Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,980 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quality of flowers was spot on and delivery was great, even on Valentine’s Day when they must be inundated.”

Helpful Report

Posted 7 years ago

“I was sending birthday flowers from Canada to my niece in Manchester. First I tried via one of the big international florists very popular in North America that I have used many times before... I had so much trouble with it that I gave up. Then I tried Serenata and it was all said and done, exactly what I wanted at a very reasonable price, in a couple of minutes. They followed up with notification (accurate) of delivery in a rather entertaining little email. I'm perfectly happy with quality, ease of ordering, and customer service, and will definitely use them again.”

Helpful Report

Posted 7 years ago

“Good quality & reasonably priced. Ordered night before accession where most companies there cut off point had passed for next day delivery.Recipient over the moon.”

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Posted 7 years ago

“The initial delivery was a bit dissapointing although it arrived promptly at the correct address on valentines day many of the flowers were damaged. The issue was handled in a very professional and very pleasing way and i am not completly happy with the service. ACE customer service”

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Posted 7 years ago

“I ordered flowers for Valentine's day only the day before and they arrived midday at my partners work the next day. Absolutely made up, and the flowers themselves where spot on. Great job”

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Posted 7 years ago

“I screwed up the house number on my Valentine's these guys were so patient and delivered to correct person with wrong details ...above and beyond guys .thank you so much”

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Posted 7 years ago

“The website was easy to use including adding extras. Unfortunately the extra, a case, I ordered wasnt delivered which was inconvenient as was part of a birthday gift being delivered to a nursing home. However when I emailed advising of the omission i received a response very quickly advising the cost had been refunded to my account. While I was disappointed the very quick customer service recovered the situation. I was happy with the quality of the flowers.”

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Posted 7 years ago

“Excellent and got me big brownie points x”

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Posted 7 years ago

“They delivered good flowers”

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Posted 7 years ago

“I sent these to a friend and used the site for the first time. First class communication. Advised when out for delivery and when delivered. Brilliant. I will use them again.”

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Posted 7 years ago

“My wife is studying in Edinburgh, so we could not be together at Valentines day. Flowers would be nice, but how to deliver it when I am in Prague, Czech Republic, Use Serenata Flowers service!! Excellent service, flowers delivered in time, perfect online communication. My wife was so happy, you can not imagine how... ;). Thank you very, veru much... :) Pavel”

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Posted 7 years ago

“Lovely flowers arrived on time”

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Posted 7 years ago

“Great flowers, great service, great price”

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Posted 7 years ago

“Recipient received flowers on correct day and I'm told they were lovely.”

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Posted 7 years ago

“Very happy excellent flier display my partner was over the moon”

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Posted 7 years ago

“I ordered the flowers 2 or 3 days before Valentine's day they were delivered very late in the day and only 2 days after getting them all the flowers started go brown round the edges wilt and are dieing off.. followed the instructions on the card but all to no avail the flowers looked very shabby by the second day.”

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Posted 7 years ago

“I sent my partner a bunch of flowers for valentines, while I appreciate it is a busy time and flowers will be more expensive however for over £50 she revived 3 roses and 3 Lily’s. The quality was poor and only 3 days later the roses are on there way out! Very disappointing and wouldn’t recommend or use again.”

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Posted 7 years ago

“service good flowers fine”

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Posted 7 years ago

“Gorgeous flowers . Quick delivery .”

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Posted 7 years ago

“My partner was very happy with her bouquet and I will definitely use them again”

Helpful Report

Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,980 reviews