Sedgwick Claims Management Services Reviews

Name: Sedgwick Claims Management Services
Rating: 1.08

1.1 Rating 837 Reviews

2 %

of reviewers recommend Sedgwick Claims Management Services

Company Reviews

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Metrics

1.1

Based on 837 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 4%
Accurate And Undamaged Orders	Greater than 46%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Sedgwick Claims Management Services 1 star review on 11th June 2025

Anonymous

Sedgwick Claims Management Services 1 star review on 25th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always need copies of the same paperwork. Claims to never get the paperwork. Claims they sent the paperwork but they never do. Drags their feet on claims. Overall terrible service. Definitely causes unnecessary confusion, stress & anxiety during an already tough time”

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Posted 10 months ago

“Every time I have to use Sedgwick for short term disability it is a hassle from case management that never answer the phone or call back to absolutely ridiculous procedures that make me call for them to have documentation faxed to Sedgwick multiple times till they finally say they have it they will never follow up you as a patient recovering from surgery have to do their job for them to get the paperwork they say they need to them if you don’t stay up on it you won’t paid instead of your case worker making the calls and getting the information faxed over you have to do it for them! They simply love taking money for insurance but hate paying it out when you need it!”

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Posted 10 months ago

“Sedgwick doesn't call even call when the representative says they will. Sedgwick doesn't follow up on emails as important information has been sent and NEVER responded to. There is no communication from this company other than surveys on how satisfied we are with their service. I'm not satisfied. As I'm apparently not important enough to get a call back, email, or any communication. No direction from a company that has too much to do besides waste time on people depending on them. Same story as everyone else reviewing Sedgwick online. The reviews aren't great and what stands out are similar issues not getting resolved from other people dealing with Sedgwick across The United States. Message received recently; "Hi, Sedgwick here. We have not received info from your health care provider. Please follow up with them to make sure we get your info by 07/22/2024. For more info, see video at: sedg.info/WMTFAQ2." And it has been since April 2024 that the first Leave of Absence has been put in. June was the 3rd Leave of Absence. Why so many Leaves put in? Because Sedgwick does not do their job and could care less about the people needing the Leave. My situation is caring for a disabled son who cannot care for himself! Numerous trips to the Doctor's office has been made in order to make certain EVERY question is answered. Then the phone calls, ISP, reports, reasons noted by the Doctor regarding my son needing someone, State and Federal governments awareness of my son's situation, have been emailed multiple times just to get a ridiculous message as the one listed. And now July 10th survey being completed today. But NO PHONE CALL from a representative. If I find anyone who really doesn't work much but wants full pay, they will be referred to Sedgwick. Hope they get a call back to be hired. Sincerely, John Kagle”

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Posted 11 months ago

“This is by far the worst experience I have had with an insurance company or any company for that matter! Sedgwick is completely unprofessional! I wrote an email to Heidi Sayles explaining that I’ve been waiting for the claims to be processed far past my 10-12 business days, and that I don’t live in the US I was here checking on my business! I’m stuck here until this claim process is done! I was due back home where I WORKa month ago! I turned my paperwork in 6/6 decisions have been made on 2 of the claims to be paid out it’s been 2 weeks I’ve been waiting on a direct deposit! Not only am I still waiting they let me know that they are now sending a check out that will take 10-12 more business days to receive 😳! Another delay in my flight ✈️! I wrote an extensive email to EVERYONE I spoke with and cc the manager…🦗🦗🦗so now I have no idea what’s going on! No return call and no return email! I’ll be reporting them to the BBB and to my states Department of Insurance as well as to the Department of Insurance for California as that’s who I’ve been dealing with!”

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Posted 11 months ago

“Worse. Company. Ever. This has to be the most incompetent company in the US. Ignorance runs extremely rampant,”

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Posted 11 months ago

“They never approve anything and are all garbage people. I wish this company would bankrupt so companies can choose a better co-company to use .”

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Posted 11 months ago

“They sent me a letter. Confirming that my case was not going to be affected, and nothing was needed on my part. Then my case was never approved, and every time I call, they tell me an advisor is not available and that I will receive a phone call the next business day. This company has awful customer service audio, which makes dealing with them that much worse.”

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Posted 11 months ago

“They filed my claim wrong. Saying it was workers comp when it wasn't. Therefore insurance will not pay until it receives a letter saying it wasnt. Cannot get my representative to send that letter. Therefore I have not been paid in 7 weeks.”

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Posted 11 months ago

“I have been out on medical leave and I should have gotten paid the 1st week of June and here it is the middle of July and nothing. My case worker Alison says she has done everything she can. I will not let this go. I hate dealing with these people”

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Posted 11 months ago

“This company is awful I've been told by 4 different people different story evert time I have called I just had a baby and they have been nothing but a problem since day one , I've sent paper work multiple times they say they never received it or it came a month late , my doctor even faxed it they said they never received it and now probably going to lose my job cause this company can't seem to get it together, they should be shut down or they should be getting sued there's not one good review for them this company is a joke”

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Posted 11 months ago

“The absolute WORST company ever to deal with. Don't put yourself through the misery. When you're not liking what's being done, they throw you an "advocate" that makes you believe they are really on your side, FINALLY gets you into a seeing physician, (miracle worker) where all they do is talk back and forth with each other to distract you, but when it gets down to mentioning PTSD??? OHHHHHHH WHEN WERE YOU FEELING THIS WAY??? UHHHHH WHEN MY ARM GOT PULLED OFF OF MY BODY! ARE YOU FREAKIN KIDDING ME. Shame on the company for using such a horrible and cheap management company. If that's what you call them. I call them toilet cleaners. That's what they should be.”

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Posted 11 months ago

“Absolutely the worst company I've ever dealt with. My examiner named Sauda spoke to me disrespectful, condescendingly, and made this process a nightmare. Sedgewick owes me several weeks worth of pay and they have not taken me seriously and seem like they could not care less. Sauda regularly has a crying infant, her television, or mus8c on in the background and does not have the ability to transfer me to a supervisor. I have 2 co workers that have experienced the same exact nightmare. This company is the worst company I've ever been forced to deal with. It is not ok to treat people they way they do.”

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Posted 11 months ago

“Wow, over 550 reviews of the same experience. Where is the auditing of corporate practices like this? I am withdrawing my damage claim to Home Depot just to get my $6K refund and will just have to live with the damage their subcontractor caused instead of fighting any longer with these crooks. Both Home Depot and Sedgwick = zero stars. I recommend against trying to have Home Depot do anything more than supply the products they have in stock and on the self. Look elsewhere for big projects and save yourself from this racket.”

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Posted 11 months ago

“I have been attempting to contact my claim's person with absolutely nothing! I do not want this claim closed as suggested by Sedgwick. Someone please call me.”

Sedgwick Claims Management Services 1 star review on 9th July 2024

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Posted 11 months ago

“Horrible company to deal with both personally and professionally. They are terrible at communicating, refuse to send required documentation even though consents are clearly on file, and customer service is lacking. They're rude and documents always have to be sent 3+ times because they claim they don't receive it despite confirmation receipt proof. Wouldn't recommend to anyone.”

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Posted 11 months ago

“I think they suck! I have gotten attendance points due to these people”

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Posted 11 months ago

“Samantha S from AbsenceOne claims our documents are not legible when we have verified that the documents are readable and sent them to multiple times! This is absolutely unacceptable as this is causing additional stress not to mention other AbsenceOne representatives mentioned they are able to view the documents!!!!!!”

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Posted 11 months ago

“Bad payers”

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Posted 11 months ago

“Everything. I had a stroke. My doctors have sent in paperwork numerous times every time I call they tell me it’s under review. It will be two more days. It’s been two weeks. The people you talk to tell you that it’s above their pay grade to discuss the findings, I had a stroke my doctors confirmed I had a stroke. I don’t know how many ways Work can be filled out. This is ridiculous. Why even bother with short term if you have to go through all this stress is what got me here and I can guarantee you that what they’re doing to me is more stressful than the stress I had , I have bills to pay. I have a disabled husband that I take care of. This is ridiculous.”

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Posted 11 months ago

“Claims agent doesn't seem to look at the paperwork submitted and keeps asking for more documents. Won't accept attending doctor I've been seeing 1-2 times a month filling out forms. Had to have the surgeon fill out forms, also rejected those forms. Then he told me my primary care physician should fill out the forms. This is unacceptable and has caused me anxiety while recovering from surgery. My doctor is charging for extra forms going forward after filling them out multiple times.”

Sedgwick Claims Management Services 1 star review on 2nd July 2024

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Posted 11 months ago

Sedgwick Claims Management Services is rated 1.1 based on 837 reviews