Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,980 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Places a last minute order for flowers to be delivered for a sick friend. Delivered in less than 24hrs, kept up to date on delivery progress and when delivered. Excellent service”

Helpful Report

Posted 7 years ago

“First time I ordered from here and I can honestly say I wouldn't again!! The arrangement looked nothing like picture! And by time the buds opened the rest of flowers had died. Some arrived damaged and when I complained I got no where with it. I used this company as last minute option. NEVER AGAIN!!! Done 5* so it would be shown.”

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Posted 7 years ago

“The flowers I ordered were lovely but thought there were too much greenery i.e. leaves. Otherwise happy.”

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Posted 7 years ago

“Great service. Great product. Great communication. Great price.”

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Posted 7 years ago

“Loved the email updates”

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Posted 7 years ago

“They didn't, flowers deliverd 1st time were nothing like advertised. Seceond delivey was much better”

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Posted 7 years ago

“Speedy service”

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Posted 7 years ago

“I ordered the flowers for a friends birthday and they were delivered in Scotland the next day and she was delighted.”

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Posted 7 years ago

“The experience of ordering them was not straightforward. I couldn't change the cardI had chosen. They were delivered the following afternoon despite paying extra for that afternoon and despite saying that if you ordered before 11.30 the flowers would be delivered the same afternoon. The only good point was that my friend said the flowers were beautiful but I would not order from them again.”

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Posted 7 years ago

“great service beautiful flowers”

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Posted 7 years ago

“My friend was delighted with the flowers. I was very happy with the communication - I was informed when they had been despatched and once they had been delivered.”

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Posted 7 years ago

“No complaints at all about the quality of flowers. In fact, they were perfect. They arrived quickly (next day) and were well packaged. They're still looking good a week later.”

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Posted 7 years ago

“I ordered some flowers for my sisters birthday I said to knock hard as she may have been out the back but unfortunatly she wasn't very well and was in bed all day she left a note asking them to leave them in the porch and they did I have had flowers from other companies before for my mother and did not leave them as requested so I was very happy that my sister got them as it was her 60th birthday.”

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Posted 7 years ago

“The flowers I ordered were due to be delivered two days ago but i received a message to say the delivery had failed and then that was it. i've gone into the account today to see that it still says failed and i'm awaiting a response from your customer service as to what is happening with them. Appalling that i have had to investigate if they have been delivered.”

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Posted 7 years ago

“Easy to use website and prompt delivery. Flowers were lovely.”

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Posted 7 years ago

“I was very happy with my 1st order . Could have been delivered a bit earlier as i had orders more than 24 hrs earlier. However overall very happy and flowers were stunning!.”

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Posted 7 years ago

“Delivery in really good time , product ordered arrived in top condition , beautifully presented , 10/10”

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Posted 7 years ago

“Excellent service”

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Posted 7 years ago

“Continuous updates on the delivery. Delivered on date as ordered. Great service. Thank you”

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Posted 7 years ago

“Website easy to use. Simple to order flowers and organise delivery. Also kept informed all along on delivery etc. Full marks.Gordon”

Helpful Report

Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,980 reviews