Sedgwick Claims Management Services Reviews

Name: Sedgwick Claims Management Services
Rating: 1.08

1.1 Rating 837 Reviews

2 %

of reviewers recommend Sedgwick Claims Management Services

Company Reviews

Questions

Metrics

1.1

Based on 837 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 4%
Accurate And Undamaged Orders	Greater than 46%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Sedgwick Claims Management Services made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sedgwick Claims Management Services 1 star review on 11th June 2025

Anonymous

Sedgwick Claims Management Services 1 star review on 25th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We treated a client of Sedgwick in November and December of 2023. We submitted the required paperwork via email and fax several times. We have contacted several departments and people listed for this clients claim and have been given the run around for months now! We still have not been paid the almost $1000 for services rendered! Today we called yet again and are now being told that we have to talk to the new claims adjuster for this clients case and resubmit the mountain of paperwork again…even though last week we spoke to someone who found everything and said she was going to submit it for payment. We will never accept a client from this company again, ever. The customer service has been very poor, rude, and unhelpful! They are giving us the run around so they don’t have to pay. We will try calling the final supervisor today and if we don’t get paid I will be filing a lawsuit and bad faith claim against this company with the attorney general in Colorado. Please join us if this company has screwed you over too! (Based off these reviews I expect this to get large!) Intrepid Bodyworks”

Helpful Report

Posted 1 year ago

“Auto appraisal after an accident was a complete failure. Guy drove up , got out of his car, took a couple pictures and left. Wrote appraisal up as " cosmetic damage", "driveable" when in fact the the front axle, spindle, and other steering components were all bent rendering the vehicle UNSAFE to drive. Now, 4 weeks later, after multiple calls to Sedgewick( absolutely clueless representatives), insurance company and agent, we finally got the go ahead to order parts. This is by far the worst company for auto appraisals. Even our insurance agent has made a note to NOT use Sedgwick ever again.”

Helpful Report

Posted 1 year ago

“Most of the other comments explain my experience. It’s dreadful”

Helpful Report

Posted 1 year ago

“WORSE COMPANY!!!!! RUN DONT WALK SOMEWHERE ELSE!!!!!!”

Helpful Report

Posted 1 year ago

“You pepole suck your in-house so call doctors are getting commission on screwing pepole did they even go to school. If anyone dealing withe them get someone and take them to court. Get a lawyer you will win.”

Helpful Report

Posted 1 year ago

““This is the worse of the worse.I have been on leave since April 12th and still nothing not to mention my doctors have turned in all necessary paperwork....these people have no experience at all..it takes two days to return a call..they don't tell you what is needed to complete your claim..they send you around in circles for weeks and still you have no resolution. I have been waiting two months and still waiting on a resolution and a check. They don't even deserve one star.”

Helpful Report

Posted 1 year ago

“This is the worse of the worse...these people have no experience at all..it takes two days to return a call..they don't tell you what is needed to complete your claim..they send you around in circles for weeks and still you have no resolution. I have been waiting two months and still waiting on a resolution and a check. They don't even deserve one star.”

Helpful Report

Posted 1 year ago

“Worse company in the industry Lazy unprofessional people”

Helpful Report

Posted 1 year ago

“DO NOT HAVE INSURANCE WITH ALLIANZ !!!!ASSESSORS ARE SEDWICK and total CROOKS I have totally had enough and want to scream from the roof tops, preferably on current affair for all to hear. What disgraceful treatment of customers. I have never been so upset with any company in my life. This was my first insurance claim ever in 16 years after the disaster at Christmas and I am so disillusioned, unhappy”

Helpful Report

Posted 1 year ago

“Sedgwick is like the insurance company in The Rainmaker: they deny claims, misinform and confuse, and hope you’ll just give up. They’re evil.”

Helpful Report

Posted 1 year ago

“Sedgwick extremely difficult to deal with. They did not call but said they tried to call them got text message saying important update to claim. No one called. Shady. Dealing with them has been a red tape nightmare and I do believe they are being less then forthcoming on documents that have been sent to try and run the clock to deny a claim.”

Helpful Report

Posted 1 year ago

“Poor communication, misleading communication…basically a company that makes sure sick or disabled people can’t get money from their disability benefit. Ive never been more disappointed . The process is so difficult I just gave up which apparently is what their intent is.”

Helpful Report

Posted 1 year ago

“Horrible! I'm sure many of these people are sociopaths.”

Helpful Report

Posted 1 year ago

“If you’re company using Sedwick….RUN! They are nothing more than a scam business. I work 10 hr shifts 7 days on 7 days off and on my feet the entire time and I went out to have knee surgery. 3 months prior to surgery and was suppose to go back 3 months after surgery. Every 2 days I would either receive a text, email, or phone call stating my claim is denied due to lack of documentation. One time of the reps told me I had to fill out all the paperwork over again. Two days later I received a call from another rep yelling at me because now there’s two claims opened. These people will do anything and everything to not pay out. I told them I’m glad I didn’t go out due to my heart cause all the stress they are giving me I’m surprised I didn’t have a heartache. I tried to get in touch with someone higher than an advocate but apparently there is no one in the company other than an advocate. After talking to others who went out on short term in the past and had same type of issues I emailed my corporate office in hopes they can investigate and hopefully find another company to use. I have 2 months of leave left and it’s been denied. Now I have to send in an appeal with more documentation.”

Helpful Report

Posted 1 year ago

“Reevaluate your priorities if you value your 6 figure business or the like. If you care about your employees and their well being you will NOT OFFER this company as a holder of any kind of involvement known to man for your people.”

Helpful Report

Posted 1 year ago

“This is by far the worst claims company for any job!! They will approve a continuous LOA, but you have to jump through hoops, to get a intermittent LOA!!! MAKE IT MAKE SENSE????”

Helpful Report

Posted 1 year ago

“Yeah don't trust that company at all. You got a disability they don't care about ya. I had seizures and the reason I missed work was because of my seizures and they knew that and still cut me loose because of my points. If I could give this company half a star I would.”

Helpful Report

Posted 1 year ago

“This company has left me hanging by not completing a water damage claim that was originally through Home Depot. It took Sedgwick over a month to even put me through two a water damage company for repairs. Sedgwick assigned this Darrell Flood logistics company for repairs of damage, baseboards, and wall damage due to breaking a valve in my wall, when delivering a Maytag washer. Now they are not returning phone calls or text messages. I explained to them I’m going to be going to the top corporate management of Home Depot. I asked the claims representative Angela to referred me to her management, and she never would do that at all!!! Do not do business with either of these companies! The worst service ever! Unbelievable!”

Helpful Report

Posted 1 year ago

“This company is representing a trucking company that hit me in an accident an over month ago. It’s been horrible experience. Accuse after accuse from the adjuster. We are still investigating . They have failed to take care of my car and my personal injuries. My back is messed up due to this accident and it was their drivers fault. When you called them you can’t get no one. You have to communicate through email. Their customer service and response to the customer is awful. They website say they care, but they do not care about customers. It’s horrible. Your Star Cleaner Sondra Shepherd”

Helpful Report

Posted 1 year ago

“My girlfriend had major surgery. They approved her for time off, then kept harassing us for paperwork from the surgeon's office that we paid them to send off 3 times. Then after approving time off, they switched it to not approved and caused her to get fired.”

Helpful Report

Posted 1 year ago

Sedgwick Claims Management Services is rated 1.1 based on 837 reviews