 46%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Sedgwick Claims Management Services 1 star review on 11th June 2025

Anonymous

Sedgwick Claims Management Services 1 star review on 25th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible to deal with following a no fault accident in a Budget rental car.”

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Posted 2 years ago

“Sedgwick is horrible to deal with They denied my LOA claim saying that I didn't return my doctor's forms by the due date I had returned them a week before the due date When I called they said that they had the forms My claim was still showing closed and denied online so I called again Then it was that the doctor needed to write a letter in addition to the forms (that they provided) that I had turned in My HR manager had to intervene and get the points taken off from when I was out for my surgery”

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Posted 2 years ago

“Sedgwick employees have not accountability to return calls or answer inquiries once they get your initial statement of the injuries. The rep will tell you that they are your contact but you never hear from them again. Messages and emails are never answered. They make up lies the closer you get to mediation to try to intimidate you and scare you giving false narratives to the opposing attorney meant to damage your credibility with your attorney. I can’t imagine working for such a company that is so crooked. What’s the use in being a workers comp insurance company when you operate solely to ignore and delay treatment? Most of their approved physicians and therapists I encountered are just as crooked. Forget about providing care in the patients best interest. Their focus is on Sedgwick sending them more injured employees to screw over. It’s a corrupt system! Everybody is in it to make money for themselves at the injured workers expense. You can’t win against the system.”

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Posted 2 years ago

“This company should be shot. They are BUMS! They are LIARS, won't return calls, do dirty work for clients and harm honest working people. They're available to start a claim and afterwards go ghost. This is a cheap employer's GOLDMINE of a company. Now we know how they keep premium cost down. BUMS!!!”

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Posted 2 years ago

“My rep assigned us Deandre. I have made several attempts to call, message and request a supervisor callback with absolutely no response for 2 weeks. When I finally got a callback from Sedgwick I’m unable to hear what the person is saying so I ask for a callback and of course there has been no returned phone. Clearly they lack the ability to sympathize or empathize with their patients. I’ve worked with Sedgwick where Sedgwick processed the main short term disability claim and I processed the buy up plans and i experienced the same aggravation of no one responding or taking time to speak to the customer or message the customer and now I’m dealing with the same issues as a patient. I wish I could give 0 stars because that’s exactly what is deserved.”

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Posted 2 years ago

“Absolutely the worst. They were not helpful and my examiner was never available.”

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Posted 2 years ago

“This brilliant company is contracted out by my employer. Despite sending in paperwork from my doctor that met all the legal conditions of temporary medical leave in the state I live in (New Jersey), my medical leave was denied. Now the company I work for is threatening to terminate me. I believe they lost my paperwork because I received multiple letters, past due, instructing me to send in the exact paperwork I had already mailed to them by a date that...had already passed. Great company, absolutely go on medical leave with them if you want to lose your job. Message received: go to work, and let the health department sort out the fallout.”

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Posted 2 years ago

“Similar to the rest of the reviews, the response time is the worst I have seen with any company. Truthfully, I am not sure how they still have any customers. What happened: I tore my ACL and had meniscus damage; it took 3 weeks after the incident to get an MRI. After the MRI, I did not get a response from them for just shy of 2 months to finally respond with acceptable orthopedics to go see which led to surgery after meeting with the doctor then scheduling the surgery. I am still waiting to hear what my options are for Physical Therapy, but we are approaching 4 months. The amount of atrophy in my injured leg is insane; my legs look like they belong to two different people. I will be taking them to court over this. TLDR; Do not use sedgwick as your insurance company”

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Posted 2 years ago

“Sucks😝🤔☢️”

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Posted 2 years ago

“Sedgwick is an atrocious, joke of an organization! My claims manager was Tamera Chance and she left much to be desired. It’s takes her days to respond even after sending correspondence via emails and phone. Their communication system is laughable. The gather misinformation that makes it appear that a claimant it out of compliance. So it on claimant to keep track of all paper work and follows because they will not maintain good records. It took we to get my claim initiated and get my first payment. I fell behind 2 months on bills waiting for them. I am quoting job because I cannot work for a company who would intrusive their employees’ benefits to this circus of an organization.”

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Posted 2 years ago

“Unbelievably poor service. Phone calls can take up to an hour to get through and then drop without warning. A simple claim for less than £200 is now entering week 6 despite all requested information being given on day one. Avoid this company!”

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Posted 2 years ago

“Everyone that I have spoken to with Sedgwick is so unprofessional and rude. It’s clear that nobody enjoys their job and has no intent on helping their clients. Ashlee Goslik was the first casualty claim’s specialist I was assigned to when someone hit my car and I needed to get it repaired. She was so rude and demeaning via email. She made you feel like a complete idiot after I apologized for asking so many questions as I had never been through this process before. Emails such as “In my email to you on 7/25/2022 I explained the process. You can view the email in the thread below. If you have any questions, let me know.” As if I couldn’t read or understand. She was so rude but thankfully my case was transferred to Nicole Baker who was a Sr. Auto Adjuster. She was friendly enough via email but again, hard to reach and took a long time to get back to you. After the car was fixed, I called Sedgwick back to file a diminished value claim and was assigned to Regina Scott. Every single time I talk to her on the phone, you can tell how much she hates this job. She is so rude and literate doesn’t have time for you. Getting ahold of her is also impossible regardless of how many voicemails you leave her. It’s funny because she sounds so friendly on her voicemail recording but the woman you talk to on the phone is someone completely different. I tried to remember to be the bigger person and remain kind and sweet but after not hearing back for weeks, I was over that. I assumed her email is the same as Ashlee’s and Nicole’s (first name.last name) and sent her an email but I will be calling and asking to speak with her supervisor if I can’t get ahold of her by next week. This whole process has been horrible and I pray that I never have to deal with anyone from this company ever again.”

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Posted 2 years ago

“They are simply a filler for their clients. There role is to evade contact, send out contact letters requesting same information to exhaust you. You can mail email and jump through every hoop and they will come up with any loophole not to pay the claim. They are slimy and they will have to merge with someone sooner rather than later.”

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Posted 2 years ago

“The absolute worse company for handling claims on employee’s behalf. Just awful people, they are only interested in helping your claim be denied. Poor communication skills and people skills. I hope they go out of business and lose all of the multiple contracts they have. Worse thing that ever happened to my company. I believe the company has instructed them to try and deny as many claims as possible to scare workers to come to work sick and in pain even though they claim they don’t want you to work under those situations. Fuckum!!!”

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Posted 2 years ago

“4 week wait, nobody returning calls, 30 minute wait each time you call them only to be told the same old story! Terrible”

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Posted 2 years ago

“Rude rude rude...i got an email from a lady that was so condescending, I was appalled. I hate that Amazon uses this place!!!!!! Sharon Mccoy needs to work on her people skills!!!”

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Posted 2 years ago

“They are the worst. They can not get dates right. It is impossible to speak with anyone other than a work from home customer service rep. They do not return calls and there is no communication between anyone at all. Are they really saving companies money? The lowest bid on a service is not always the best bid. My company was doing better when this was handled by in house employees.”

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Posted 2 years ago

“I have a uhaul storage locker, I pay to have the contents insured. A water line burst and damaged te contents of my locker. Uhaul employees threw away some of my items because of the damage. Its been over a year and although there was initial contact I have not been able to get in contact with anyone from Sedgwick for the last 5 months. I call every day and send emails (Kathleen Hilson) but never any response. Starting to get very frustrated with the lack of professionalism and curiosity this company shows. But from the reviews I've read, it seems to be their standard practice.”

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Posted 2 years ago

“I was giving a claim number #134068438 by the adjuster name Alvarez after submitting all evidence the guy asking for Car title all methods to frustrate other part in other not to pay for damage done on my vehicle. Several communication was made both email and phone calls. They are fraudulent insurance company the public should desist from patronizing such company Sedgwick . I just receive a letter that my phone was unreachable very laughable . Rotimi.”

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Posted 2 years ago

“left a 97 year old lady without hot water for 7 days now and nobody gives a monkey's, awful company avoid at all costs, really poor customer service, they deserve to go bankrupt”

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Posted 2 years ago

Sedgwick Claims Management Services is rated 1.1 based on 845 reviews