Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,980 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flowers delivered to my mum on her 95th birthday were absolutely beautiful! Thank you so much.”

Serenata Flowers 5 star review on 22nd February 2018

Helpful Report

Posted 7 years ago

“My daughters flowers were delivered and left in her apartment lobby and as a result were taken!! I contacted Serenata and told them of the mix up and after a couple days and they had no response from their driver they offered me a refund or another bouquet! I chose the bouquet and although it was a week late a lovely bouquet was delivered and received! Thanks Serenata”

Helpful Report

Posted 7 years ago

“I ordered for some flowers in jan to be delivered on Valentine’s Day for my partner who works at hospital. The delivery was refused by security as knowone if that that....I get a txt message saying this and it said the wrong name which is why couldn’t find her. So either Serenata stuck wrong name on or yodel. I then spent talking to different people on the phone to find out what’s going on, they said will deliver again and was worried rest of day if would get them. Got a call at 5ish to say can’t do that day...even tho delivery is until 8pm apparently. Eventually she got them the next day. I understand that it’s a busy day but if got the details correct in first place would of got them on time. I might of well as brought her some the next day for half the price as Valentine was over.”

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Posted 7 years ago

“I've used Serenata a few times now & every time the recipients have been really pleased with their flowers. The last time I actually got to see them when I visited my cousin, and I was absolutely delighted with the quality and quantity. They are beautiful! I wish I'd thought to take a photo, but sadly I forgot. I will most definitely continue to use Serenata whenever flowers are needed. Such an excellent service.”

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Posted 7 years ago

“Fantastic flowers and service”

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Posted 7 years ago

“The delivery was for my daughters birthday. I only ordered the flowers at 18:00 the night before and they were delivered at approx 11:30 the next day. Excellent service. She was delighted with them. Thank you.”

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Posted 7 years ago

“Disappointed with customer service such as it is ..............”

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Posted 7 years ago

“Made my partner happy and surprised, fast and efficient delivery too.”

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Posted 7 years ago

“Online ordering was easy, free delivery and great updates. Slightly disappointed that the roses started to loose some petals on the 2nd day and a few arrived a bit droopy.”

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Posted 7 years ago

“Excellent service. Kept me informed and the flowers were beautiful. Used them a few times and have not been disappointed.”

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Posted 7 years ago

“Easy ordering, swift delivery, excellent mixture of flowers - recipient overjoyed!”

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Posted 7 years ago

“I ordered flowers for valentines day didnt recieve them, they took my money and didnt end up getting now flowers in the end at all”

Helpful Report

Posted 7 years ago

“Ordered these flowers for my girlfriend on Valentines day. The order never arrived and really put a cloud over things. Tried to get in contact asap however the complete lack of phone support makes this tedious and difficult (There is a number, but it's for purchasing only). There was apparently an issue with the address and the delivery was never made due to this. However I was never notified until AFTER I had made contact with them. Eventually after a constant back and forth and what felt like a true uphill battle. My flowers were finally delivered, days late. Won't be using them again. So a note of warning to anyone making a purchase, you must cross your fingers and hope that there are no problems with your order. Otherwise you'll suffer big time with the support team.”

Helpful Report

Posted 7 years ago

“Great service delivered on time and very reasonable prices”

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Posted 7 years ago

“Excellent service. Have used on many an occasion, always been brilliant.”

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Posted 7 years ago

“Delivery ordered on 13th Feb for birthday delivery on 16th. It finally arrived on the 20th feb and I am very disappointed with that service. apparently the flowers are beautiful but what is the point in specifying a date if you if it cannot be met”

Helpful Report

Posted 7 years ago

“I've been working away from home for 6 weeks so I thought I should spend a lot on some nice roses for valentines day. My girl didn't want to tell me that they were dying but I saw them on a video call and she told me they had began to die after just 2 days. Not good for a £70 + spend.”

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Posted 7 years ago

“Excellent service and the recipient was very happy”

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Posted 7 years ago

“You where brilliant, So easy to order and you kept me well informed from start to the finish , My friend was so pleased to receive her gift and also said it was very well wrapped ,I will defiantly be using your service very soon. Thank you”

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Posted 7 years ago

“Beautiful Flowers and on time delivery”

Helpful Report

Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,980 reviews