Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

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“First class service, kept fully informed, would be happy to use again and recommend.”

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Posted 7 years ago

“Beautiful bouquet delivered on time with a lovely card teddy and balloon”

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Posted 7 years ago

“The ease of ordering from an organised website but what made it special was the updates on delivery and the personal touch of using names it made the whole experience a pleasant one. My sister who received the gift says they are beautiful too. Thank you”

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Posted 7 years ago

“Easy to order, good e-mail communication. Arrived on time.”

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Posted 7 years ago

“The flowers were beautiful. Very fresh - they were delivered on Saturday and some of the buds are just starting to bloom. Very happy and would definitely use Serenata Florist again.”

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Posted 7 years ago

“On Tim for delivery and excellent product”

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Posted 7 years ago

“Service ok - delivery slot between 8AM and 8PM poor. I paid £59 for 12 Roses... 2 of which were droopy/on their way out upon arrival and DEAD the next day (even after being added to water with the feed provided). All 12 had to be thrown away 3 days after arrival. I've used other florists in the past and not encountered these issues. NOT value for money and NOT recommended”

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Posted 7 years ago

“First class service. My friend loved the orchids and was most impressed with delivery on the day requested. Many thanks”

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Posted 7 years ago

“They're were lovely and very much appreciated by the receiver.”

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Posted 7 years ago

“the flowers that were sent were a TINY bunch and not at all like what I ordered.”

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Posted 7 years ago

“Absolutely awful flowers 1st order half dead so re sent new ones and there worse than the first”

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Posted 7 years ago

“Quick and easy to order - flowers of good quality.”

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Posted 7 years ago

“I ordered flowers for my sister's 70th birthday. Ordering was simple and the flowers were delivered on time as promised. Will definitely use you again. Annette Ruckwood”

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Posted 7 years ago

“Great flowers, promptly delivered and recipient very pleased.”

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Posted 7 years ago

“The rose Had wilted after one Day!”

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Posted 7 years ago

“Flowers arrived on the correct day although giving a delivery time of 8am to 8pm is quite vague. Flowers looked great when they were delivered but 2 days later and they are almost dead. In my opinion these were expensive flowers and to go in the bin after 3 days is really poor.”

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Posted 7 years ago

“Really good service, quick, reliable and easy.”

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Posted 7 years ago

“Beautiful flowers,delivered when stated.”

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Posted 7 years ago

“They keep you in the loop on the delivery so you know exactly when the flowers will be delivered or when there is a problem or not, which I find very useful.”

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Posted 7 years ago

“Flowers arrived on time but with no notification as to who sent them.was expected to pay £3 more for a card which is normally included.”

Helpful Report

Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews