Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, great people and easy system to navigate round”

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Posted 7 years ago

“The flowers were delivered on the day requested and looked lovely; thank you. My only gripe is that the roses and fresias were described as 'scented' but they had no scent at all. (Why anyone would want to breed the scent out of flowers is completely incomprehensible to me, but I am aware this is a global problem; not just Serenata.)”

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Posted 7 years ago

“They notified me of expected delivery and actual delivery. My friend was thrilled with the plant and the photo looked lovely. Thanks.”

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Posted 7 years ago

“Easy online ordering and 7 day per week delivery”

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Posted 7 years ago

“Great service and accommodating”

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Posted 7 years ago

“My partner was upset due to the experience she had from the product because of couple of reason. 1 when the product arrived the delivery driver didnt even put effort to knock on the door to check if someone was in. 2 whrn my partner open the product the vase was already broken. 3 my partner has to put the product individually to be as a whole. 4 when she report the issue all they response back was a refund of the vase price and blame the parcel company. Dont get me wrong the product are lovely but its that extra mile you guys can do to make someones day special, specially on valentines day. John”

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Posted 7 years ago

“Delivered on time Only got 11 roses when I ordered 12 3 days later wilting already”

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Posted 7 years ago

“Very bad service! Paid for timed delivery and failed to receive twice. Wasn’t happy and wanted a refund but heard nothing back”

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Posted 7 years ago

“The flowers were just left outside of the house by the side gate on the floor as though someone had died and left there by someone in mourning. Not a great look for a £50 spend on Valentine’s Day flowers. The flowers were great but the delivery service needs work.”

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Posted 7 years ago

“VERY DISAPPOINTED WITH FLOWERS AS THEY ARRIVED IN A WILTED CONDITION AND THE QUALITY VERY POOR”

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Posted 7 years ago

“I thought the Flowers were very nice that I ordered, but I ordered them for delivery for my partner to her work and they came in a brown cardboard box. I was disappointed at this as I thought they would've been delivered as I would expect from a florist. I wouldn't order again.”

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Posted 7 years ago

“Fantastic service so easy to use, keeping me informed at all time couldn’t ask for more.”

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Posted 7 years ago

“Great service. Efficient and well informed.”

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Posted 7 years ago

“Easy to order, punctual delivery , quality flowers”

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Posted 7 years ago

“Good service and price however late delivery spoiled the surprise!!!!!”

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Posted 7 years ago

“Fast delivery and on time. Great service . Ordered at 6 o clock on the 13th and delivered by 1130 on 14th brilliant”

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Posted 7 years ago

“i made a order and suposed tobe delivered on 14 feb.. but they didn’t do it at the moment and we are in 17 feb today.. i asked for a refund and they don’t want to do it.. i ordered flowers not shoes or things like that .. at the moment i don’t need them..”

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Posted 7 years ago

“Very happy”

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Posted 7 years ago

“Delivered on time; Nice arrangement, although they seem to be wilting rather too soon.”

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Posted 7 years ago

“MY PARTNER WITH THRILLED WITH THE BEAUTIFUL FLOWERS DELIVERED TO HER WORK ON VALENTINES DAY, I FOUND THE TRACKING SERVICE WAS EXCELLENT, AND THE DELIVERY WAS ON TIME AS EXPECTED, ALSO I EMAILED A CUSTOMER ENQUIRY AND HAD A REPLY STRAIGHT AWAY, I WOULD HIGHLY RECOMMEND SERENATAS FLOWERS”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews