Sedgwick Claims Management Services Reviews

Name: Sedgwick Claims Management Services
Rating: 1.08

1.1 Rating 837 Reviews

2 %

of reviewers recommend Sedgwick Claims Management Services

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Metrics

1.1

Based on 837 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 4%
Accurate And Undamaged Orders	Greater than 46%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Sedgwick Claims Management Services 1 star review on 11th June 2025

Anonymous

Sedgwick Claims Management Services 1 star review on 25th January 2025

Anonymous

Anonymous // 01/01/2019

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“I got denied after a hospitalization even though my doctor completed the paperwork. The HR manager terminated me with no fault of my own. She fired me on my 50th birthday over the phone! No class.”

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Posted 9 months ago

“I wouldn't even give him that f****** rated but you got to give him something. They sent me to that ima he agreed that I need a surgery to an injury that happened at the job and they just stopped my checks 4 weeks I'm now living in my f****** car. And you can't understand why people go places and spray everybody to f****** 56 years old and got to start the f*** all over again cuz somebody want to play games with my livelihood.”

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Posted 9 months ago

“They pay on time and sometimes early. Good for landlords.”

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Posted 9 months ago

“If I could give this company NO stars that would be amazing. If I had known contacting Sedgwick for short term disability leave was going trigger my pain, stress and misery even more- I would've just suffered at work. This company is extremely TERRIBLE. I am trying to understand why does it take almost an entire week to review and approve an individual leave. Yet, it's so QUICK for them to want and need additional information. Would fax, email it over before you can even blink. Your examiner is never in! NEVER available. You have to go on a hunt to find them. Leave 2-3 voicemails and messages every 3-5 business days. Pray and HOPE you hear from someone. This company is so unprofessional . The process is VERY lengthly. Receiving pay from them is stressful. It's like you're begging for your OWN money. I literally went through every review on this website. I am glad that I am not the only one experiencing the same issues and or similar issues all 200+ ppl are dealing with. This company is a JOKE. Another thing is, when your examiner can't or don't want to approve your leave, they will send it to someone else to do so. So whats the point of an examiner ???? they will lie and decline your leave if its not enough information for THEM as the worker. not the company itself. This company needs to SHUT DOWN. Good luck on receiving pay. this company would go months without paying you. leaving you behind on bills and medical needs to use to recover.”

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Posted 9 months ago

“I don’t know what to say about this company. But their ASS backwards, they approved me for a leave with the same exact reasons I’m trying to be approved for currently 5 1/2 months pregnant but approved me for an unpaid leave of absence with NO PROBLEM… when it comes to paying they just don’t want to at this point. I’ve had 4 different doctors send in paperwork, I’m in physical therapy 3 times a week… but they want me off UNPAID when I’ve worked there for 3 years. It just doesn’t make any sense to me whatsoever now I have to go back to work against doctors wishes to pay my bills because I’ve already been off 6 months unpaid waiting on them to make a decision and when I asked why is the medical evidence not enough although it was enough to initially approve my claim, I get no answer as to what “medical evidence” they are looking for. I truly don’t understand this company and how they make their decisions because again they initially approved my claim with no issues now things are 10x worse for me and I’m forced to go back to work because although all 4 of my doctors recommended me to be off work, they would rather approve me to be off unpaid with no issues than pay me. It’s truly heartbreaking that this is what I have to deal with. Delta should look into replacing this company because there is no logic behind they’re approval process I guess it’s just who you get and how they’re feeling that day.”

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Posted 9 months ago

“I was on short term disability for almost 3 months and I had to call almost every week with issues getting my payment. I have put in numerous phone calls to try and get ahold of my rep with no luck. I haven't received a single call back from her. I escalated it to her supervisor with several calls as well with no results. I am currently waiting on a check that was supposed to be delivered over two weeks ago and I have placed several calls about that as well and nothing has been done. I haven't even been able to talk to a single person that could help. I am just told on every call that they will email my rep to contact me and it never has happened.”

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Posted 9 months ago

“Unprofessional, this business is what you would think of as a third world government. File a lawsuit bypass these losers save your time and frustration!”

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Posted 9 months ago

“Horrible to deal with in the most stressful of times.”

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Posted 9 months ago

“I purchased a room through booking dot com. It was a 10 years wedding anniversary with my dying wife. a very special occasion. I had to cancel the room because of loss of my job. I put a claim through and it got rejected. this is not fair at all. the insurer also has been absolutely rude and very personal on something so bad as losing my job, telling me I should have known that I should have lost my job......”

Sedgwick Claims Management Services 1 star review on 24th August 2024

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Posted 9 months ago

“Worst company to deal with they tell you they will call you back within one to two business days meanwhile three weeks go by and they close your claim with out saying a word then try to blame it on paperwork when you have records of them receiving said paperwork horrible customer service!”

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Posted 9 months ago

“First of all what went wrong you would be better off saying what went right? These people do not follow the worker’s compensation rules at all. My first worker Bridget Thomas did not return my phone calls. I have a judgment in district court. Due to the injury 5 surgeries later and my boss not allowing me medical attention. My boss lost her job and the ombudsman got fired as well that was in charge of my case. they told me they was not disputing the extent of injury. I have had 3 cervical surgeries and still receiving shots and having problems with my neck. I also had a torn bicep and a labrium in my right shoulder. I went to my medical examination and they did not even send over my medical records for my arm. The doctor was not happy about this. I got the extent of injury approved for my medical examination which they didn’t want to happen. The doctor took photos and measured all of my scars. They also have had problems with sending out a check that’s owed to me. They tell me it’s being sent by regular mail, that “got lost in the mail” then they tell me August 6 that they are sending it priority and didn’t do that. It’s now August 21 and they do not call me or respond to my messages now. What they have been doing to me is inhuman. I wouldn’t wish this fighting for your life on anyone. They also have not paid any of my medical bills that I had to pay for. My husband and I are in serious debt from the credit cards we had to use.”

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Posted 9 months ago

“They do not pay even if you are approved for workman's comp. They will not pay your medical bills, or reimburse you for things that you've had to purchase because they take their own sweet time getting you what you need. They are so neglectful that an individual was in a boot for almost 3 years and now her ankle is completely thrashed. They have not paid her mileage since February for medical, which is supposed to be paid. They have not done anything to help her and she ended up getting a lawyer and they are being sued. No company should use this company for the workman's comp claims because they don't care about anybody and even if they're court order to do something, they will not do it. And Rita Fowler is the worst.”

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Posted 10 months ago

“Absolute waste of time leaving messages. Zero response from phone messages left or text. I rated 1 star because there was no option lower than one.”

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Posted 10 months ago

“Terrible customer service. They did NOT investigate my claim thoroughly and they lied. I won in the end because I handled the situation a different way. Fix your company!”

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Posted 10 months ago

“Zero follow through - you cannot depend on what they say.”

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Posted 10 months ago

“Sedgwick's main objective is to find ways of denying your claim and the companies who use them to manage claims know that. So , if they deny your claim, they doing their job in the best interest of the company that hired them.”

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Posted 10 months ago

“I don't think Sedgwick connection or most companies take mental health seriously. They make it very difficult for people as myself who do have mental illness to complete a transaction with them. Without it being difficult, it's difficult to do the claim. The whole process is difficult and in the process of Me and other people like myself trying to get better. We can't because we're constantly going back and forth with Sedgwick about our illness. They need to find a better way who do the process because how are people with mental illness supposed to heal themselves to be able to return back to their jobs if the whole time we're trying to heal. We're constantly being agitated mentally by this process. It's a horrible experience for anybody, especially that person who is dealing with PTSD, ADHD, anxiety, depression, etc...”

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Posted 10 months ago

“Such a bad company. Way too many choices....keep in mind folks, you ALWAYS get what you pay for. If you want to actually have insurance pay a little more. This company is an embarrassment.”

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Posted 10 months ago

“If I could give a negative number of stars I would, just hope your company doesn't use them absolutely the worst ever”

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Posted 10 months ago

“They sent me two checks back to back that bounced without notifying me that they were canceling those checks due to their own error! I'm on maternity leave, worrying about payments and whether or not my bank is going to get overdrawn is the last thing I need to be spending my time on. Terrible company, it took me two full days of calling and emailing over and over again to reach apparently the only person who could tell me what happened and it was met with a nonchalant explanation with no remorse.”

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Posted 10 months ago

Sedgwick Claims Management Services is rated 1.1 based on 837 reviews