Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,980 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flowers were just left outside of the house by the side gate on the floor as though someone had died and left there by someone in mourning. Not a great look for a £50 spend on Valentine’s Day flowers. The flowers were great but the delivery service needs work.”

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Posted 7 years ago

“VERY DISAPPOINTED WITH FLOWERS AS THEY ARRIVED IN A WILTED CONDITION AND THE QUALITY VERY POOR”

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Posted 7 years ago

“I thought the Flowers were very nice that I ordered, but I ordered them for delivery for my partner to her work and they came in a brown cardboard box. I was disappointed at this as I thought they would've been delivered as I would expect from a florist. I wouldn't order again.”

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Posted 7 years ago

“Fantastic service so easy to use, keeping me informed at all time couldn’t ask for more.”

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Posted 7 years ago

“Great service. Efficient and well informed.”

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Posted 7 years ago

“Easy to order, punctual delivery , quality flowers”

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Posted 7 years ago

“Good service and price however late delivery spoiled the surprise!!!!!”

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Posted 7 years ago

“Fast delivery and on time. Great service . Ordered at 6 o clock on the 13th and delivered by 1130 on 14th brilliant”

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Posted 7 years ago

“i made a order and suposed tobe delivered on 14 feb.. but they didn’t do it at the moment and we are in 17 feb today.. i asked for a refund and they don’t want to do it.. i ordered flowers not shoes or things like that .. at the moment i don’t need them..”

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Posted 7 years ago

“Very happy”

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Posted 7 years ago

“Delivered on time; Nice arrangement, although they seem to be wilting rather too soon.”

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Posted 7 years ago

“MY PARTNER WITH THRILLED WITH THE BEAUTIFUL FLOWERS DELIVERED TO HER WORK ON VALENTINES DAY, I FOUND THE TRACKING SERVICE WAS EXCELLENT, AND THE DELIVERY WAS ON TIME AS EXPECTED, ALSO I EMAILED A CUSTOMER ENQUIRY AND HAD A REPLY STRAIGHT AWAY, I WOULD HIGHLY RECOMMEND SERENATAS FLOWERS”

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Posted 7 years ago

“Excellent service! I was enjoying the messages sent to me before the flowers reached the destination. Flowers are still as fresh as it was 2 days ago, very beautiful.”

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Posted 7 years ago

“I ordered the flowers to my wife one day before the Valentines Day. On that day, I was notified that the flowers would arrive my house with one-hour slot and it did. Very satisfied with the service and my wife loved the flowers. Only one trivial point - the font size on the card is too small that my wife missed my message to her.”

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Posted 7 years ago

“make someone else happy”

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Posted 7 years ago

“On time delivery excellent job.”

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Posted 7 years ago

“The delivery was fast and the Roses were beautiful”

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Posted 7 years ago

“Amazing service a*****”

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Posted 7 years ago

“Delivered on the day as requested and in immaculate condition. My partner was really pleased with the quality and packaging of the flowers.”

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Posted 7 years ago

“Very satisfied with the bunch of red roses arrived on time and in good condition. I will definitely use Serenata Flowers again.”

Helpful Report

Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,980 reviews