Sedgwick Claims Management Services Reviews

Name: Sedgwick Claims Management Services
Rating: 1.07

1.1 Rating 859 Reviews

2 %

of reviewers recommend Sedgwick Claims Management Services

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Metrics

1.1

Based on 859 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 3%
Accurate And Undamaged Orders	Greater than 46%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Sedgwick Claims Management Services 1 star review on 11th June 2025

Anonymous

Sedgwick Claims Management Services 1 star review on 25th January 2025

Anonymous

Anonymous // 01/01/2019

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“Purposely delays process & provides vague misleading direction & information to not pay out short term disability. Will call you at random times in hopes you miss the phone call to delay further. Save yourself the headache and consult an ERISA disability lawyer to represent you from day one. Sedgwick is fraudulent and plays every dirty trick in the book to not pay out.”

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Posted 9 months ago

“The company I work for used Sedgwick to take care of processing my FMLA family leave. I was pleasantly surprised that you actually talk to a Customer Service Rep right away. It was refreshing to be able to track a live person quickly. However, after submitting my forms via fax and email I was told everything was good. I called every day for two weeks to make sure my case was approved and after the first week I was told I filled the doc out wrong. No one called me, no one reached out to me, nothing. For another week I submitted and resubmitted docs after being told I’m good and then to find out my case is still pending. I returned back to work and they have only approved one week. My dr wrote a letter specifically for two weeks . I am still calling everyday to make sure my case is updated to be approved for the whole two weeks. I have spent so much time calling these people. Maybe better training is needed? I literally had one rep tell me they received my fax docs. Only to call back an hour later and another rep tells me they never received them. Then she was extremely rude on the phone also. Just a horrible experience to have to follow up on something when you have medical issues going on with your family. Horrible experience”

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Posted 9 months ago

“If I could give no stars I would !!! Worst experience ever”

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Posted 9 months ago

“Im wondering why are you hiding my IME report by your Dr who works for you?”

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Posted 9 months ago

“I have been out of work since August 1st,with no pay and no response from them.And I need surgery also.”

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Posted 9 months ago

“So my wife has had trouble with them since the day she started her claim. They keep getting info wrong and every time she corrects them they act like it didn't happen. Somehow they pulled from thin air that my wife was supposed to go see her doctor after only being out for two weeks and they could only approve her up to the visit until she went to the doctor. The doctors never wrote anywhere about a follow-up, in fact the doctors wanted her out for 3 whole months. Still waiting for the back pay to come in after the two week period got approved. Now also waiting for them to approve the extension that the doctor has already sent them all the info for multiple times and they keep claiming they see nothing on their end. Next step is for her to set up a 3 way call between her, Sedgwick, and the doctors because Sedgwick is incompetent.”

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Posted 9 months ago

“Truthfully, yes they are nice people to talk to but communication is just not good. Given so much incorrect info and takes a while before you get response. Sorry but Sedgwick needs to do better for when you are sick, you do not need additional frustration.”

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Posted 9 months ago

“I was in an auto accident with a tourist on Kauai. The other driver was at fault. The agent assigned to me, Melanie Dollison, is on the East coast so that’s a 6 hour time difference so it’s have to call really early before work. She rarely answers her phone and she will not return messages or emails. I tried to call the number of her supervisor which is on the message of her voicemail but it’s been disconnected. The body shop that is fixing my car needed supplemental funds and she won’t return the body shop’s messages. I can’t get my truck back until she pays. I asked about a rental and she said that I have to pay for it and then get reimbursed. I don’t have the money for a rental.”

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Posted 9 months ago

“Sedgwick by far was the most caring and efficient company I had working with me after my accident at work.”

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Posted 9 months ago

“Horrible customer service, claims management and website. Don't expect to get paid anytime soon while on leave.”

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Posted 10 months ago

“I would give zero stars if I could. Since my spouse's company started using Sedgwick for FMLA, we've had nothing but extra stress added to our already stressful situation. I would love to call out a specific person by name who's made our lives hell with their lies and run around for the past two years. It takes a half hour to convince the person answering calls to let you even leave a message for a supervisor. I don't think there really are supervisors. No one's doing their job”

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Posted 10 months ago

“I had a total loss of a piece of essential equipment at my business. The claim went to Sedgwick to handle and pure and simple, it was a nightmare. I founded and ran two businesses, one for 35 years, the other going on 13 years. A quick settlement was crucial. It was a very straight forward settlement that was bungled and pass around when my "REP" unexpectedly whent on vacation. The settlement took months. If check wiith your insurance company to see who settles the claims. My insurance company did a good job on a smaller claim years before, but this added unbelievable stress and financial burden and crippled my business for a good two years, not to mention the loss growth. Their website spiel would make a snake oil salesman proud!”

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Posted 10 months ago

“The Absolute worst! The lowest of low level of SCUM insurance rats in the business! And the clients they represent are just as bad. Can't believe laws allow them to do what they do!”

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Posted 10 months ago

“All these doctors and hospitals are in control with Sedgwick. They really don’t care. Get a lawyer and a news reporter. Their will investigate and shut them down.”

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Posted 10 months ago

“Filed complaint about a doctor who made false claims and accusations on on 4/30. Never received a response.”

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Posted 10 months ago

“Horrible experience!!! Sedgwick is a joke. Portal is useless, confusing and with no assistance. Response in the Chat are inaccurate and false. Definitely causes unnecessary confusion, stress & anxiety at time when we need support.”

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Posted 10 months ago

“After my semi truck roll over where my wife died in the roll over they screwed me over on workman's comp because I drove from Iowa to Texas with pain meds I was in so much pain if I where to go to Muskegon MI they would do the same thing to you because it's about the same miles from Iowa to Texas to Iowa City Iowa to Muskegon Michigan so these guys are a**holes”

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Posted 10 months ago

“They will give you false information which makes you forfeit your income. This company is a fraud.”

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Posted 10 months ago

“Total fraudulent company. They're in this for big corporation profits. No one is ever available. The call center is off site remote workers who then send a message to your rep... waiting to see if they're available and guess what? They never are!!! Another sham insurance protected by mega billion dollar corporations. Horrific customer service. Clueless would be an understatement”

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Posted 10 months ago

“Never in my life have I ever been treated as poorly as these BOZOS. You can expect dropped calls on purpose, no returned calls and claims being dropped even with the approval still active. These folks are agnostic and arrogant. They don't CARE!!!”

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Posted 10 months ago

Sedgwick Claims Management Services is rated 1.1 based on 859 reviews