Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,980 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Serenata Flowers made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The floweres were a gift for my cousin on a Valentine’s Day, they made her day a little bit more special and we’re the prefect surprise. They arrived looking almost identical to the photo on the website and arrived during the time period provided on the tracking page. I was a bit disappointed with the Valentine’s Day add, I though it would be a small card that arrived with the flowers but was an A5 card made of very Finlay paper, I personally wouldn’t get a card next time around. My overall experience with Serenata has been prefect especially on such a busy day like Valentine’s Day and will defiantly use them again!”

Helpful Report

Posted 7 years ago

“Excellent communication all through the process. Very good website, easy to understand and complete.”

Helpful Report

Posted 7 years ago

“Great service.”

Helpful Report

Posted 7 years ago

“Overall great value and flowers came early on the day so pleased with that, however I chose the “be patient” option as we are in a house of flats but they were just dropped at the front of the building so anyone could have picked them up it was just fortunate that I happened to go down to check who had rung the doorbell.”

Helpful Report

Posted 7 years ago

“As usual the flowers arrived promptly and were well received”

Helpful Report

Posted 7 years ago

“Excellent service”

Helpful Report

Posted 7 years ago

“Nice flowers delivered a good day. Thank you !”

Helpful Report

Posted 7 years ago

“Very pleased. Great quality beautifully arranged.”

Helpful Report

Posted 7 years ago

“Lovely flowers made my sister in laws day.”

Helpful Report

Posted 7 years ago

“The service was fair but the flowers were slightly underwhelming despite the cost. To put it in perspective the size of the bouquet was the same size you'd pick up from a premium range in the super market but for £10.00. They were nothing particularly special considering the price point: £24.99 plus delivery. I wouldn't use this service again if I am honest.”

Helpful Report

Posted 7 years ago

“Intime delivery Very happy giftet Great flowers”

Helpful Report

Posted 7 years ago

“Kept informed all the way. Arrived on time and looked lovely. Used twice and will definitely use again”

Helpful Report

Posted 7 years ago

“First class service, kept fully informed, would be happy to use again and recommend.”

Helpful Report

Posted 7 years ago

“Beautiful bouquet delivered on time with a lovely card teddy and balloon”

Helpful Report

Posted 7 years ago

“The ease of ordering from an organised website but what made it special was the updates on delivery and the personal touch of using names it made the whole experience a pleasant one. My sister who received the gift says they are beautiful too. Thank you”

Helpful Report

Posted 7 years ago

“Easy to order, good e-mail communication. Arrived on time.”

Helpful Report

Posted 7 years ago

“The flowers were beautiful. Very fresh - they were delivered on Saturday and some of the buds are just starting to bloom. Very happy and would definitely use Serenata Florist again.”

Helpful Report

Posted 7 years ago

“On Tim for delivery and excellent product”

Helpful Report

Posted 7 years ago

“Service ok - delivery slot between 8AM and 8PM poor. I paid £59 for 12 Roses... 2 of which were droopy/on their way out upon arrival and DEAD the next day (even after being added to water with the feed provided). All 12 had to be thrown away 3 days after arrival. I've used other florists in the past and not encountered these issues. NOT value for money and NOT recommended”

Helpful Report

Posted 7 years ago

“First class service. My friend loved the orchids and was most impressed with delivery on the day requested. Many thanks”

Helpful Report

Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,980 reviews