Sedgwick Claims Management Services Reviews

Name: Sedgwick Claims Management Services
Rating: 1.07

1.1 Rating 912 Reviews

1 %

of reviewers recommend Sedgwick Claims Management Services

Company Reviews

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Metrics

1.1

Based on 912 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 3%
Accurate And Undamaged Orders	Greater than 42%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Sedgwick Claims Management Services 1 star review on 10th October 2025

Michele Kittredge

Sedgwick Claims Management Services 1 star review on 11th June 2025

Anonymous

Anonymous // 01/01/2019

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“They never approve anything and are all garbage people. I wish this company would bankrupt so companies can choose a better co-company to use .”

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Posted 1 year ago

“They sent me a letter. Confirming that my case was not going to be affected, and nothing was needed on my part. Then my case was never approved, and every time I call, they tell me an advisor is not available and that I will receive a phone call the next business day. This company has awful customer service audio, which makes dealing with them that much worse.”

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Posted 1 year ago

“They filed my claim wrong. Saying it was workers comp when it wasn't. Therefore insurance will not pay until it receives a letter saying it wasnt. Cannot get my representative to send that letter. Therefore I have not been paid in 7 weeks.”

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Posted 1 year ago

“I have been out on medical leave and I should have gotten paid the 1st week of June and here it is the middle of July and nothing. My case worker Alison says she has done everything she can. I will not let this go. I hate dealing with these people”

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Posted 1 year ago

“This company is awful I've been told by 4 different people different story evert time I have called I just had a baby and they have been nothing but a problem since day one , I've sent paper work multiple times they say they never received it or it came a month late , my doctor even faxed it they said they never received it and now probably going to lose my job cause this company can't seem to get it together, they should be shut down or they should be getting sued there's not one good review for them this company is a joke”

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Posted 1 year ago

“The absolute WORST company ever to deal with. Don't put yourself through the misery. When you're not liking what's being done, they throw you an "advocate" that makes you believe they are really on your side, FINALLY gets you into a seeing physician, (miracle worker) where all they do is talk back and forth with each other to distract you, but when it gets down to mentioning PTSD??? OHHHHHHH WHEN WERE YOU FEELING THIS WAY??? UHHHHH WHEN MY ARM GOT PULLED OFF OF MY BODY! ARE YOU FREAKIN KIDDING ME. Shame on the company for using such a horrible and cheap management company. If that's what you call them. I call them toilet cleaners. That's what they should be.”

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Posted 1 year ago

“Absolutely the worst company I've ever dealt with. My examiner named Sauda spoke to me disrespectful, condescendingly, and made this process a nightmare. Sedgewick owes me several weeks worth of pay and they have not taken me seriously and seem like they could not care less. Sauda regularly has a crying infant, her television, or mus8c on in the background and does not have the ability to transfer me to a supervisor. I have 2 co workers that have experienced the same exact nightmare. This company is the worst company I've ever been forced to deal with. It is not ok to treat people they way they do.”

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Posted 1 year ago

“Wow, over 550 reviews of the same experience. Where is the auditing of corporate practices like this? I am withdrawing my damage claim to Home Depot just to get my $6K refund and will just have to live with the damage their subcontractor caused instead of fighting any longer with these crooks. Both Home Depot and Sedgwick = zero stars. I recommend against trying to have Home Depot do anything more than supply the products they have in stock and on the self. Look elsewhere for big projects and save yourself from this racket.”

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Posted 1 year ago

“I have been attempting to contact my claim's person with absolutely nothing! I do not want this claim closed as suggested by Sedgwick. Someone please call me.”

Sedgwick Claims Management Services 1 star review on 9th July 2024

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Posted 1 year ago

“Horrible company to deal with both personally and professionally. They are terrible at communicating, refuse to send required documentation even though consents are clearly on file, and customer service is lacking. They're rude and documents always have to be sent 3+ times because they claim they don't receive it despite confirmation receipt proof. Wouldn't recommend to anyone.”

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Posted 1 year ago

“I think they suck! I have gotten attendance points due to these people”

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Posted 1 year ago

“Samantha S from AbsenceOne claims our documents are not legible when we have verified that the documents are readable and sent them to multiple times! This is absolutely unacceptable as this is causing additional stress not to mention other AbsenceOne representatives mentioned they are able to view the documents!!!!!!”

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Posted 1 year ago

“Bad payers”

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Posted 1 year ago

“Everything. I had a stroke. My doctors have sent in paperwork numerous times every time I call they tell me it’s under review. It will be two more days. It’s been two weeks. The people you talk to tell you that it’s above their pay grade to discuss the findings, I had a stroke my doctors confirmed I had a stroke. I don’t know how many ways Work can be filled out. This is ridiculous. Why even bother with short term if you have to go through all this stress is what got me here and I can guarantee you that what they’re doing to me is more stressful than the stress I had , I have bills to pay. I have a disabled husband that I take care of. This is ridiculous.”

Helpful Report

Posted 1 year ago

“Claims agent doesn't seem to look at the paperwork submitted and keeps asking for more documents. Won't accept attending doctor I've been seeing 1-2 times a month filling out forms. Had to have the surgeon fill out forms, also rejected those forms. Then he told me my primary care physician should fill out the forms. This is unacceptable and has caused me anxiety while recovering from surgery. My doctor is charging for extra forms going forward after filling them out multiple times.”

Sedgwick Claims Management Services 1 star review on 2nd July 2024

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Posted 1 year ago

“Bad experience isn't all they lie never get fax forms and don't pay employees who have disabilities MS is a disability that related to lesions on the brain. And the spine and there's still no decision made its pending my daughter be dead before they pay her and it's really sad how they process paperwork my question is can they process that there's legal actions being taken if this was your family member with this disease that has lost her home her car because she can't get paid Sedgwick should be under investigation for the way they process benefits especially when the employee has been pay into short term and long term disability if something was to happen the company needs to replaced by people who knows what the job is about”

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Posted 1 year ago

“My nearly 90-year-old uncle and my husband or exiting Chick-fil-A and, because of the tiny room between the door leaving the restaurant and the door to go outside, and the mat that was not secured on the ground, my uncle fell and hit his head on a table in that tiny room that never should have been there. My uncle was rushed to the ER because he is on blood thinners. Sedgwick is basically saying that it's his fault not theirs. So, if he's just walking down the street and not trying to navigate a tiny room on top of a loose mat with a table that doesn't belong there, he's going to fall down and hit his head and need to go to the ER? What a horrible company! They took no responsibility for their negligence. I suppose companies want that but I will never eat at Chick-fil-A again because they support this!”

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Posted 1 year ago

“Sedgwick is definitely a joke. Make it hard for you to get paid. Then blames everything on disability. I was denied by the state because I didn’t have enough earnings in the quarter to receive payment. But now Sedgwick is telling me to appeal it. Like if I don’t have the money then what’s the point of appealing it. SMH there basically a waist of time and not trying to help at all.”

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Posted 1 year ago

“I have lost so much money from this group because they won't approve my short term disability. They think I can go work a manual labor job 7 days after having 2 tendons repaired in my arm. They won't process claims and leave you hanging. Just a horrible company.”

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Posted 1 year ago

“They never answer calls .takes atleast 3days to respond to emails in which they argue out everything.They wanted us not to buy any damaged stuff until claim is resolved .How do one live without a refrigerator and broken light fixtures for 6months ;duration the claim has been processing.This is ridiculous .No one at any time follows up with a claim.”

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Posted 1 year ago

Sedgwick Claims Management Services is rated 1.1 based on 912 reviews