Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely flowers that made people happy and bang on time delivery thanks!”

Helpful Report

Posted 7 years ago

“The first delivery in Glasgow was fine my friend was delighted. I ordered the same flowers for my brother on Thursday. THE flowers were left on his doorstep. Unknown to myself he had a hospital appointment and returned home in the afternoon. Common sense would have been next, to leave the flowers with a neighbor. Although I didn't mention that surely this would have been the wright thing to do and the flowers would have been healthier in water.”

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Posted 7 years ago

“Punctual delivery. Informed on delivery. Good price. Recipient says plant is lovely.”

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Posted 7 years ago

“Excellent service, arrived when advised, kept me informed of delivery, a month on and they still look amazing, worth every penny.”

Serenata Flowers 5 star review on 23rd February 2018

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Posted 7 years ago

“Very prompt service. Lovely flowers.”

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Posted 7 years ago

“The recipient was thrilled with her flowers and having packed for moving was especially pleased that they were in a nice case.Would highly recommend Seranata flowers.From the minute of ordering to the time delivered I was kept informed where they were.”

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Posted 7 years ago

“Speedy, beautiful flowers would recommend”

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Posted 7 years ago

“delivered in reasonable time, recepient very happy with condition and thrilled by the roses, so i was more than satisfied with my order.h”

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Posted 7 years ago

“Places a last minute order for flowers to be delivered for a sick friend. Delivered in less than 24hrs, kept up to date on delivery progress and when delivered. Excellent service”

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Posted 7 years ago

“First time I ordered from here and I can honestly say I wouldn't again!! The arrangement looked nothing like picture! And by time the buds opened the rest of flowers had died. Some arrived damaged and when I complained I got no where with it. I used this company as last minute option. NEVER AGAIN!!! Done 5* so it would be shown.”

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Posted 7 years ago

“The flowers I ordered were lovely but thought there were too much greenery i.e. leaves. Otherwise happy.”

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Posted 7 years ago

“Great service. Great product. Great communication. Great price.”

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Posted 7 years ago

“Loved the email updates”

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Posted 7 years ago

“They didn't, flowers deliverd 1st time were nothing like advertised. Seceond delivey was much better”

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Posted 7 years ago

“Speedy service”

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Posted 7 years ago

“I ordered the flowers for a friends birthday and they were delivered in Scotland the next day and she was delighted.”

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Posted 7 years ago

“The experience of ordering them was not straightforward. I couldn't change the cardI had chosen. They were delivered the following afternoon despite paying extra for that afternoon and despite saying that if you ordered before 11.30 the flowers would be delivered the same afternoon. The only good point was that my friend said the flowers were beautiful but I would not order from them again.”

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Posted 7 years ago

“great service beautiful flowers”

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Posted 7 years ago

“My friend was delighted with the flowers. I was very happy with the communication - I was informed when they had been despatched and once they had been delivered.”

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Posted 7 years ago

“No complaints at all about the quality of flowers. In fact, they were perfect. They arrived quickly (next day) and were well packaged. They're still looking good a week later.”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews