Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

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“Great flowers, great service, great price”

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Posted 7 years ago

“Recipient received flowers on correct day and I'm told they were lovely.”

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Posted 7 years ago

“Very happy excellent flier display my partner was over the moon”

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Posted 7 years ago

“I ordered the flowers 2 or 3 days before Valentine's day they were delivered very late in the day and only 2 days after getting them all the flowers started go brown round the edges wilt and are dieing off.. followed the instructions on the card but all to no avail the flowers looked very shabby by the second day.”

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Posted 7 years ago

“I sent my partner a bunch of flowers for valentines, while I appreciate it is a busy time and flowers will be more expensive however for over £50 she revived 3 roses and 3 Lily’s. The quality was poor and only 3 days later the roses are on there way out! Very disappointing and wouldn’t recommend or use again.”

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Posted 7 years ago

“service good flowers fine”

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Posted 7 years ago

“Gorgeous flowers . Quick delivery .”

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Posted 7 years ago

“My partner was very happy with her bouquet and I will definitely use them again”

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Posted 7 years ago

“Excellent quality flowers at a reasonable price. Quick and efficient service.”

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Posted 7 years ago

“Painless ordering system Beautiful flower arrangements Hassle free delivery system delivered when specified Recipients happy with the products What more could you want?”

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Posted 7 years ago

“The delivery was on schedule, however the flowers appeared old and not as in the picture.”

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Posted 7 years ago

“Very easy process on the internet. Serenata kept me informed throughout the delivery process - which I appreciated! But, I have no idea as to the flowers delivered but will find out. So far, very pleased & will use again.”

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Posted 7 years ago

“Great price. Lovely flowers.”

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Posted 7 years ago

“Nice Quality delivered on time on the busiest day of the year. Good attention to detail.”

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Posted 7 years ago

“My daughter sent a picture of the flowers she recieved and raved over how lovely they were . I am very pleased with the quality and your service .”

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Posted 7 years ago

“this is the First time i have used this company so did not know what to expect but the flowers arrived very carefully packed and were lovely i will be using them again”

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Posted 7 years ago

“My girlfriend was overwelmed with the roses I ordered,she had tiers of joy.She also loved your little booklet on how to look after them,nice touch.I will keep you posted on how long they last.Big thanks great service and will order again.”

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Posted 7 years ago

“Perfect. Happy recipient”

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Posted 7 years ago

“flowers left outside in the rain box very wet flowers had to be put back into reef”

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Posted 7 years ago

“good service. kept me informed . good value when go for special offers.”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews