Sedgwick Claims Management Services Reviews

Name: Sedgwick Claims Management Services
Rating: 1.08

1.1 Rating 837 Reviews

2 %

of reviewers recommend Sedgwick Claims Management Services

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Metrics

1.1

Based on 837 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 4%
Accurate And Undamaged Orders	Greater than 46%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Sedgwick Claims Management Services 1 star review on 11th June 2025

Anonymous

Sedgwick Claims Management Services 1 star review on 25th January 2025

Anonymous

Anonymous // 01/01/2019

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“My storage facility suffered a fire in JULY 2024! I was contacted by SEDGWICK to submit a claim. I received the paperwork and returned to my representative ( Kevin Dixon) with 24hrs. It is the latter part of SEPT and I still do not have my claim settlement . Mr Dixion has been NON-EXISTENCE! He has returned ONE call and that call provided NO INFORMATION of merit! If I had a choice, this would be the LAST company I would use for insurance purposes”

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Posted 8 months ago

“This company is a joke and the employee's are clowns cancel my Dr out the network it's like I don't even exist because I'm coming up on 6 months longterm disability so now they don't have my file EEOC along with the lawyer I spoke with is about to handle the situation. This company has broken EEO laws that gonna get real ugly .They don't know what follow the laws mean time they find out contact EEOC how long are they gonna continue to discriminate against employee's that have disability and they won't even pay their salary while they are out constantly lying and stealing from people This place should be shut down due to common sense I pray they never have to go thru what so many people are dealing with sedgwick isn't competent enough to be a company that handles nothing involving people benefits they shouldn't even be in business”

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Posted 8 months ago

“Absolutely awful, they don’t care about inured employees. I hate dealing with them.”

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Posted 8 months ago

“Sedgwick is horrible to work with. There is no communication. The only time they seem to reach out is so randomly and of course you did something wrong; that you don't even know you did wrong because you go through multiple case managers that don't even talk to you at all. They only want your paperwork or they will threaten to deny you. It takes them forever to reply or return a call you can leave multiple messages via email, phone, or direct messages from the Sedgwick platform for them to contact you at a certain time frame and they will still try and call you all throughout the day even during your scheduled work hours. They are very unprofessional and have made me cry multiple times. They truly have no idea what they're talking about there is no way they are being trained right. They show no empathy or interpersonal skills at all. I'm surprised my company even uses them with all the horrible reviews shown here and on the BBB website. If I had any other option I would choose another company but I need it in place for my job. But it definitely comes with stress and heartache When it is supposed to be in place to do the total opposite it's supposed to give you a piece of mind. Do better Sedgwick.”

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Posted 8 months ago

“I filed a claim in July 2024 and still cannot even get someone on the phone. I have left many messages and emails. I have sent all pictures and receipts of damages and have not been able to talk to anyone. When I message through my account it says I will get a response within 1 business day. It's been 2 months. All I ever get is the same automatic email that tells me to submit documents. I paid for this insurance for 2 yrs for nothing and no help when my belongings are ruined. DONT USE SEDGWICK ORANGE DOOR INS, they will not pay or help you.”

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Posted 8 months ago

“I was in a car accident and my employer told me I couldn't come to work with back and leg injury. I had to go on LOA for three weeks. I pay for short term benefits. They denied my claim and I've lost three weeks of pay. I have a baby and wife to care for with only me making an income. This company is robbing me! Sedgwick is a joke and from all reviews I've seen, it's common that they don't help their clients. Unethical and what should be illegal.”

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Posted 8 months ago

“Hold time of over two hours the rep hung up on me and didn't even attempt to do her job. This has been the worse experience of trying to get my damaged items covered. The worse company ever.”

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Posted 8 months ago

“- experience”

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Posted 8 months ago

“The most disrespectful claims examiners that lack obvious professionalism and empathy for their clients. I'm definitely reporting to my company and union at Southwest Airlines. It's absurd on top of the stress I'm dealing with they are so inconsistent and obviously don't communicate respectfully at all.”

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Posted 9 months ago

“Horrible customer service! Can’t get a straight answer, get told one thing then get told the opposite. Can ever talk to an examiner, always get leave voicemails but never get a call back! I was out of work for almost 12 weeks and I was denied! Try to get healthier but it will finically cost you!”

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Posted 9 months ago

“I feel so sorry for my customer who is having to deal with these incompetent people. Particularly Christine West. She is counter-productive and bad at her job. I needed an answer and after several email exchanges and two phone calls she finally admitted she doesn't know what documentation is needed. Wow. Just wow. I will definitely not ever use these people with my vehicles.”

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Posted 9 months ago

“What a joke 2 weeks since the flood and Aisha Tasnin says she called at 10:30am. The appointment was at 1:30pm. Nobody seen on the ring camera. Lies already and not even started yet. Hope this gets better but reading the reviews I don’t hold much hope. It’s also Friday 13th today.”

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Posted 9 months ago

“This company is a disaster. Take a look at their ratings (99% negative), Yelp reviews (99% negative), and an "F" from the BBB. Combine that with my own experience, and you'll likely reach the same conclusion: avoid them at all costs. Remember, Sedgwick is a claims management service—not your insurer—and you are under no obligation to work with them. My experience is just one example of Sedgwick's long-standing incompetence and failure to effectively represent their clients and claimants. Sedgwick handles claims processing, including for America's Tire, a subsidiary of Discount Tire. In my case, America's Tire damaged a rare wheel on my $165,000 collectible car. After Discount Tire showed little interest in resolving the issue, the claim was referred to Sedgwick. America's Tire recommended a repair shop that declined the repair three times, citing challenges in matching the paint, texture, and their lack of experience with this specific wheel. After an exhaustive nationwide search for a restoration shop, no one would take on the job. The consensus was clear: all four wheels needed restoration to match texture, color, and finish, but no one was willing to do it. Sedgwick's incompetence is glaringly obvious. They offered a laughable $181.25 for the damaged wheel, and after countless delays, their only response was to escalate my claim to a so-called "collector car specialist" who recommended the wrong replacement wheels—wrong size, wrong material (cast aluminum), and incorrect (14x7) junkyard eBay wheels. This level of dysfunction is unacceptable. Sedgwick's claim worksheet was riddled with errors: wrong vehicle model, incorrect options, wrong wheels, wrong license, wrong condition, wrong value, and unnecessary repairs. They even included a wheel alignment (even though America's Tire never had the car) and a $195.64 replacement for a center cap that wasn't damaged or even present. Is this the representative corporate customers want? To top it off, Sedgwick included a release that was nothing more than an adhesion contract, which I categorically rejected. Whether you're considering Sedgwick to represent you, or you're an unfortunate claimant stuck dealing with them, be prepared for a likely outcome of litigation. This is hardly a badge of honor for Sedgwick or its clients. Claimants should remember they are not obligated to work with Sedgwick, and companies should think twice—this is the public face of their business.”

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Posted 9 months ago

“Worst company EVER! Nobody replies to the messages, 2+ months since they took my statement and NOT EVEN a reply to my requests to update!”

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Posted 9 months ago

“Worse workers comp company ever. Get a lawyer if you ever have to deal with them”

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Posted 9 months ago

“This company is very inefficient and delay the process of claims. They don’t care to follow up on you unless you keep asking them. They also did violation of labor code so you ask the state work comp to complain about them. I will ask my employer use other claim company for work comp.”

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Posted 9 months ago

“My original claim manager has left, It’s been weeks and I can’t get anyone to respond to my voice messages, I’m in pain with lifetime medical coverage, I’m just before going to the emergency room and let them figure out the bills”

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Posted 9 months ago

“Worst service ever”

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Posted 9 months ago

“Unbelievably unprofessional. Sent me several bad checks. THEIR OWN BANK WELLS FARGO WONT EVEN HONOR THE CHECKS. TOLD ME THEY ARE BEING INVESTIGATED BY INTERNAL AFFAIRS. ACE CASH CHECKING SAID , THE ARE ON A "DNT' LIST 'DO NOT TAKE' these checks WTF ???? CALLED KAISER PERMANENTE ADMINISTRATION WITH NO RETURN CALLS. I M GETTING A GOOD LAWYER.”

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Posted 9 months ago

“THE WORST WORKERS COMP PAYOUT COMPANY EVER> DON'T PAY, IGNORE YOU, AND ADJUSTERS ARE RUDEE!!!!!!!!”

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Posted 9 months ago

Sedgwick Claims Management Services is rated 1.1 based on 837 reviews