Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered flowers for valentines day on the 11th of Feb, so this was not a late order. I received an email saying that the flowers were out for delivery at 1045 on the day, unfortunately they didn't arrive until 2045. On opening the flowers, my wife discovered they were half dead; she was not happy with this and the night ended on a very disappointing note. It's safe to say I won't be using this service every again. Poor Poor service.”

Helpful Report

Posted 7 years ago

“Ordering was easy and quick. Flowers were delivered at time expected with message included. Receiver was very pleased with the combination and freshness of the flowers.”

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Posted 7 years ago

“Ordered flowers to be delivered to my wife at her work on February 14th. Delighted and reassured by the website’s ‘track my order’ as I could check that they were delivered before she left at the end of the day. BUT she came home empty-handed. The next day the flowers were found - outside by a locked delivery loading bay. Presumably they were left there by the delivery company. Outside in the rain, in sub-zero temperatures, overnight. Why leave them there? Why not tell anyone? Why not just ask at reception - it’s open 24/7. The heads of the flowers were ‘browning at the edges’ by the time they were found the next day. At best it was laziness by the courier, if not incompetence. One disappointed wife and one husband feeling conned and let down.”

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Posted 7 years ago

“I was kept updated about the delivery. Efficient service and the recipient was very pleased with the flowers.”

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Posted 7 years ago

“Your quick and prompt delivery is,amazing. Thank so much.”

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Posted 7 years ago

“They were easy to deal with, flowers were delivered on time, with no courier charge, and the recipient loved them. Thank you.”

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Posted 7 years ago

“Excellent service, daughter in law very happy with the spring bouquet! Sent me a picture and were beautiful. Will definitely use again. Thank you!”

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Posted 7 years ago

“Hello My flowers still haven't been delivered yet. They should have been delivered om the 17.2.2018 I am really disappointed, it was my Daughter in Laws Birthday Kristy Hewitt & she is expecting a baby in 4 weeks. She lives in Canada I live in the UK, so it's not like i can nip round. The tracker says the flowers are still been made up like it said all Friday, Saturday, Sunday & today. Can you please explain to me what has gone on. I e-mailed you late Saturday if they were going to be delivered. As you can tell I am fed up/ Jan Ashburn”

Helpful Report

Posted 7 years ago

“The floweres were a gift for my cousin on a Valentine’s Day, they made her day a little bit more special and we’re the prefect surprise. They arrived looking almost identical to the photo on the website and arrived during the time period provided on the tracking page. I was a bit disappointed with the Valentine’s Day add, I though it would be a small card that arrived with the flowers but was an A5 card made of very Finlay paper, I personally wouldn’t get a card next time around. My overall experience with Serenata has been prefect especially on such a busy day like Valentine’s Day and will defiantly use them again!”

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Posted 7 years ago

“Excellent communication all through the process. Very good website, easy to understand and complete.”

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Posted 7 years ago

“Great service.”

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Posted 7 years ago

“Overall great value and flowers came early on the day so pleased with that, however I chose the “be patient” option as we are in a house of flats but they were just dropped at the front of the building so anyone could have picked them up it was just fortunate that I happened to go down to check who had rung the doorbell.”

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Posted 7 years ago

“As usual the flowers arrived promptly and were well received”

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Posted 7 years ago

“Excellent service”

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Posted 7 years ago

“Nice flowers delivered a good day. Thank you !”

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Posted 7 years ago

“Very pleased. Great quality beautifully arranged.”

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Posted 7 years ago

“Lovely flowers made my sister in laws day.”

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Posted 7 years ago

“The service was fair but the flowers were slightly underwhelming despite the cost. To put it in perspective the size of the bouquet was the same size you'd pick up from a premium range in the super market but for £10.00. They were nothing particularly special considering the price point: £24.99 plus delivery. I wouldn't use this service again if I am honest.”

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Posted 7 years ago

“Intime delivery Very happy giftet Great flowers”

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Posted 7 years ago

“Kept informed all the way. Arrived on time and looked lovely. Used twice and will definitely use again”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews