Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,980 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They emailed me straight after I placed the order and told me when they were getting delivered and when they were delivered they emailed me back very very happy I’m from Australia and to have to purchase something on line these days you are scared of scammers but they were perfect”

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Posted 7 years ago

“I was expecting bigger bunch of flowers.”

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Posted 7 years ago

“The communication and delivery timing was first class. The flowers were slightly tired when they arrrived and the roses only lasted two days. The lilies are still going however.”

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Posted 7 years ago

“Flowers got there in time and very pretty!”

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Posted 7 years ago

“A snapped stem led to 11 red roses on valentines....ooops. Very quick to offer a resolution but a 15% discount didn’t really make up for it. Shame.”

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Posted 7 years ago

“Delivered in time frame just as described.”

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Posted 7 years ago

“Efficient delivery & yummy chocolates”

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Posted 7 years ago

“This is the first time I have ever use this site. I brought my mrs flowers for valentine times. They were amazing very good. I will be using them from now on and will recommend anyone to use them as well. Thank you for making my Valentine’s Day a one to remember.”

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Posted 7 years ago

“Amazing flowers, competitive prices and saved me washing up”

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Posted 7 years ago

“Your flowers made a lovely person feel very special and our relationship has moved forward as a consequence. Thank you for your attention to detail.”

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Posted 7 years ago

“Bit of a surprise coming by Yodel in a box but flowers were immaculate.”

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Posted 7 years ago

“Fresh flowers, priced competitively, delivered on time and without issue. The receipient was absolutely delighted so thank you”

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Posted 7 years ago

“Prompt delivery, beautiful flowers. Thank you.”

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Posted 7 years ago

“Lovely flowers but other half never received them until the next day,that doesn’t go down well on Valentine’s Day so won’t be using this site again”

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Posted 7 years ago

“Great delivery info & service”

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Posted 7 years ago

“Kept me in the loop of Wen my delivery was and expected delivery time and the delivery was delivered in good condition”

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Posted 7 years ago

“Excellent. Great updates all through the order journey. Would 100% recommend”

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Posted 7 years ago

“The flowers were slightly brown on arrival and by the 2nd day all the roses had died. Wife is really disappointed as this company are usually realiable.”

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Posted 7 years ago

“Hi The delivery was ok but the flowers delivered was not what i ordered or not what was shown on the internet. Very dissapointed with the quality of the flowers .”

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Posted 7 years ago

“Used them two or three times now. Excellent. Good product, delivered on time and they keep you updated.”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,980 reviews