Name: Sedgwick Claims Management Services
Rating: 1.08

“I wish I could leave 0 stars but it won’t let me. In my role I work with Sedgwick as I am an HR representative for my company. Sedgwick makes so many errors/mistakes that I can’t even keep count anymore. I just went on a leave of absence myself and had to go through Sedgwick and the process has been very frustrating. The people I connect with are not able to answer my questions and I have been working to get my claim approved for weeks. I don’t ever write reviews but they are terrible in every aspect.”

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Posted 8 months ago

“They do not call back, the worst company ever, don’t get hurt at work or do your job cause they do not care about you”

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Posted 8 months ago

“Someone at Sedgwick read my return to work dated October 8th as the date I saw my Doctor and his written statement that I could return to work 10/12/2024 and they screwed up as bd put the date of the doctor exam 10/8/2024 as a return to work and the correct return to work of 10/12/2024 which then caused me to be unable to work until Walmart jumps through hoops as the wrong dates (because some at Sedgwick can’t read) caused me to not be able to work while my Walmart store has to figure out how to get me back in the system as Sedgwicks disservice to me. Who’s worked more than 5 years for Walmart to not be able to be put on as “eligible” to return to work! When I called Sedgwick over their inability to read their simple form they take no responsibility but I’m just hung out to dry without funds to pay my hospital bill with my 10/8/2024 doctor visit that said I could return to work 10/12/2024. Sedgwick takes no responsibility for screwing me out of being able to return to work! I got told to call a few phone numbers and do nothing to correct their mistake! What a crappy company.”

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Posted 8 months ago

“My name DARLINE metellus and my daughter name Yandanitza metellus I am from Nassau country since I got injuries on the job at sunrise senior living east meadow someone make sure to tell people how to bullying me and harrasing me I am in marathan yo see the orthopedic doctor specialist , to report to department of labor everything they do to me am still get harrasing by people to forced to putting in shelter and saying they charge me for child neglect and my daugther is 16 being raising by myself ,before the injuries I was working more than 3 jobs maple pointe senior living , atria tanglewood , granny for granny and more now because of jobs injuries I got everything stealing I work for , my car now keep get bully for no reason even I explain why I am here in the city of ny , my old lawyer here , my doctor here , my pain management here”

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Posted 8 months ago

“My name DARLINE metellus and my daughter name Yandanitza metellus I am from Nassau country since I got injuries on the job at sunrise senior living east meadow someone make sure to tell people how to bullying me and harrasing me I am in marathan yo see the orthopedic doctor specialist , to report to department of labor everything they do to me am still get harrasing by people to forced to putting in shelter and saying they charge me for child neglect and my daugther is 16 being raising by myself ,before the injuries I was working more than 3 jobs maple pointe senior living , atria tanglewood , granny for granny and more now because of jobs injuries I got everything stealing I work for , my car now keep get bully for no reason even I explain why I am here in the city of ny , my old lawyer here , my doctor here , my pain management here”

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Posted 8 months ago

“What's the point of filing a claim if they are not going to help with your short term disability. Lady said per their policy they do not pay the first 7 days while your on short term disability for medical leave. Sum it up, it's your problem not theirs. If you are filing with this company just keep in mind they will only start covering after 7 days of any disability. Better to go to AFCAT or another agency if you need coverage from day one. Stuck with bills with no help.”

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Posted 8 months ago

“Claim adjuster Virginia never answers or returns calls it been almost 4 month”

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Posted 8 months ago

“Segdwick’s portal is so poorly organized as if they don’t want you to know exactly what you have to do to get your short-term disability approved. Communication is Nil with them. Extremely poorly run company I would classify it as a scam.”

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Posted 8 months ago

“Sedgwick is a joke. Their employees especially the examiners are slow and incompetent. It’s like they’re working at a daycare. They provide inaccurate information, they lie and they’re lazy. That is my honest opinion of them.”

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Posted 8 months ago

“I'm dealing with this company currently and all I can say is DO BETTER. A paid for 3rd party service by companies such as Target. I have a claim in. Never received a call then I get a generic message from Rachelle Cuellar stating, "Thanks for speaking with me..." Never spoke to anyone, nor did anyone try to reach me via cell phone number that was provided. It would also appear she never even received the plethora of photos taken by the trainer man at Target that took pictures of the damage to my car that evening. Poor leadership / company reviews start from the TOP and trickle down. The trainer who works at the Target where my accident happened was so off in left field, I was shocked to read his title on his name badge. I attempted to reach out to Rachelle via the phone number listed on her email signature, HA! Don't waste your time if you are currently going through this with this company - those numbers don't do jack for you except upset you and hang up on you. This is seriously a shame at the lack of care / concern given. The "I was out of the office Friday" excuse, the just all-around poor ethics. Do better, if you can. If you don't want to, leave. Someone else will take your place when you die anyways. Beat it.”

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Posted 8 months ago

“Most difficult people to deal with! I am shopping for different short term disability insurance just so I never have to deal with Sedgwick again!”

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Posted 8 months ago

“This company is a joke. I had a claim on June 14, 2024. It is now October and nothing done with it. My worker Miracle Durrah ignores my emails and my phone calls. No one holds the workers accountable for their poor work ethics and poor service. I’m about ready to take them and Home depot to court to get my damages paid for. Enough is enough.”

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Posted 8 months ago

“Sedgwick spends more time trying to prove you shouldn’t be paid for leave than actually helping.”

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Posted 8 months ago

“I would give it a negative number if i could. Claims examiners are totally inept and extremely unprofessional”

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Posted 8 months ago

“Denied my claim didn't get my papers ,,I txt and emailed same day got from doctor ,,anybody who deals with Sedwich first thing should get a lawyer otherwise they will take any excuse to not pay you,,I try doing on my own and I'm not good with computer,so I got Denied..”

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Posted 8 months ago

“My daughter was promised an Airbnb relocation for work to be carried out on damp and mould. This will take months to complete. She is 8 months pregnant. The work begins on Monday. She has now been informed, on the Friday afternoon, no accommodation is available unless she wants a budget hotel. . Shocking treatment and she will now be homeless or have to defer and live in damp and mould . Health and safety issues. Hang your heads in shame Sedgwick.😢”

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Posted 8 months ago

“This is Ryan Schmitt, I have a disability claim with you guys. I have had a rather unpleasant experience in this process. It has been over 2 months since this process began and I have yet to receive my payments. Given this is a benefit of being a Hyatt employee, this is not Hyatt care standards. Since the beginning this process has been messy, I was informed before a single payment had been issued that my address was incorrect. I was told to update the Hyatt payroll system (ADP) with a new address and all will be fine. I was told I was in the clear, I waited patiently for the checks and they never came. So I followed up again, they said the checks were sent to the wrong address. I then said can you update and then cancel the checks? They said, yes of course we will get that taken care of for you. Two weeks go by, yet again still no checks. I call back, concerned about the issue, only to find out the address is still incorrect. Now, another check has been sent incorrectly. They said, my "case worker" had said they are unable to do so until I update my address with Hyatt HR. Frustrated, I called the HR representative at Hyatt Centric Nashville to have him update the address. He informs me it was already updated, I try to get in contact with my “caseworker” (I use that term loosely because I’m not sure what works she actually does) about the issue and she is never available. I inquired about the direct deposit which she had put in my notes for the representative to recommend. I told the representative I had submitted my form digitally on the Sedgwick portal weeks ago. The representative was not even aware that you could submit it online, only showing the incompetence of this company. They said my "case worker" would be sending me over the form. It only took 3 days to receive the form via email(which is rather prompt for them). Immediately after receiving the form I uploaded it on the portal, I called back the next day after updating it. I asked if everything was in the clear? Representative said it would be reviewed shortly. I asked if she could have my “case worker” Yokeria is here name, call me as soon as possible. I didn’t receive call, so I called the next day(today) and asked for an update. The representative said, oh it appears another check has been sent out on Monday, but was unsure where it had been sent? So, clearly the direct deposit situation isn’t being taken care of effectively. Thousands of dollars in checks sent to the wrong address, after consistently updating it. The entire claim has been horrid. I am in need of immediate assistance, this is impacting my recovery substantially. I am not one to complain, in fact, rarely do. This however, is so incredibly unprofessional, I can’t take it any longer. I need answers, if someone, anyone can help it would be substantially appreciated!”

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Posted 8 months ago

“Sedgwick very slow to approve legit claims.they should be made to pay.from time u apply not to when they can finalize ur case.”

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Posted 8 months ago

“Sedgwick has the most disrespectful, rude, claims examiners that I have ever dealt with. When I was sick to death with COVID, I had to repeatedly answer the same questions and was treated like a criminal. He most horrible part of having COVID was dealing with them. My companies policy is to contact them on the 6th day of illness. I tried desperately to go back on the 5th so I wouldn’t have to deal with them but I just couldn’t . Now I have to deal with them for a work related injury and I use dread it”

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Posted 8 months ago

“Sedgwick have been dealing with my cousin’s fire. Stephen May was allocated to the case and has been terrible throughout the whole process. Stephen rarely responds to emails, or provides updates on the works. It’s unclear how he works with the buildings contractor. There’s absolutely no transparency. Works have been significantly delayed due to Sedgwick’s incompetence which has been extremely stressful for my cousin. Never again”

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Posted 8 months ago

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 4%
Accurate And Undamaged Orders	Greater than 46%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Sedgwick Claims Management Services Reviews