Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,980 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

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“delivered perfectly same day”

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Posted 7 years ago

“I ordered my flowers on the Wednesday morning and the following morning they were there for my friend in Scotland for her birthday and the flowers were gorgeous. would thoroughly recommend this company and I shall be using them again in the near future.”

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Posted 7 years ago

“Hi there! I am very glad that you're able to deliver my order timely.”

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Posted 7 years ago

“Delivery for Valentines Day roses (to a business address) arrived in good time despite delivery being between 8am and 9pm. There was no guarantee that the flowers would be delivered during the business hours but it happened at around 2pm that day. Great service and good value for money (compared to other leading brands). Would recommend to anyone!”

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Posted 7 years ago

“Nice Flowers and Fast delivery”

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Posted 7 years ago

“Arrived in great time and was left as stated in the instructions. However, flowers did not look 'fresh' or rather they looked a few days old which was a little disappointing as they were a valentines gift.”

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Posted 7 years ago

“The flowers where half dead and I ordered a bunch of orange lillys and when they arrived they were yellow. Extremely disappointed because I didn't get the flowers I wanted looked nothing like the picture. I can get a bunch from asda that look better then the ones I got delivered.”

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Posted 7 years ago

“I sent flowers to a friend in Scotland for her 80th birthday, they arrived the next day valentines which is also her birthday she was over the moon”

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Posted 7 years ago

“Ordered the flowers from Germany. They arrived on time. Flowers got a good quality. I would order again.”

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Posted 7 years ago

“Very easy to order on line, nice roses would use again”

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Posted 7 years ago

“I ordered them for a work colleague and she was very happy with them”

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Posted 7 years ago

“Great service but the instructions were ignored regarding delivery, which were to be patient as the recipient had just come out of hospital and they dumped them on the doorstep. Also had a problem ordering with my iPad but at least was given instruction to order a different way. On the whole happy with the flowers”

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Posted 7 years ago

“Fabulous flowers. Delivered promptly and kept informed.”

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Posted 7 years ago

“Beautiful azalea, arrived on time. Recipient very happy.”

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Posted 7 years ago

“The flowers that got delivered were already wilting. Just not worth the price paid. Not the lovely blooms I was expecting to gift to my wife on Valentine's Day.”

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Posted 7 years ago

“The flowers i recieved were sparse and half dead the presentation was awful wouldnt be in a hurry to use this company again”

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Posted 7 years ago

“The recipient said the flowers were lovely. They arrived on the day that was requested.”

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Posted 7 years ago

“Poor in quality and quantity. This is a £25 bouquet of flowers. It may look fuller when the 3 lillies come out but the gerberas will have completely wilted by then. They got one star because their communication was good although not totally accurate. Lesson learnt - go back to original supplier, or even use the supermarket as I could obtain a gorgeous bouquet for half the price”

Serenata Flowers 1 star review on 18th February 2018

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Posted 7 years ago

“The flowers I bought were a good price, they arrived on time and were very well arranged. As they have been each time I've got flowers from Serenata. Well recommended!”

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Posted 7 years ago

“I would say this company was excellent in their handling of the order and the overall experience. I altered the address after ordering, that was done correctly, and the flowers were delivered on time as the e-mail had predicted. I will be using them again.”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,980 reviews