Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“How can you give delivery slot 9am-9pm with todays technology?? Very late delivery. Flowers weren't fresh. The only next day the orchids were falling down. Picture showed 7 branches in a pack, only received 5.”

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Posted 7 years ago

“The package arrived 1 day earlier... I was not to happy. Please keep in mind the delivery date!!!”

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Posted 7 years ago

“Delivered on time. Person very happy with them. Great. Thank you.”

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Posted 7 years ago

“Arrived when promised on possibly the busiest flower day of the year. Wife well chuffed with the quality. Many thanks”

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Posted 7 years ago

“By having beautiful flowers and also other things you can order for the one who has his birthday. Delivery is as promised.”

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Posted 7 years ago

“Beautiful arrangements as well as variety of choice. Reasonaby priced and great free delivery service.”

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Posted 7 years ago

“Recipient was ^over the moon` with the flowers. Great value & service promised was delivered promptly.”

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Posted 7 years ago

“Flowers were sent as a Valentine present.”

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Posted 7 years ago

“delivered perfectly same day”

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Posted 7 years ago

“I ordered my flowers on the Wednesday morning and the following morning they were there for my friend in Scotland for her birthday and the flowers were gorgeous. would thoroughly recommend this company and I shall be using them again in the near future.”

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Posted 7 years ago

“Hi there! I am very glad that you're able to deliver my order timely.”

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Posted 7 years ago

“Delivery for Valentines Day roses (to a business address) arrived in good time despite delivery being between 8am and 9pm. There was no guarantee that the flowers would be delivered during the business hours but it happened at around 2pm that day. Great service and good value for money (compared to other leading brands). Would recommend to anyone!”

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Posted 7 years ago

“Nice Flowers and Fast delivery”

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Posted 7 years ago

“Arrived in great time and was left as stated in the instructions. However, flowers did not look 'fresh' or rather they looked a few days old which was a little disappointing as they were a valentines gift.”

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Posted 7 years ago

“The flowers where half dead and I ordered a bunch of orange lillys and when they arrived they were yellow. Extremely disappointed because I didn't get the flowers I wanted looked nothing like the picture. I can get a bunch from asda that look better then the ones I got delivered.”

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Posted 7 years ago

“I sent flowers to a friend in Scotland for her 80th birthday, they arrived the next day valentines which is also her birthday she was over the moon”

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Posted 7 years ago

“Ordered the flowers from Germany. They arrived on time. Flowers got a good quality. I would order again.”

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Posted 7 years ago

“Very easy to order on line, nice roses would use again”

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Posted 7 years ago

“I ordered them for a work colleague and she was very happy with them”

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Posted 7 years ago

“Great service but the instructions were ignored regarding delivery, which were to be patient as the recipient had just come out of hospital and they dumped them on the doorstep. Also had a problem ordering with my iPad but at least was given instruction to order a different way. On the whole happy with the flowers”

Helpful Report

Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews