Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,980 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They're were lovely and very much appreciated by the receiver.”

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Posted 7 years ago

“the flowers that were sent were a TINY bunch and not at all like what I ordered.”

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Posted 7 years ago

“Absolutely awful flowers 1st order half dead so re sent new ones and there worse than the first”

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Posted 7 years ago

“Quick and easy to order - flowers of good quality.”

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Posted 7 years ago

“I ordered flowers for my sister's 70th birthday. Ordering was simple and the flowers were delivered on time as promised. Will definitely use you again. Annette Ruckwood”

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Posted 7 years ago

“Great flowers, promptly delivered and recipient very pleased.”

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Posted 7 years ago

“The rose Had wilted after one Day!”

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Posted 7 years ago

“Flowers arrived on the correct day although giving a delivery time of 8am to 8pm is quite vague. Flowers looked great when they were delivered but 2 days later and they are almost dead. In my opinion these were expensive flowers and to go in the bin after 3 days is really poor.”

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Posted 7 years ago

“Really good service, quick, reliable and easy.”

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Posted 7 years ago

“Beautiful flowers,delivered when stated.”

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Posted 7 years ago

“They keep you in the loop on the delivery so you know exactly when the flowers will be delivered or when there is a problem or not, which I find very useful.”

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Posted 7 years ago

“Flowers arrived on time but with no notification as to who sent them.was expected to pay £3 more for a card which is normally included.”

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Posted 7 years ago

“How can you give delivery slot 9am-9pm with todays technology?? Very late delivery. Flowers weren't fresh. The only next day the orchids were falling down. Picture showed 7 branches in a pack, only received 5.”

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Posted 7 years ago

“The package arrived 1 day earlier... I was not to happy. Please keep in mind the delivery date!!!”

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Posted 7 years ago

“Delivered on time. Person very happy with them. Great. Thank you.”

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Posted 7 years ago

“Arrived when promised on possibly the busiest flower day of the year. Wife well chuffed with the quality. Many thanks”

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Posted 7 years ago

“By having beautiful flowers and also other things you can order for the one who has his birthday. Delivery is as promised.”

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Posted 7 years ago

“Beautiful arrangements as well as variety of choice. Reasonaby priced and great free delivery service.”

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Posted 7 years ago

“Recipient was ^over the moon` with the flowers. Great value & service promised was delivered promptly.”

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Posted 7 years ago

“Flowers were sent as a Valentine present.”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,980 reviews