Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service! I was enjoying the messages sent to me before the flowers reached the destination. Flowers are still as fresh as it was 2 days ago, very beautiful.”

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Posted 7 years ago

“I ordered the flowers to my wife one day before the Valentines Day. On that day, I was notified that the flowers would arrive my house with one-hour slot and it did. Very satisfied with the service and my wife loved the flowers. Only one trivial point - the font size on the card is too small that my wife missed my message to her.”

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Posted 7 years ago

“make someone else happy”

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Posted 7 years ago

“On time delivery excellent job.”

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Posted 7 years ago

“The delivery was fast and the Roses were beautiful”

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Posted 7 years ago

“Amazing service a*****”

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Posted 7 years ago

“Delivered on the day as requested and in immaculate condition. My partner was really pleased with the quality and packaging of the flowers.”

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Posted 7 years ago

“Very satisfied with the bunch of red roses arrived on time and in good condition. I will definitely use Serenata Flowers again.”

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Posted 7 years ago

“They emailed me straight after I placed the order and told me when they were getting delivered and when they were delivered they emailed me back very very happy I’m from Australia and to have to purchase something on line these days you are scared of scammers but they were perfect”

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Posted 7 years ago

“I was expecting bigger bunch of flowers.”

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Posted 7 years ago

“The communication and delivery timing was first class. The flowers were slightly tired when they arrrived and the roses only lasted two days. The lilies are still going however.”

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Posted 7 years ago

“Flowers got there in time and very pretty!”

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Posted 7 years ago

“A snapped stem led to 11 red roses on valentines....ooops. Very quick to offer a resolution but a 15% discount didn’t really make up for it. Shame.”

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Posted 7 years ago

“Delivered in time frame just as described.”

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Posted 7 years ago

“Efficient delivery & yummy chocolates”

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Posted 7 years ago

“This is the first time I have ever use this site. I brought my mrs flowers for valentine times. They were amazing very good. I will be using them from now on and will recommend anyone to use them as well. Thank you for making my Valentine’s Day a one to remember.”

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Posted 7 years ago

“Amazing flowers, competitive prices and saved me washing up”

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Posted 7 years ago

“Your flowers made a lovely person feel very special and our relationship has moved forward as a consequence. Thank you for your attention to detail.”

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Posted 7 years ago

“Bit of a surprise coming by Yodel in a box but flowers were immaculate.”

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Posted 7 years ago

“Fresh flowers, priced competitively, delivered on time and without issue. The receipient was absolutely delighted so thank you”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews