Sedgwick Claims Management Services Reviews

Name: Sedgwick Claims Management Services
Rating: 1.08

1.1 Rating 845 Reviews

2 %

of reviewers recommend Sedgwick Claims Management Services

Company Reviews

Questions

Metrics

1.1

Based on 845 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 3%
Accurate And Undamaged Orders	Greater than 46%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Sedgwick Claims Management Services made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sedgwick Claims Management Services 1 star review on 11th June 2025

Anonymous

Sedgwick Claims Management Services 1 star review on 25th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Where to start you get the call and from the start they dictate what they are doing not what they can do for you. They work on the behalf of the insurance company to save them money they will tell you it can be repaired just by taking a photo then the emails start that's when they price the works at just from a photo. The adjustor turned up with a clip board and lazer to measure didn't even place a hand on the work needed ? I had to make safe and remove the material from the footpath after they left. I have had three builders to my premises and all have said that it can't be fixed needs replacing but Sedgwick will still send emails to say otherwise. I have been with my insurance company for over 10 years and this is the first claim and it's none fault incident so claiming off the other insurance company to which I found out are both the same trading under different names hence Sedgwick to bully boy tactics and save them the payout. Best to check and gather information for yourself photos independent builders etc. Also check out insurance bullying on Google and get clued up as solicitors are willing to step in and have had to take these companies on don't get pushed around with insurance jargon and seek legal advice. And on renewal shop around as loyalty is not rewarded.”

Helpful Report

Posted 2 years ago

“The absolute worse company or employees to try and reach. Best Buy employee hit my car back on 11/3 I have tried to reach the agent that's handling the claim and its now 12/28. No response no calls. My insurance had to pay for damages and waiting to get reimbursed for my deductible and other fees taken out from the rental car company. This company is a disgrace!!”

Helpful Report

Posted 2 years ago

“Bankrupting our family over legit claims with multiple doctors and surgeons testifying as to my husband’s need for hip surgery. Absolutely the worst company and disgusting how terrible they treat people. They should be sued for malpractice! As if being unable to work and being in severe pain isn’t bad enough they make a very simple process horribly complicated and delay basic medical care! How are they getting away with this?!?!?! #classactionagainstsedgwick”

Helpful Report

Posted 2 years ago

“A lowes truck hit my car in a parking lot with my kids in the car. No one was returned any phone calls or emails. This is extremely frustrating and unexceptable. The contact person is Rebekah and only works till 3 if she is a real person. I have call everyday since Thursday last week. Her email is now a failed delivery.”

Helpful Report

Posted 2 years ago

“We’ve had to deal with them over a home claim for water damage this incident happened 3 months ago we still don’t have anything settled and we cannot seem to get a hold of anyone by email or phone it’s a real joke of a company!!!!!!!!”

Helpful Report

Posted 2 years ago

“OMG ... THEYB ARE MORE THAN MESSED UP THERE CHECK BOUNCED .... AND THEY DID WANT TO PAY FOR ...LATE FEWS ... Shannon Sedgwick was on San Antonio Woman ... frontbpage .. Wearing a 10 thousand dollar suit ... How selfish ... My check was for less thab 1000.00 .. And it BOUNCED .... DOES SHE KNOW Jesus ... What would Jesus Do ..???? Not at alll .... What does money do for them ..... .”

Helpful Report

Posted 2 years ago

“These are some of the most unprofessional, dumbfounded individuals I and my coworkers have ever dealt with. Not one of them can or are willing to put forth the effort of doing thier jobs correctly. The new hires are not properly trained, and won't answer our calls because they can't do the jobs that they were so called, trained to do. What a Crappie company!”

Helpful Report

Posted 2 years ago

“SEDGEWICK is so terrible at getting anything done. Got my car hit by a commercial vehicle took over a year to get it fixed. You suck sedgewick !”

Helpful Report

Posted 2 years ago

“They where very hard to work with and each person told me different things concerning my claim and none where beneficial nor helpful”

Helpful Report

Posted 2 years ago

“you can never get to talk to a supervisor or a manager and some of their agents”

Helpful Report

Posted 2 years ago

“Only looking out for the insurance company will give settle figures with bully boy tactics ie this is what we are doing even though other builders have written the job off as a full rebuild they are willing to repair onto unsafe structure. The quote I was given a a cash settlement worked out less than the materials. Each builder said they would not put their reputation on the work Sedgwick was offering.”

Helpful Report

Posted 2 years ago

“The adjusters NEVER answer the phone. You will always need to leave a message and they NEVER return phone calls. This is the WORST company that I have ever dealt with. They are totally irresponsible and do not care. Avoid at all costs!!!!”

Helpful Report

Posted 2 years ago

“Rude CSRS and the rudest adjusters, have to fight with these people every month to get paid. I paid into this company for 23.5 years. I have been collecting from them for the last three. In 2020 the claimed they overpaid me, so I paid it all back by spring of 2021. Today 11-28-23 I get a letter stating that I owe them from the overpayment in 2020. WTH The best part of this is that the amount they say I’m to repay is less than the amount I paid them, so now they owe me. Plus they still owe me for September and October. Very unprofessional. Then on top of all this, they sent me for an IME. They Dr. I seen spent 24 minutes with me, and each time I tried to explain something, he put his hand in my face and said…stop talking. Never once did he ask for medical records. So in 25 minutes he determines if I and disabled or not. Hmmmm. I sure hope he got paid by these asshats.”

Helpful Report

Posted 2 years ago

“If you care about your well being or your future do not ever work for a company that utilizes Sedgwichs services. They are a privately owned third party company that is only looking out for one thing=it’s clients(which isn’t you!). Your health and well-being as an employee is the furthest thing on their minds. Get an attorney that has fought Sedgwich in the past. They are about the biggest collection of con artists and flat out liars on earth. They have one goal and one goal only=to get a worker back to work (especially if they really do have a bad injury) and to invest as little as possible into your recovery. Please get this into your head. If a company uses their services that’s a clear as day sign of a company that takes great effort to NOT look out for its employees. My claim has been a total nightmare. I’m glad I found a good attorney because Sedgwichs BS runs deep and is well known among most judges.”

Helpful Report

Posted 2 years ago

“Terrible service, communication, web service and claims handling. DO NOT USE THIS COMPANY.”

Helpful Report

Posted 2 years ago

“Awful ... Is an understatement .. Made a claim ... The company that is paying for there service ... What service are they providing ... They send me a check .. They stop payment for no reason ... I had to pay late charges plus ... They send me another check with out late charges plus all bank trips I had to make ... Spoke with a few people .. Very disrespectful ... No extra money yet ... Yes attorney needed ... Ms Sedgwick was on the front cover if a magazine .. She must have needed the money to buy her white suit.... Please find another company for your business .... Bad Management .... I guess that is”

Helpful Report

Posted 2 years ago

“On low end of pay scale. Ever dept is understaffed. Management wants more with no resources. I’d stay away from this place”

Helpful Report

Posted 2 years ago

“This company is by far the worst insurance company I have ever had the displeasure of working with. My wife was involved in a car accident and the other party ADMITTED FAULT to the officer and has actually tried to help us with this case. Sedgwick was given the claim the day after the accident and did not contact us for a week and a half after multiple attempts to contact them. We finally heard back from them and turns out the adjuster was out sick for a week but they never gave anyone her caseload to work. Once we finally heard back we were told that we have to prove to them that we were not at fault for the accident. The other party has tried to contact them telling them its their fault and we have provided documents showing who was at fault. It's been almost 3 weeks since the accident and my car is still in my driveway. Still waiting for them to stop screwing us around. I'm going to get a lawyer involved if this keeps up.”

Helpful Report

Posted 2 years ago

“I was misinformed on multiple occasions. Stafff was rude and uninformed. Reimbursement took a long time. They require you to provide your “set” work schedule even if you work different days every week. That rule is very important because it affects the number of days you are paid. In my case, they shorted me one day of reimbursement and said they couldn’t do anything about it.”

Helpful Report

Posted 2 years ago

“Terrible claims people. You can never talk to the agent that's handling your case on the the phone live. Leave as many messages as you want with your phone number, Jim J. will never call you back. And if he do answer your questions in the message center, it's half-ass answers that don't help.”

Helpful Report

Posted 2 years ago

Sedgwick Claims Management Services is rated 1.1 based on 845 reviews